Resources

Resources

Ajust believes resolving complaints is good for consumers and businesses. We share resources to help consumers and businesses build strong relationships.

Browse our collection of issues facing consumers, case studies of consumers we’ve helped and news articles about resolving complaints.

Issues
Stories
Articles

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

Banking

Getting the right outcome for bank complaints

If you’ve had a bad experience with your bank, you can make a complaint to get the issue sorted out. There’s an established process for making bank complaints, which you can follow to resolve your complaint and get the best outcome. It works for all types of bank complaints – like unauthorised transactions, unfair fees, poor customer service, long delays and lots more.

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Banking

How to deal with faulty ATMs

If you’ve lost money at a faulty ATM, there's a process for getting your money back. The trick is to talk to your bank, not the ATM operator.

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Consumer Stories

Read case studies about consumers Ajust has helped. Story sound familiar? You can make a complaint too.

Banking
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Customer service

ANZ helps Lauren reduce her credit card limit

Lauren decided to reduce her credit card limit however, did not receive any confirmation from ANZ about her attempt to change it. When Lauren tried to call them, she couldn’t get hold of anyone to help her. That’s when Lauren decided to use Ajust. In a short amount of time, Lauren’s issue was resolved.
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Telco
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Customer service

Telstra reinstates Darrell's silver membership and gives compensation

Darrell had been with his telco provider, Telstra for more than 5 years. He was paying for their mobile and internet services, which allowed him to have an exclusive membership, based on Telstra’s tiers membership program. Out of nowhere, Darrell's membership was downgraded, right before he was about to take up a members-only offer. Darrell used Ajust to create a complaint and the problem was fixed in under a week.
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Energy
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Billing

AGL works with Centrelink to fix bill rebate for Jimmy

Jimmy is a pensioner and receives a low income household rebate for his electricity bills. He had been getting the rebate when it suddenly stopped about 2 years ago. He contacted AGL however the matter went unresolved. Through Ajust, Jimmy was able to have this rebate status reinstated, as well as $770 back pay.
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News and Articles

Read consumer news and articles from the world of resolving customer complaints.

General

Finding the first software engineer for Ajust

Ajust is looking for a founding engineer to take our product to the next level. Ajust’s Founder, Tom Kaldor, reflects on what he’s learnt searching for the right technical collaborator.
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General

Why does Ajust care about customer complaints?

Ajust’s Founder, Tom Kaldor, shares the story behind Ajust and explains why we’re building a platform to resolve complaints between consumers and businesses.
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Do you have a complaint?

Ajust is the express lane for resolving customer complaints.
Resolve with Ajust

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.