Ask Bunnings to Give You a Replacement Product that Works
Found a fault with something you bought from Bunnings? Use this resolution to get a working replacement.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
Bunnings
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
Bunnings sells a huge number of products to Australian consumers every day. If there's a problem with a product, some consumers just want the faulty product to be replaced with one that works – so they can start using it like they planned. This resolution is for consumers that want Bunnings to replace a product they purchased that isn't working how it should be.
Here are some tips for this resolution:
- Some examples of major problems with products include: the product is not safe to use, the product is completely different from how it was described or the demo model in store, the product doesn't do what the consumer expects it to do and you wouldn't have bought the product if you knew about the problems.
- If there is a major problem with a product, the consumer can choose what they want Bunnings to do. Instead of replacing the product, you can ask Bunnings to fix the product (repair) or to give you your money back (refund).
- If the product has a problem but it's not major, Bunnings can decide what to do – repair the product, replace it or refund you.
Works best in these situations:
You're a customer of
Bunnings
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
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Get a resolution for your complaint
We take the effort out of making a complaint. Let us send your complaint so you can get heard.
