Ticketek account hacked? Recover your tickets
Are you concerned that your Ticketek account was hacked and your Taylor Swift tickets may have been compromised? Use this resolution to secure your tickets.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
Ticketek
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
In February 2024, Ticketek acknowledged that it was aware of fraudulent access to consumer's Ticketek accounts. Ticketek teams are handling thousands of enquiries and advise that consumers who believe they are affected should file a police report and contact customer service.
Here are some tips for this resolution:
- Be clear and specific about what happened and how the situation has affected you.
- Include a request that your tickets be recovered as you are the rightful owner
- To make your complaint stronger, use the same email address linked to your Ticketek account
- Include the booking confirmation number if you have it available
- Change your password on your Ticketek account
Works best in these situations:
You're a customer of
Ticketek
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
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Get a resolution for your complaint
We take the effort out of making a complaint. Let us send your complaint so you can get heard.
