Resources

Resources

Ajust believes resolving complaints is good for consumers and businesses. We share resources to help consumers and businesses build strong relationships.

Browse our collection of issues facing consumers, case studies of consumers we’ve helped and news articles about resolving complaints.

Issues
Stories
Articles

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

Banking

Getting the right outcome for bank complaints

If you’ve had a bad experience with your bank, you can make a complaint to get the issue sorted out. There’s an established process for making bank complaints, which you can follow to resolve your complaint and get the best outcome. It works for all types of bank complaints – like unauthorised transactions, unfair fees, poor customer service, long delays and lots more.

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Banking

How to deal with faulty ATMs

If you’ve lost money at a faulty ATM, there's a process for getting your money back. The trick is to talk to your bank, not the ATM operator.

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Consumer Stories

Read case studies about consumers Ajust has helped. Story sound familiar? You can make a complaint too.

Banking
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Delayed bank card

Terrence uses Ajust to chase up delayed CBA bank card

Terrence had recently moved to Australia and opened an account with CBA to do his banking. Unfortunately, there was an unexpected delay with receiving his bank card. The delay dragged out for several weeks. When Terrence decided to resolve the issue using Ajust, the issue was settled in about a week.
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Telco
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Low Quality

Telstra issues refund for poor phone call quality

Emily had been struggling to use her landline phone for a few months. She tried to tell Telstra about it but was having trouble getting in touch with them through her online Telstra account. By using the Ajust platform, Emily was able to resolve her complaint in under 2 weeks. Emily now uses her landline phone without any trouble.
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Banking
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Transactions

Westpac refunds $70 for card fraud

When Matthew noticed a transaction that wasn’t made by him, he immediately disputed it. Unfortunately, Westpac’s response took longer than expected and he didn’t get the result he was hoping for. Matthew chose to use the Ajust complaints platform and his issue was resolved fairly.
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News and Articles

Read consumer news and articles from the world of resolving customer complaints.

Telco

Resolve Your Telecommunication Complaints Easily with Ajust

Dealing with telco issues such as service interruptions, billing discrepancies, or unsatisfactory customer service can be frustrating. Whether it’s Telstra, Optus, Vodafone, or any other provider, reaching a resolution can sometimes seem daunting. Ajust offers a streamlined, efficient path to resolving these issues, potentially avoiding the need to escalate them to the Telecommunications Industry Ombudsman (TIO).
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Telco

Do I make a complaint to NBN or my internet service provider?

Navigating the world of internet services can be perplexing, especially when something goes wrong. Whether it's slow internet speeds, unexpected billing, or installation issues, knowing whether to contact NBN or your Internet Service Provider (ISP) can save you a lot of time and frustration. Here’s a straightforward guide to help direct your complaints to the right place.
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Banking

Understanding the Role of the Banking Ombudsman in Australia

The Australian Financial Complaints Authority (AFCA) serves as the official banking ombudsman, providing an essential service for resolving disputes between consumers and financial institutions. When banking issues become complex, involving significant sums of money, legal intricacies, or when both parties prioritise proving a point over resolution, the intervention of AFCA becomes crucial.
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Telco

Optus outage: how to make a complaint and ask for more than data

After the massive outage on its network, Optus is offering its customers bonus data. But you can make a complaint to the telco and ask for a different resolution, like a refund or compensation.
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Do you have a complaint?

Ajust is the express lane for resolving customer complaints.
Resolve with Ajust

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.