I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Verified
Novotel
partners with Ajust
Novotel Complaints
The best way to resolve complaints with Novotel
Novotel is a well-established hotel chain with multiple locations across Australia. Offering comfortable accommodations, modern amenities, and convenient services, Novotel aims to provide a pleasant stay for both business and leisure travellers. With a focus on customer satisfaction, Novotel strives to address any concerns or complaints promptly and efficiently.
Get heard by Novotel
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Have a complaint? Click below to resolve your issue with Novotel
Have a complaint? Click below to resolve your issue with Novotel
Ajust is putting pressuring on
Novotel
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Check-in delay
Unresolved
Sent
19/7/2024
Check-in delay
Fatima
•
July 19, 2024
Long wait, poor service
Outcome Sought
Apology
Compensation
Other
Other
Housekeeping service
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
M Gopal
Housekeeping service
M Gopal
•
June 24, 2024
Disgusting experience for frequent travellers
Outcome Sought
Apology
Compensation
Other
Other
Construction noise during stay
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bettina
Construction noise during stay
Bettina
•
June 12, 2024
Ruined celebratory holiday after cancer treatment
Outcome Sought
Apology
Compensation
Other
Other
Breakfast quality
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatih
Breakfast quality
Fatih
•
March 18, 2024
Disappointed with breakfast service
Outcome Sought
Apology
Compensation
Other
Other
Check-in without physical credit card
Closed
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
Check-in without physical credit card
Ken
•
March 12, 2024
Risk of not being able to check in
Outcome Sought
Apology
Compensation
Other
Other
Housekeeping delay
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hemant
Housekeeping delay
Hemant
•
March 7, 2024
Disturbed schedule
Outcome Sought
Apology
Compensation
Other
Other
Incorrect refund information
Closed
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandi lee
Incorrect refund information
Sandi lee
•
March 6, 2024
Left with no money due to refund not being issued when I was told it would go back on the card straight away
Outcome Sought
Apology
Compensation
Other
Other
Booking error refund request
Closed
21/3/2024
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Booking error refund request
Lorraine
•
March 1, 2024
Customer booked wrong location
Outcome Sought
Apology
Compensation
Other
Other
Room without bathtub
Closed
27/2/2024
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sangravee
Room without bathtub
Sangravee
•
February 17, 2024
Customer had to pay for upgrade and then was told there were no more rooms available
Outcome Sought
Apology
Compensation
Other
Other
Falling door injury
Closed
23/2/2024
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Falling door injury
Debbie
•
February 13, 2024
Injured arm, pain
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Novotel
To Listen
Live Campaign
Do you manage complaints for
Novotel
?
Check-in delay
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Fatima
•
July 19, 2024
Long wait for check-in, poor service. demands free parking, breakfast, drinks. disappointed and embarrassed, will not book again.
Other
Housekeeping service
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
M Gopal
M Gopal
•
June 24, 2024
Guests at novotel bell street preston did not receive housekeeping service for 2 days, seeking refund and apology from novotel.
Other
Construction noise during stay
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bettina
Bettina
•
June 12, 2024
Customer seeks apology and resolution from novotel for noisy construction during important holiday, requesting chance to recreate better memories.
Other
Breakfast quality
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatih
Fatih
•
March 18, 2024
Customer complains about the lack of proper breakfast service at novotel trabzon, turkey, expecting a 5-star experience and seeking an apology.
Other
Check-in without physical credit card
Closed
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
Ken
•
March 12, 2024
Customer denied check-in without physical credit card despite being a regular guest and accor member, requests policy update and training for staff.
Other
Housekeeping delay
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hemant
Hemant
•
March 7, 2024
Customer complained about delayed housekeeping at novotel kolkata, unresponsive reception, and disrupted schedule before a meeting. seeking apology.
Other
Incorrect refund information
Closed
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandi lee
Sandi lee
•
March 6, 2024
Customer seeks full refund of room cost and bond from novotel due to incorrect information provided about bond refund timeline.
Other
Booking error refund request
Closed
21/3/2024
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Lorraine
•
March 1, 2024
Customer seeking refund and apology from novotel for booking mistake, but was refused. threatening to take future business elsewhere.
Other
Room without bathtub
Closed
27/2/2024
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sangravee
Sangravee
•
February 17, 2024
Customer complains about not getting the room upgrade they paid for and the lack of apology from the manager.
Other
Falling door injury
Closed
23/2/2024
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Debbie
•
February 13, 2024
Customer injured by falling door at novotel, received inadequate first aid, no compensation offered, weekend ruined.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Check-in without physical credit card
Closed
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
Check-in without physical credit card
Ken
•
March 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Incorrect refund information
Closed
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandi lee
Incorrect refund information
Sandi lee
•
March 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Booking error refund request
Closed
21/3/2024
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Booking error refund request
Lorraine
•
March 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Room without bathtub
Closed
27/2/2024
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sangravee
Room without bathtub
Sangravee
•
February 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Falling door injury
Closed
23/2/2024
Sent
13/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Debbie
Falling door injury
Debbie
•
February 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Novotel
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Novotel
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Novotel
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Novotel
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Novotel
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Novotel
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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We take the effort out of making a complaint. It's fast, fair and free for consumers.
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