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My complaint was closed by Ajust.
—
Phillip
Novotel Complaints
The fastest way to resolve your Novotel complaint
Novotel is a well-established hotel chain with multiple locations across Australia. Offering comfortable accommodations, modern amenities, and convenient services, Novotel aims to provide a pleasant stay for both business and leisure travellers. With a focus on customer satisfaction, Novotel strives to address any concerns or complaints promptly and efficiently.
COMPLAINTS WE'VE TAKEN CARE OF
Service and cleanliness issues
Closed
29/1/2025
Sent
21/1/2025
Service and cleanliness issues
Phillip
•
January 21, 2025
Poor experience during stay
Outcome Sought
Apology
Compensation
Other
Check-in delay
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Check-in delay
Fatima
•
July 19, 2024
Long wait, poor service
Outcome Sought
Apology
Compensation
Other
Other
Housekeeping service
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
M Gopal
Housekeeping service
M Gopal
•
June 24, 2024
Disgusting experience for frequent travellers
Outcome Sought
Apology
Compensation
Other
Other
Construction noise during stay
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bettina
Construction noise during stay
Bettina
•
June 12, 2024
Ruined celebratory holiday after cancer treatment
Outcome Sought
Apology
Compensation
Other
Other
Breakfast quality
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatih
Breakfast quality
Fatih
•
March 18, 2024
Disappointed with breakfast service
Outcome Sought
Apology
Compensation
Other
Other
Check-in without physical credit card
Closed
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
Check-in without physical credit card
Ken
•
March 12, 2024
Risk of not being able to check in
Outcome Sought
Apology
Compensation
Other
Other
Housekeeping delay
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hemant
Housekeeping delay
Hemant
•
March 7, 2024
Disturbed schedule
Outcome Sought
Apology
Compensation
Other
Other
Incorrect refund information
Closed
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandi lee
Incorrect refund information
Sandi lee
•
March 6, 2024
Left with no money due to refund not being issued when I was told it would go back on the card straight away
Outcome Sought
Apology
Compensation
Other
Other
Booking error refund request
Closed
21/3/2024
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Booking error refund request
Lorraine
•
March 1, 2024
Customer booked wrong location
Outcome Sought
Apology
Compensation
Other
Other
Room without bathtub
Closed
27/2/2024
Sent
17/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sangravee
Room without bathtub
Sangravee
•
February 17, 2024
Customer had to pay for upgrade and then was told there were no more rooms available
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Novotel
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Novotel
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
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Novotel
We handle everything for you, results guaranteed.
How to contact
Novotel
Phone
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Post
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In person
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Email
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Complaint Policy
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Common problems with
Novotel
and how to resolve them
Coming soon!
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The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
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Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
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