Westmead Hospital

Complaints

I am retired radioligist About 1.5 month ago i got DVT and emergency ambulance took me to your hospital with very good services lin emergency department the day after they send me to the oncology depoartment i was there for two weeks and any time i ask them to let me get out of bed and walk together eveb acfew minute they said they are busy. i am old and two weeks being in the bed without physical activity causing muscle loss and followings consequences

I am the family member of the patient who admitted in the hospital 10 days ago with gillian barre disease, at first twice he was discharged as neurologist team didn't believe that he can not walk and the third time with the letter from gp they believed there is something wrong with his health. He has received IVIG transfusion and they said he is high risk of getting sick but they have placed in in the room with 4 people and they are forcing him to be discharged..please help we don't know what to do...you can contact me on 0414219671

My partner was sent to westmead from Blacktown,as he was attacked bydogs and needed surgery. When he got to see the Doctor told him that he was allergic to morphine and he was an epileptic (which seizures in the past have caused brain damage) He cannot use phone or catch buses /trains on his own . I stayed and asked no less the 6 times that they where sure he was staying the night to be operated on the next morning .I was told everytime YESYESYES Said was very tired I left him there,only to find him at home 2 hours later as they 1. Gave him Endone (morphine) He even questioned them they said no it's not morphine it's ok 2.said that he needs to go to Auburn hospital as they do not do that operation at westmead?? Why did Blacktown send him to westmead than.? 3.They told him to go home he said he only has $10 they told him to go to the waiting room and ring a cab 1.he cannot use a phone 2.its a $60 cab ride to wherever lives So they told him to just go to the station , they have just given him meds that his allergic to,he was disoriented and confused and very anxious he couldn't ring me as he cannot use phones ,they could have rang me so I could have got him home. The duty of care was way out the door . Besides the fact I explained that I had spent over $200 odd dollars on ubers toget him there that the 1st bus out of our home town wasn't till 8.30am being public holiday THEY TOLD HIM TO GO TO AUBURN HOSPITAL AT 7.00AM the next morning.. SO I BELIEVE THAT WE TOLD THEM IMPORTANT IMFORMATION AND THEY TOTALLY IGNORED EVERY THING WE SAID. THIS COULD HAVE ENDED REALLY BADLY BECAUSE OF THERE INCOMPETENCE

Birth unit phone number busy, then get picked up, we can hear chatter in the background non work related but no one is attending the call, this is happening for 30 mins straight

Lost his right hearing aid

Asked the receptionist at birth unit regarding the concession parking, which she said she is not aware, looked up online and found the form, then I shown her the form she then said yea we have that form, asked for pen to fill it out, the receptionist refused to lend a pen, i have also asked a nurse about signing off the form which she said she doesnt know, i find it very unusual that nobody seem to know anything despite i have repeatedly told them this is a thing, very un helpful staff especially the old short hair lady at reception

I broke my wrist on Wednesday 26th June and doctors said I need surgery. I have kept coming for 3 days now and still haven’t gotten my surgery done. I am university student and this is taking toll on my studies

We are in Maternity ward bed 6. We are waiting to be discharged for 2 hours and yet no any discharge documents. It is 8:30pm and not know whether we stay or go home leaving baby and mom behind. It has been very slow progress and very disappointed with staff behaviour.