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Rachela
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Service NSW
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Service NSW Complaints
The best way to resolve complaints with Service NSW
Service NSW is a government agency in NSW, Australia that provides a range of services to the public. It offers assistance with driver licensing, vehicle registration, birth and death registrations, and various other government transactions. Some common complaints about Service NSW include long wait times, difficulties in accessing services online, and limited availability of customer support.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Refund delay
Unresolved
Sent
10/7/2024
Refund delay
Rachela
•
July 10, 2024
Waiting nearly 2 months
Outcome Sought
Apology
Compensation
Other
Other
Signs turned away from drivers
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
N
Signs turned away from drivers
N
•
July 9, 2024
Drivers will pay the price
Outcome Sought
Apology
Compensation
Other
Other
Misbehavior by supervisor
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aamir
Misbehavior by supervisor
Aamir
•
June 28, 2024
Wasted time and frustration
Outcome Sought
Apology
Compensation
Other
Other
Incorrect glasses condition added
Unresolved
Sent
4/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jethro
Incorrect glasses condition added
Jethro
•
April 4, 2024
Unable to drive without glasses
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Service NSW
To Listen
Live Campaign
Do you manage complaints for
Service NSW
?
Other
Refund delay
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachela
Rachela
•
July 10, 2024
Waiting 2 months for refund for unnecessary charge on personalised number plate.
Waiting nearly 2 months for a refund for a unnecessary charge regarding personalised number plate.
Other
Signs turned away from drivers
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
N
N
•
July 9, 2024
Speed camera operating with signs turned away, driver unable to fix, customer concerned about legality
Speed camera operating with signs turned away from drivers.
Picton 9th July 2024 around 1.48pm
Other
Misbehavior by supervisor
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aamir
Aamir
•
June 28, 2024
Customer upset with service nsw supervisor at mt druitt for misbehavior and refusal to change plate usage, seeking resolution and apology.
Hi there I went to swap plates on my vehicles S they both on my name and one was a hire car usage and one was Buisness usage Mr Stuart the supervisor there at mt druitt he misbehaves and told me to go transport nsw to resolve the issue with passenger vehicle section approval letter than I called them any they told me tgat is only for taxis not for hire cars as he don’t want to change the usage and started misbehaving kindly advise if these kind of people wasting public’s time tgat way as they r there to help not to create headaches
Other
Incorrect glasses condition added
Unresolved
Sent
4/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jethro
Jethro
•
April 4, 2024
Incorrectly added glasses condition to license, 3 weeks without driving, seeking apology from service nsw.
I needed an eye test to retain my NSW Driver’s License. I temporarily live in Victoria, so needed to manually send a letter from an optometrist to Service NSW’s medical unit. My test came back negative (I.e., I have no issues with my eye sight and do not need glasses to drive). However, Service NSW incorrectly added a glasses condition to my license. I have been on hold >2 hours the last week trying to resolve it, and kept hitting a brick wall where no one could explain the right steps to follow. I was promised someone would call back, which of course they didn’t. It is finally resolved, but after 3 weeks of not being able to drive. I would like an apology.
The best way to resolve an issue with
Service NSW
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Service NSW
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Service NSW
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04
Fair and Free
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Service NSW
to listen
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How to contact
Service NSW
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Service NSW
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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