I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
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Zai
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Zai Complaints
The best way to resolve complaints with Zai
Zai is a global playments orchestration platform used by businesses to move money across borders.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Monthly fee
Closed
4/2/2024
Sent
11/1/2024
Monthly fee
Christopher
•
January 11, 2024
Charged $10,000 during beta-testing phase
Outcome Sought
Apology
Compensation
Other
Other
Direct debit issue
Closed
14/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William (Tom)
Direct debit issue
William (Tom)
•
November 3, 2023
Money taken without consent
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Zai
To Listen
Live Campaign
Do you manage complaints for
Zai
?
Other
Monthly fee
Closed
4/2/2024
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Christopher
•
January 11, 2024
Delayed beta-testing resulted in unauthorized charges of $10,000. start-up seeking refund as they were not live during beta phase.
We are currently in beta-testing phase and have an agreement with ZAI to commence a monthly fee of $2,200. Development of our platform took longer than expected due to unforeseen circumstances. Therefore, our beta testing phase was delayed. We have just concluded our beta-testing phase and intend on going live in approximately 3 weeks. During this time, we have been debited on 5 separate occasions at total of $10,000. For less than 70 transactions. I notified our account manager on 5 separate occasions of the pending charge, with no response on 3 of the occasions and on 2 of the occasions, he suggested he would discuss this with the finance team and lastly he confirmed that the last month being January we would not be charged. Only to be charged again. We are a start-up, attempting to get to launch. 10,000 is a substantial amount to a start-up which we should not have been charged during BETA. We are not live with our product yet! Please contact me on 0437666052 to discuss.
Other
Direct debit issue
Closed
14/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William (Tom)
William (Tom)
•
November 3, 2023
ZAI debited money without consent, refuses to disclose client's identity, no response or resolution, seeking $201.45 and apology.
Zai started to direct debit money from my account on behalf of their client. They will not tell me who their client is. Their client after many attempts at speaking to Zai has not responded or reached out about rectifying the issue. Nor can I be certain direct debits will not continue to come out from this company in the future.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Monthly fee
Closed
4/2/2024
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Monthly fee
Christopher
•
January 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Direct debit issue
Closed
14/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William (Tom)
Direct debit issue
William (Tom)
•
November 3, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Zai
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Zai
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Fair and Free
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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