Verified
Zip
partners with Ajust

Zip
Complaints

The best way to resolve complaints with
Zip

Zip is a payment solutions provider that offers interest-free installment plans for online and in-store purchases. With a user-friendly interface, customers can easily manage their payments and track their spending. Some common complaints about Zip include delayed refunds, limited merchant acceptance, and occasional technical glitches. However, Zip continues to expand its network of partners and improve its services to address these concerns.

Get heard by
Zip

Live
Join our campaign

Have a complaint? Click below to resolve your issue with
Zip

Have a complaint? Click below to resolve your issue with
Zip

Ajust is putting pressuring on
Zip
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust

COMPLAINTS SENT THROUGH AJUST

Live Campaign
Other

Interest charges not visible

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Havarna
Interest charges not visible

Havarna

March 1, 2024

Financial stress, mental health

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Zip

To Listen

Live Campaign
Do you manage complaints for
Zip
?
Other

Interest charges not visible

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Havarna

Havarna

March 1, 2024

Customer seeks $604.45 refund from zip due to hidden interest charges, lack of account access, and incorrect balance increase causing mental health impact.
I rang and after 4 phone calls I was told there was nothing they could do to help and they would let me know within 30 days what is going on as they couldn’t contact the correct department ? I have not received a final written reply to my complaint On the 11/07/23 my financial hardship arrangement with zip finished. Due to this i would start repaying the amounts as usual. The issue is that I could not log on to my zip to check the interest being charged on my card. I rang zip to try and fix my account after this date and they told me that everything was fine and that interest was not building up as my account was frozen. So I kept paying as usual feeling very much relieved after I paid off $700 over the past 3 months. Only for me to wake up this morning and have all 3 months worth of interest hit at once putting me over the limit on the card and putting my overall balance up even higher than when it started. I am very upset and cannot see how much I owe, how it has accumulated or my thing. If I could have seen the interest on my account I would not of let it accumulate the way it did. Even now I have been not allowed to see the details of my account, I have been put through holds continuously and I still do not know when or who I will be contacted by. all I want is the interest in this time period to be dropped off and for me to be able to actually SEE WHAT I OWE and SEE THE INTEREST coming so I can avoid it in the future. This has been an extremely stressful situation and zip money has made it extremely hard for me to get any form of resolution. This is impacting my mental health severely. Please help me I just want the interest that I have not been made aware of/been able to see to be dropped off of my account. As I have not been able to see it building up or see the % of interest I owe. On the 29/02/23 I was told that my remaining balance to pay was $3556.56 now all of a sudden this morning it is saying $4161.01. I want the $604.45 removed. I also want to have access to my account again so I can continue repayments and keep an eye on the monthly interest.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Other

Interest charges not visible

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Havarna
Interest charges not visible

Havarna

March 1, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Zip

The best way to resolve an issue with 

Zip

Quick Solutions
Prepared by
Zip
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Zip

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Zip
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Zip
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Ajust as on the phone