I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Verified
Australian Super
partners with Ajust
Australian Super Complaints
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Incorrect insurance sign-up
Unresolved
Sent
8/7/2024
Incorrect insurance sign-up
Michelle
•
July 8, 2024
Customer will be paying for insurance they did not request
Outcome Sought
Apology
Compensation
Other
Other
Verification process
Closed
24/6/2024
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Verification process
Edward
•
May 29, 2024
Delay in receiving funds
Outcome Sought
Apology
Compensation
Other
Other
No response to emails
Closed
24/6/2024
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
No response to emails
Peter
•
May 17, 2024
Lack of communication
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Australian Super
To Listen
Live Campaign
Do you manage complaints for
Australian Super
?
Other
Incorrect insurance sign-up
Unresolved
Sent
8/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
July 8, 2024
Customer complains about unauthorized insurance from australiansuper, claims employer signed up without consent. threatens to contact super ombudsman if not resolved.
I received letter stating ill be paying insurance.
I never ask for insurance, I never ticked the box for insurance. Australian Super
said my employer (AURENNE)
signed up on my behalf . This is not correct!!
I will be following up with Super Ombudsman if thus is not withdrawal.
Other
Verification process
Closed
24/6/2024
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Edward
•
May 29, 2024
Customer frustrated with australian super for requiring multiple bank trips to verify identity before releasing superannuation funds.
After receiving half of my superannuation upon retirement, they decided that they didn't have my credentials and I had to verify who I was with 4 (four) separate trips to the bank .until finally they said that I was who I said I was.
Other
No response to emails
Closed
24/6/2024
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
May 17, 2024
Customer is upset about lack of response to emails regarding a claim.
I have sent them three emails asking about a claim i have had no emails back
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Verification process
Closed
24/6/2024
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Verification process
Edward
•
May 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
No response to emails
Closed
24/6/2024
Sent
17/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
No response to emails
Peter
•
May 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Australian Super
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Australian Super
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Australian Super
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04
Fair and Free
Join our campaign to get
Australian Super
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Australian Super
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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