I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
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Hostplus
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Hostplus Complaints
The best way to resolve complaints with Hostplus
Hostplus is an Australian superannuation fund that offers a range of investment options for individuals and businesses. With a focus on low fees and strong long-term returns, Hostplus aims to provide its members with financial security in retirement. However, some customers have expressed concerns about the fund's customer service and the ease of accessing their funds.
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Hostplus
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Missing forms for hardship
Unresolved
Sent
11/4/2024
Missing forms for hardship
Dylan
•
April 11, 2024
Delay in processing
Outcome Sought
Apology
Compensation
Other
Other
System not accepting documents
Closed
2/5/2024
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
System not accepting documents
Martin
•
April 2, 2024
Unable to make withdrawals online
Outcome Sought
Apology
Compensation
Other
Other
Worst livestream ever
Closed
14/4/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethel
Worst livestream ever
Ethel
•
March 25, 2024
Customer was dissatisfied with the livestream
Outcome Sought
Apology
Compensation
Other
Other
Documents denied due to missing information
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bridget
Documents denied due to missing information
Bridget
•
Delay in name change process
Outcome Sought
Apology
Compensation
Other
Other
Certification address requirement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenn
Certification address requirement
Glenn
•
Unable to update id
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mitchell
Poor customer service
Mitchell
•
Frustration and lack of support
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Hostplus
To Listen
Live Campaign
Do you manage complaints for
Hostplus
?
Other
Missing forms for hardship
Unresolved
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
Dylan
•
April 11, 2024
Customer complains about hostplus not receiving financial hardship forms sent by express post, seeking resolution and apology.
Other
System not accepting documents
Closed
2/5/2024
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
Martin
•
April 2, 2024
Customer unable to register identity documents for online withdrawals, system repeatedly rejects non-driver's license ids, frustrated with hostplus service.
Other
Worst livestream ever
Closed
14/4/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethel
Ethel
•
March 25, 2024
Customer complaint about a terrible livestream experience.
Other
Documents denied due to missing information
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bridget
Bridget
•
Customer's name change request denied by hostplus due to certifier issue, seeking apology and resolution for unclear requirements on identity documents.
Other
Certification address requirement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenn
Glenn
•
Customer complaint about hostplus not accepting certified documents due to missing address on certification, plans to escalate to ombudsman.
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mitchell
Mitchell
•
Customer expresses frustration with Hostplus's poor communication and service, especially during fund cancellation, leading to a formal complaint.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
System not accepting documents
Closed
2/5/2024
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
System not accepting documents
Martin
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Worst livestream ever
Closed
14/4/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethel
Worst livestream ever
Ethel
•
March 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Hostplus
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Hostplus
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Hostplus
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04
Fair and Free
Join our campaign to get
Hostplus
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Hostplus
Phone
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Post
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Online
Details missing. Help fill in the gaps.
In person
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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