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My complaint was closed by Ajust.
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Dylan
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Hostplus
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Hostplus Complaints
The best way to resolve complaints with Hostplus
Hostplus is an Australian superannuation fund that offers a range of investment options for individuals and businesses. With a focus on low fees and strong long-term returns, Hostplus aims to provide its members with financial security in retirement. However, some customers have expressed concerns about the fund's customer service and the ease of accessing their funds.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Missing forms for hardship
Unresolved
Sent
11/4/2024
Missing forms for hardship
Dylan
•
April 11, 2024
Delay in processing
Outcome Sought
Apology
Compensation
Other
Other
System not accepting documents
Closed
2/5/2024
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
System not accepting documents
Martin
•
April 2, 2024
Unable to make withdrawals online
Outcome Sought
Apology
Compensation
Other
Other
Worst livestream ever
Closed
14/4/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethel
Worst livestream ever
Ethel
•
March 25, 2024
Customer was dissatisfied with the livestream
Outcome Sought
Apology
Compensation
Other
Other
Documents denied due to missing information
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bridget
Documents denied due to missing information
Bridget
•
Delay in name change process
Outcome Sought
Apology
Compensation
Other
Other
Certification address requirement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenn
Certification address requirement
Glenn
•
Unable to update id
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Hostplus
To Listen
Live Campaign
Do you manage complaints for
Hostplus
?
Other
Missing forms for hardship
Unresolved
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
Dylan
•
April 11, 2024
Customer complains about hostplus not receiving financial hardship forms sent by express post, seeking resolution and apology.
I have applied for financial hardship sent all forms by express post delivered yesterday 7 am they tell me they don’t have it and to just wait
I asked to escalate it and they told me it would not achieve anything as they don’t have my forms
But confirm it’s delivered
Other
System not accepting documents
Closed
2/5/2024
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
Martin
•
April 2, 2024
Customer unable to register identity documents for online withdrawals, system repeatedly rejects non-driver's license ids, frustrated with hostplus service.
I have tried 3 times in the last 6 months to register my identity documents so that I can make withdrawals on line.
On each and every occasion your system has accepted my NSWDrivers Licence and rejected my Medicare card and my passport. Your helpful staff have said on the 3 occasions that ‘it’s my server, the system is experiencing problems and just today ‘the system isn’t working!
I’m deeply frustrated and and wish to register a formal complaint that HostPlus is offering a service THAT DOES NOT WORK!
Other
Worst livestream ever
Closed
14/4/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethel
Ethel
•
March 25, 2024
Customer complaint about a terrible livestream experience.
The worst Livestream ever
Other
Documents denied due to missing information
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bridget
Bridget
•
Customer's name change request denied by hostplus due to certifier issue, seeking apology and resolution for unclear requirements on identity documents.
I sent in my documents to change my name. My identity documents were denied and host plus said it was because the certifier didn’t confirm how long they had worked at the post office for. Hostplus does not include this as a requirement on any of their paperwork for identity documents.
Other
Certification address requirement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenn
Glenn
•
Customer complaint about hostplus not accepting certified documents due to missing address on certification, plans to escalate to ombudsman.
I sent in certified copies of my change of name and documents, certified by a solicitor, and they will not accept them because his address was not on the certification. This is not a requirement for certification as I am a JP. MY case number is 55237663, I will also send a complaint through to the Ombudsman, all my ID has been updated, passport, DL and medicare without this requirement which has been made up. Thanks Glenn Stilianou.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
System not accepting documents
Closed
2/5/2024
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
System not accepting documents
Martin
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Worst livestream ever
Closed
14/4/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethel
Worst livestream ever
Ethel
•
March 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Hostplus
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Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
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Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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