I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Dylan
Hostplus Complaints
The fastest way to resolve your Hostplus complaint
Hostplus is an Australian superannuation fund that offers a range of investment options for individuals and businesses. With a focus on low fees and strong long-term returns, Hostplus aims to provide its members with financial security in retirement. However, some customers have expressed concerns about the fund's customer service and the ease of accessing their funds.
COMPLAINTS WE'VE TAKEN CARE OF
Other
Missing forms for hardship
Unresolved
Sent
11/4/2024
Missing forms for hardship
Dylan
•
April 11, 2024
Delay in processing
Outcome Sought
Apology
Compensation
Other
Other
System not accepting documents
Closed
2/5/2024
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Martin
System not accepting documents
Martin
•
April 2, 2024
Unable to make withdrawals online
Outcome Sought
Apology
Compensation
Other
Other
Worst livestream ever
Closed
14/4/2024
Sent
25/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ethel
Worst livestream ever
Ethel
•
March 25, 2024
Customer was dissatisfied with the livestream
Outcome Sought
Apology
Compensation
Other
Poor customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mitchell
Poor customer service
Mitchell
•
Frustration and lack of support
Outcome Sought
Apology
Compensation
Other
Other
Certification address requirement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glenn
Certification address requirement
Glenn
•
Unable to update id
Outcome Sought
Apology
Compensation
Other
Other
Documents denied due to missing information
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bridget
Documents denied due to missing information
Bridget
•
Delay in name change process
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Hostplus
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Hostplus
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Hostplus
We handle everything for you, results guaranteed.
How to contact
Hostplus
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Hostplus
and how to resolve them
Coming soon!
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Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
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