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Colin
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smartMonday
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smartMonday Complaints
The best way to resolve complaints with smartMonday
smartMonday is a superannuation provider in Australia, offering a range of investment options and retirement solutions. With a focus on customer service, smartMonday aims to provide accessible and transparent financial products. Some common complaints about smartMonday include issues with account management and customer support.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Delayed payment
Unresolved
Sent
20/6/2024
Delayed payment
Colin
•
June 20, 2024
Experiencing cash flow issues
Outcome Sought
Apology
Compensation
Other
Other
Delay in issuing DASP payment
Closed
12/10/2023
Sent
29/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kearan
Delay in issuing DASP payment
Kearan
•
September 29, 2023
Expensive for the customer to make international calls for updates
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
smartMonday
To Listen
Live Campaign
Do you manage complaints for
smartMonday
?
Other
Delayed payment
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colin
Colin
•
June 20, 2024
Customer seeking immediate withdrawal payment from smartmonday, experiencing delays and cash flow issues, forced to borrow money for bills.
I am a 67 year old retiree and they are literally taking months to pay me my withdrawals. Lies, push-offs, promises that never eventuate - Last withdrawal too 8 weeks to pay and only after a complaint via AFCA. I am experiencing cash flow issues and being forced to borrow money to pay my bills when I shouldn't have to. I want my entire withdrawal paid immediately. This one has been over a month now and all I get is excuses like reading from a script.
Other
Delay in issuing DASP payment
Closed
12/10/2023
Sent
29/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kearan
Kearan
•
September 29, 2023
The customer is complaining about SmartMonday's delay in issuing their DASP payment, causing inconvenience and expensive international calls. They are seeking $7000 in compensation and guidance on their legal rights.
I am a Canadian citizen and resident who worked abroad in Australia in 2021 under a 482 Visa. As part of my compensation working for KPMG Australia, they contributed to a superannuation fund on my behalf - SmartMonday. Since I have now departed from Australia, I have lodged a DASP application (Departing Australia Superannuation Payment). I have done all the steps in the process, and now the action lies with SmartMonday, who is required to issue me my money in the fund. However, SmartMonday is unable to do so because "Your DASP Claim is yet to be actioned as the system is yet to be built". That's the only information they will give me, with an unclear timeline as to when they will be able to issue me my money. It is expensive for me to keep calling an Australian number from Canada to get updates on the situation. Seems unimaginable that a company whose business model is paying superannuation funds does not have a system to pay people out for their investments. I do not know what my rights are under the superannuation scheme, but I have to think that a company is not allowed to hold my money on account of having improper systems in place to pay me out when I request it. I am seeking help/guidance on how to approach this situation and wondering if there are legal responsibilities of a superannuation fund to pay a DASP that I can refer to.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Delay in issuing DASP payment
Closed
12/10/2023
Sent
29/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kearan
Delay in issuing DASP payment
Kearan
•
September 29, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
smartMonday
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Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
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smartMonday
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
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FAQs
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Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
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