I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lajos
Verified
HESTA
partners with Ajust
HESTA Complaints
The best way to resolve complaints with HESTA
HESTA is a superannuation fund in Australia, providing retirement savings solutions to individuals in various industries. With a focus on ethical investments, HESTA offers a range of investment options to suit different risk profiles. Members can access online tools and resources to manage their superannuation, and customer service support is available for any queries or concerns. HESTA aims to deliver competitive returns whilst considering environmental, social, and governance factors.
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Have a complaint? Click below to resolve your issue with HESTA
Have a complaint? Click below to resolve your issue with HESTA
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HESTA
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Withdrawal delay due to id check
Closed
18/7/2024
Sent
25/6/2024
Withdrawal delay due to id check
Lajos
•
June 25, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Other
Delay in processing
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alvin
Delay in processing
Alvin
•
June 24, 2024
Customer incurred extra late fees
Outcome Sought
Apology
Compensation
Other
Other
Cost of living adjustment
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robin
Cost of living adjustment
Robin
•
May 29, 2024
Living in poverty
Outcome Sought
Apology
Compensation
Other
Other
Release of funds delay
Unresolved
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Release of funds delay
Jason
•
May 21, 2024
Delay in receiving funds
Outcome Sought
Apology
Compensation
Other
Other
Delayed claim processing
Closed
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmin
Delayed claim processing
Jasmin
•
March 22, 2024
Facing eviction
Outcome Sought
Apology
Compensation
Other
Other
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessie
Customer service
Jessie
•
Emotional distress
Outcome Sought
Apology
Compensation
Other
Other
Invalid account number
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janet
Invalid account number
Janet
•
Delay in payment processing
Outcome Sought
Apology
Compensation
Other
Other
Incorrect account details
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jolanda
Incorrect account details
Jolanda
•
Massive inconvenience, need money for husband's hospital admittance
Outcome Sought
Apology
Compensation
Other
Other
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Giovanni
Customer service
Giovanni
•
Missed medication schedule
Outcome Sought
Apology
Compensation
Other
Other
Transfer delay and communication issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ciltra
Transfer delay and communication issue
Ciltra
•
Confusion and inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
HESTA
To Listen
Live Campaign
Do you manage complaints for
HESTA
?
Other
Withdrawal delay due to id check
Closed
18/7/2024
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lajos
Lajos
•
June 25, 2024
63-year-old man facing delays in superannuation withdrawal process after moving overseas, requests communication and progress updates from hesta.
Other
Delay in processing
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alvin
Alvin
•
June 24, 2024
Customer applied for hardship with hesta, was promised 2-day processing but took 6 days, causing extra late fees and inconvenience.
Other
Cost of living adjustment
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robin
Robin
•
May 29, 2024
Customer upset with aia insurance deducting cost of living increase from income protection payment, wants hesta to switch to ethical insurer.
Other
Release of funds delay
Unresolved
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Jason
•
May 21, 2024
Customer complaint about delay in processing compassionate grounds claim by hesta, seeking undefined resolution.
Other
Delayed claim processing
Closed
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmin
Jasmin
•
March 22, 2024
Customer is seeking expedited processing of financial hardship withdrawal from hesta to avoid eviction, has provided all required documents.
Other
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessie
Jessie
•
Customer seeking resolution and apology from hesta for poor customer service experience regarding financial hardship claim and super account closure.
Other
Invalid account number
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janet
Janet
•
Customer janet roberts complains about hesta not processing her benefit due to an invalid account number, despite providing the correct details multiple times.
Other
Incorrect account details
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jolanda
Jolanda
•
Customer seeks apology and resolution for typo error in withdrawal request causing delay, considering transferring to qsuper if not resolved quickly.
Other
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Giovanni
Giovanni
•
Customer frustrated with incompetent call center staff at hesta, unable to access account without member number, threatening legal action for negligence.
Other
Transfer delay and communication issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ciltra
Ciltra
•
Customer seeking update on rollover request from hesta, frustrated with multiple follow-ups and language barrier with customer service.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Withdrawal delay due to id check
Closed
18/7/2024
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lajos
Withdrawal delay due to id check
Lajos
•
June 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Delayed claim processing
Closed
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmin
Delayed claim processing
Jasmin
•
March 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
HESTA
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
HESTA
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
HESTA
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
HESTA
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
HESTA
Phone
Details missing. Help fill in the gaps.
Post
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Online
Details missing. Help fill in the gaps.
In person
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Complaint Policy
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Common issues related to
HESTA
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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