I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lajos
HESTA Complaints
The fastest way to resolve your HESTA complaint
HESTA is a superannuation fund in Australia, providing retirement savings solutions to individuals in various industries. With a focus on ethical investments, HESTA offers a range of investment options to suit different risk profiles. Members can access online tools and resources to manage their superannuation, and customer service support is available for any queries or concerns. HESTA aims to deliver competitive returns whilst considering environmental, social, and governance factors.
COMPLAINTS WE'VE TAKEN CARE OF
Other
Withdrawal delay due to id check
Closed
18/7/2024
Sent
25/6/2024
Withdrawal delay due to id check
Lajos
•
June 25, 2024
Unable to access funds
Outcome Sought
Apology
Compensation
Other
Other
Delay in processing
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alvin
Delay in processing
Alvin
•
June 24, 2024
Customer incurred extra late fees
Outcome Sought
Apology
Compensation
Other
Other
Cost of living adjustment
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robin
Cost of living adjustment
Robin
•
May 29, 2024
Living in poverty
Outcome Sought
Apology
Compensation
Other
Other
Release of funds delay
Unresolved
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Release of funds delay
Jason
•
May 21, 2024
Delay in receiving funds
Outcome Sought
Apology
Compensation
Other
Other
Delayed claim processing
Closed
Sent
22/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jasmin
Delayed claim processing
Jasmin
•
March 22, 2024
Facing eviction
Outcome Sought
Apology
Compensation
Other
Payments stopped without explanation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Suada
Payments stopped without explanation
Suada
•
Financial stability affected
Outcome Sought
Apology
Compensation
Other
Other
Difficulty submitting application
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ziauddin
Difficulty submitting application
Ziauddin
•
Unable to complete transfer
Outcome Sought
Apology
Compensation
Other
Other
Transfer delay and communication issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ciltra
Transfer delay and communication issue
Ciltra
•
Confusion and inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Giovanni
Customer service
Giovanni
•
Missed medication schedule
Outcome Sought
Apology
Compensation
Other
Other
Incorrect account details
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jolanda
Incorrect account details
Jolanda
•
Massive inconvenience, need money for husband's hospital admittance
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
HESTA
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
HESTA
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
HESTA
We handle everything for you, results guaranteed.
How to contact
HESTA
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
HESTA
and how to resolve them
Coming soon!
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Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
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HESTA
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