I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodi
Verified
Cbus
partners with Ajust
Cbus Complaints
The best way to resolve complaints with Cbus
Cbus is a superannuation fund in Australia that provides retirement benefits to its members. It offers a range of investment options and insurance coverage. Some common complaints about Cbus include difficulties in accessing funds, delays in processing claims, and limited customer service availability.
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Cbus
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Technology data access
Closed
10/6/2024
Sent
14/5/2024
Technology data access
Jodi
•
May 14, 2024
Outcome Sought
Apology
Compensation
Other
Other
Claim approval delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Claim approval delay
Allan
•
Claim not paid for 2 weeks
Outcome Sought
Apology
Compensation
Other
Other
Eligibility for benefit payment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Eligibility for benefit payment
Matthew
•
Risk of eviction
Outcome Sought
Apology
Compensation
Other
Other
Superannuation withdrawal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Superannuation withdrawal
Darren
•
Chronic pain, financial hardship
Outcome Sought
Apology
Compensation
Other
Lack of update on application
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Lack of update on application
Chris
•
Uncertainty about insurance coverage
Outcome Sought
Apology
Compensation
Other
Interest awarded too low
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Interest awarded too low
Anthony
•
Feels shortchanged on investment
Outcome Sought
Apology
Compensation
Other
Claim denial due to exclusion
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Claim denial due to exclusion
Chris
•
Struggling to provide for family
Outcome Sought
Apology
Compensation
Other
Misleading information about claims
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joe
Misleading information about claims
Joe
•
Delayed resolution and unnecessary stress
Outcome Sought
Apology
Compensation
Other
Adjustment request declined
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katrina
Adjustment request declined
Katrina
•
Ongoing tax debt issue
Outcome Sought
Apology
Compensation
Other
Delayed application processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert Lee
Delayed application processing
Robert Lee
•
Financial hardship and stress
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Cbus
To Listen
Live Campaign
Do you manage complaints for
Cbus
?
Other
Technology data access
Closed
10/6/2024
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodi
Jodi
•
May 14, 2024
Customer seeks resolution from cbus for lack of technology data access, unauthorized legal actions, and unknown account dependencies.
Other
Claim approval delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Allan
•
Customer upset with cbus for delay in claim approval, lack of communication, and failure to resolve identity verification issue promptly.
Other
Eligibility for benefit payment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Matthew
•
Customer complains about cbus rejecting financial hardship benefit, despite being eligible. urges cbus to resolve issue promptly to avoid eviction.
Other
Superannuation withdrawal
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Darren
•
Customer seeks $2,500 from cbus due to chronic pain and financial hardship, expressing frustration with treatment and fees paid.
Lack of update on application
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Chris
•
Customer complains about lack of feedback on insurance application and unexpected 75% loading on existing coverage.
Interest awarded too low
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anthony
Anthony
•
Customer feels shortchanged by Cbus, claiming only $7500 interest on a $528000 investment for the 2023/24 tax year.
Claim denial due to exclusion
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Chris
•
Customer Chris Watkins complains about lack of communication and denial of income protection claim after cancer diagnosis, causing financial distress.
Misleading information about claims
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joe
Joe
•
Customer frustrated with misleading information and inconsistent requirements for claims processing.
Adjustment request declined
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katrina
Katrina
•
Requesting adjustment of superannuation payments due to an error causing tax debt.
Delayed application processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert Lee
Robert Lee
•
Customer is frustrated with delays and misinformation regarding superannuation withdrawal, demanding immediate processing and an apology.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Technology data access
Closed
10/6/2024
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodi
Technology data access
Jodi
•
May 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Cbus
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Cbus
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Cbus
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04
Fair and Free
Join our campaign to get
Cbus
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Cbus
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Online
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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