Cbus

Complaints

No technology data access no legal act on my behalf without written informatiob agreement no legal or depednecy on all anythibg in the account that i do not kbow of to be removed i need an emwil address or come in person to give you the stat dec

It’s been 2 weeks since I sent my application and I still haven’t had my claim approved and paid out.<br /><br />I have been a member with Cbus for 20+ years and the way this has been handled is absolutely disgusting.<br /><br />I understand the initial issue of proving my identity failed because there was a typo on my application showing the incorrect DOB, but I emailed the corrected application the following day and contacted member services to let them know, yet from what I last heard from Cbus was you still can’t verify me.<br />It’s been 1 week since I have even heard from anyone about my application, although I have called everyday to find out what is going on and I get told everything is ok and your claim will be paid in the next 2 days- it obviously doesn’t. <br />I have attached proof of being told I will be paid on a certain day, but when I called today to make a formal complaint I was told that nobody can say what day I will be paid because it hasn’t been approved yet.<br />This is an absolute joke, I made a claim for hardship 3 months ago and my id verified using the exact same details and I was paid out with not an issue, but 3 months later I’m having huge issues and I’m trying to resolve them but Cbus isn’t doing a damn thing to help out a member of over 20 years.

Financial Hardship Benefit Payment sent to cbus 17th April.<br /><br />Reply from cbus stating not accepting due to not being eligible due to centerlink recived 22nd April also told to call centerlink. <br /><br />23rd April I Called centerlink and talked to manager who confirmed its a cbus fault and that I have infact being receiving benefits for over 26 weeks.<br /><br />23 april Called cbus again and was told they are retrying and they are busy with alot if Hardship claims (not my concern)<br /><br />Please sort out your shit before ai get evicited as per the note attached to my initial claim.<br /><br />Regards <br /><br />Matthew P Gear

I am an Aboriginal Veteran who has worked continuously since 1979 without ever receiving any centrelink payments or payments from Veteran Affairs apart from the insulting $6.80 F/N towards my mental health medication. I have busted my guts my whole life and at 59 my mental health is poor as a result of 9 years ADF and 8 years Forensic Medicine and my body is damaged from over 14 years hard labor in demolition. I have earned my place in this country and all I requested was that CBUS release $2,500 of MY SUPER that has been approved by the ATO so I can put an end {ASAP} to the chronic pain I am suffering and return to work. Another week with this pain is unacceptable. I have paid a fortune in fees to CBUS and a fortune in tax to the ATO!!! WE DESERVE BETTER AND WE SHOULD NOT BE TREATED AS SECOND CLASS CITIZENS! But yourself in my position and tell me how you would feel! I am also approaching financial hardship and the reality of losing my unit due to being unable to work!

I Applied for Total and Permanent Disablement insurance to be added to my profile and send all required documentation as requested. I am a diabetic now for 25 Years. <br />My existing Death - Professional insurance is in place now for several years after I change to C-Bus Super.<br /> I received a confirmation letter that I will still covered but suddenly with a 75% loading to my existing Death - Professional insurance via Cbus. <br />Can I get a update why I have not received any feedback or update to my original request and if accepted to allow me to decide if I want then to add this to the current profile or not. <br />In my application I explained that I do have this Insurance and extra live insurance, it is sitting with another Life insurance company in NZ. I wanted to reconcile and have everything in one place to make it easier, and do not have to do bank transfers to NZ for that policy.<br /> I also will like to know why suddenly there is a 75% loading after my application for the Total and Permanent Disablement insurance.<br />

I have invested $528000 in Cbus groth fund for 2023/24 tax year,when I check my interest added I find they awarded $7500, for the yearIfee I feel I have been shortchanged