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Gold Coast Council
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Gold Coast Council
Complaints

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Gold Coast Council

The Gold Coast Council is a local government body responsible for the administration and provision of services in the Gold Coast region of Queensland, Australia. With a focus on urban planning, waste management, and community development, the council aims to address common concerns such as traffic congestion, environmental sustainability, and public infrastructure.

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Gold Coast Council

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Gold Coast Council

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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Local Government

Missed collection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Missed collection

John

July 17, 2024

Delayed service

Outcome Sought

Apology

Compensation

Other

Unlocked access gates

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lara
Unlocked access gates

Lara

July 14, 2024

Encouraging vandalism, creating easy access to houses

Outcome Sought

Apology

Compensation

Other

Unauthorized use of premises

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robyn
Unauthorized use of premises

Robyn

July 11, 2024

Unable to maintain property

Outcome Sought

Apology

Compensation

Other

Neighbor's pool pump noise

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jenny
Neighbor's pool pump noise

Jenny

July 10, 2024

Disturbing sleep

Outcome Sought

Apology

Compensation

Other

Local Government

Noise disturbance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jemma
Noise disturbance

Jemma

June 29, 2024

Disturbing sleep and peace

Outcome Sought

Apology

Compensation

Other

Local Government

Blind spot due to roadworks

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shane
Blind spot due to roadworks

Shane

June 26, 2024

Witnessed collision, inconvenience

Outcome Sought

Apology

Compensation

Other

Local Government

Parking and lawn maintenance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John
Parking and lawn maintenance

John

June 10, 2024

Area not presentable, wasting time

Outcome Sought

Apology

Compensation

Other

Local Government

Driver didn't pick up glass

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Will
Driver didn't pick up glass

Will

June 5, 2024

Cut hand cleaning up

Outcome Sought

Apology

Compensation

Other

Local Government

Overgrown walkway

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Amanda
Overgrown walkway

Amanda

June 2, 2024

Having to walk on road

Outcome Sought

Apology

Compensation

Other

Local Government

Complaint about tent and motor home

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lynette
Complaint about tent and motor home

Lynette

April 11, 2024

I worry that this problem could become far worse in many many tents etc. coming to camp at my doorstep

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Gold Coast Council

To Listen

Live Campaign
Do you manage complaints for
Gold Coast Council
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Local Government

Missed collection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

July 17, 2024

Customer is complaining about missed bottle bin collection on july 17 and seeking resolution and apology from gold coast council.
Collection of bottle bin didn't come 0n Tuesday the 17 July still waiting

Unlocked access gates

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lara

Lara

July 14, 2024

Complaint about unlocked park gates in gold coast, leading to vandalism. youth loitering in storm water drains, seeking access restriction.
Council contactors/ workers regularly leaving access gates to parks or bushland areas unlocked across the Gold Coast. Unfortunately it appears this is being done intentionally for convenience as it is often more than one or all the gates within any area. This is encouraging vandalism and creating easy access to houses backing on to these areas. Just today 6 youth sticky taped a deodorant can to the post and slammed the unlocked gate against it (making the can explode). Youth are also frequenting/ loitering in the storm water drains that empty into Miami Lake (Mountain View Ave) and exploding things (Is there a reason why the access into these drains cant be cut off?)

Unauthorized use of premises

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Robyn

Robyn

July 11, 2024

Complaint about gccc contractors using warehouse premises to fill vehicles, causing damage to property. request for concrete footpath or alternative solution.
Contractors employed by GCCC are using the front of our warehouse premises (11 Export Drive, Molendinar) to fill their vehicles with GCCC water supply. I pay a gardener to regularly mow and whipper snip the medium strip at the front but after continual abuse by large trucks this is impossible for the gardener to mow. Please see attached photos of the damage caused to the medium strip/footpath. If this is an absolute necessity for these trucks to continually use the GCCC water supply for fill up, then I suggest council concrete the entire front footpath. This is also a dangerous trip hazard. Regards, Robyn Patsos Posi Pour Wholesalers 11 Export Drive Molendinar Qld 4214 0433 307750 07-55632599

Neighbor's pool pump noise

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jenny

Jenny

July 10, 2024

Customer complains about neighbor's loud pool pump at night, requests council intervention for resolution.
My complaint is The man that lives on the other side of the fence from my bedroom window has a pool. He turns his pool pump on around 6pm at night, and it goes off at 10pm. My bedroom window is right next to his pool pump. I have all my windows closed along that side of my villa and the doors. I have yelled out to him several times through my spare bedroom window, telling him The time I go to bed, and that his pool pump is loud and ask him not to turn it on at night time. I am writing this to ask if I could get a Council man out to talk to this gentleman about the time of his pool pump being on. Most people have a pool pumps going during the day.
Local Government

Noise disturbance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jemma

Jemma

June 29, 2024

Customer complaining about construction noise at 11 appel street coolangatta from 6am monday to saturday, seeking resolution from gold coast council.
Construction site making noise from 6am Monday to Saturday At 11 Appel Street Coolangatta
Local Government

Blind spot due to roadworks

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shane

Shane

June 26, 2024

Complaint about roadworks creating blind spot, causing collision. requesting review of design, use of private contractors, and improved safety measures.
Roadworks and changed traffic on Cotlew St southport The new roadworks on Cotlew St have created a blind spot for motorists turning right out of Coolibah St onto Cotlew St and when turning right from Cotlew St into Coolibah St. I have to use this intersection daily since council closed the Wardoo St and Cotlew St intersection to cars turning right from Wardoo St into Cotlew St. I witnessed a collision between a car and motorbike at the Cotlew/Coolibah intersection today that I believe was directly attributable to the blind spot that council has created . It is also disappointing that Council has taken so long to complete these works including the almost 3 months that work stopped over the Christmas break . I believe that council should have used private contractors to complete these works
Local Government

Parking and lawn maintenance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
John

John

June 10, 2024

Customer unhappy with gold coast council's slow response to car parked illegally and inconsistent lawn maintenance, considering giving up on making area presentable.
Hi Team, With the app just wondering how quickly do people act. I asked for council to come out and have alookat a car that has been out on yellow line for 5 day. Legally parked Also with the lawn problem.I have kept along fence line whipper sniped and waiting for contractors to come out and clean there areas In the last three Months they have mowed with out whipper snipping and a few weeks later whipper sniped and no mowing. Very disappointing. Many people walking passed to go to stadium. Once again I feel I'm wasting my time. I will give up trying to make area look presentable. Kind regards  John Hi Team, With the app just wondering how quickly do people act. I asked for council to come out and have alookat a car that has been out on yellow line for 5 day. Legally parked Also with the lawn problem.I have kept along fence line whipper sniped and waiting for contractors to come out and clean there areas In the last three Months they have mowed with out whipper snipping and a few weeks later whipper sniped and no mowing. Very disappointing. Many people walking passed to go to stadium. Once again I feel I'm wasting my time. I will give up trying to make area look presentable. Kind regards  John
Local Government

Driver didn't pick up glass

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Will

Will

June 5, 2024

Bin collected by gold coast council driver, who did not pick up broken glass, causing injury while cleaning up.
Bin was collected and driver didn't pick up the broken glass he created. Glass all-over Street! Cut hand cleaning up glass.
Local Government

Overgrown walkway

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Amanda

Amanda

June 2, 2024

Customer is complaining about overgrown nature strip and path in coomera, seeking action and apology from gold coast council.
I am disgusted at the walk way between 9 and 11 Bellagio Court in Coomera. The nature strip and path is over grown and since Christmas have had to walk on the road with my dogs. It let the neighbour down. I pay my taxes and expect a level of tidyness.
Local Government

Complaint about tent and motor home

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lynette

Lynette

April 11, 2024

Complaint about tent and motor home parked in public park and street for weeks
There is a tent parked in the Baden Powell Park in Sykes Court Southport along with a motor home in the same street complete with annexe table and chairs etc.I do not know if this is a council complaint or police. The motor home has been parked on the roadway and nature strip for many weeks and the tent has arrived today

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Local Government

Noise disturbance

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jemma
Noise disturbance

Jemma

June 29, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Local Government

Blind spot due to roadworks

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shane
Blind spot due to roadworks

Shane

June 26, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Local Government

Driver didn't pick up glass

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Will
Driver didn't pick up glass

Will

June 5, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Local Government

Complaint about tent and motor home

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Lynette
Complaint about tent and motor home

Lynette

April 11, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Gold Coast Council

The best way to resolve an issue with 

Gold Coast Council

Quick Solutions
Prepared by
Gold Coast Council
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a your council rates or a complaint about an interaction you’ve had with council, Ajust’s platform makes it easy to share your story and send your complaint.

Do you need to make a complaint to your local government? Ajust makes it easy, regardless of whether it's about garbage collection, parking, community facilities or something else. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.

How to complain to

Gold Coast Council

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the council in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or a garbage collection issue. Help the council understand how the issue impacted you.
02
Consider how you’d like the council to resolve your complaint
Take the time to explain the action you’d like the council to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the council quickly understand your issue and work towards a resolution.
04
Fair and Free
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Gold Coast Council
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Gold Coast Council
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
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Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

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