I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anon
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Lack of complaint filtering
Closed
19/7/2024
Sent
16/7/2024
Lack of complaint filtering
Anon
•
July 16, 2024
Open to harassment
Outcome Sought
Apology
Compensation
Other
Other
Personal information is requested
Closed
19/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Personal information is requested
Graeme
•
June 17, 2024
Concerned about privacy
Outcome Sought
Apology
Compensation
Other
Other
Issue
Closed
19/7/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Issue
Jackson
•
June 6, 2024
Outcome Sought
Apology
Compensation
Other
Other
Complaint
Closed
27/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Complaint
Jane
•
June 6, 2024
Outcome Sought
Apology
Compensation
Other
Other
Billing after cancellation
Unresolved
Sent
16/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Billing after cancellation
Jackson
•
April 16, 2024
Causing inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Other
Billing after cancellation
Closed
Sent
21/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Billing after cancellation
Jackson
•
March 21, 2024
Confusion, frustration, financial burden
Outcome Sought
Apology
Compensation
Other
Other
Billing after cancellation
Closed
23/5/2024
Sent
14/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Billing after cancellation
Jackson
•
March 14, 2024
Causing inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Other
Closed
22/3/2024
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Alex
•
March 11, 2024
Outcome Sought
Apology
Compensation
Other
Other
Issue not specified
Closed
Sent
30/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Issue not specified
Jackson
•
January 30, 2024
Outcome Sought
Apology
Compensation
Other
Other
Not being recorded as self-serve close
Closed
Sent
26/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Not being recorded as self-serve close
Jackson
•
January 26, 2024
Triggering an email
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Ajust
To Listen
Live Campaign
Do you manage complaints for
Ajust
?
Other
Lack of complaint filtering
Closed
19/7/2024
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anon
Anon
•
July 16, 2024
Customers are experiencing issues with complaints not being filtered, leading to potential harassment of customer service agents.
Your company doesn't spotcheck or filter any complaints.
This leaves customer service agents open for harassment and verbal assault.
For instance, this email is going to be raise as a complaint even though I have typed:
Fuck Cunt Shit Ass Poo
Please do better,
Thank you,
Dylan
Other
Personal information is requested
Closed
19/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Graeme
•
June 17, 2024
Customer concerned about information security and access to dashboard without username or password.
How have you protected my information for a complaint lodged; where is my Dashboard and is it secure as no username or password is reeded
Other
Issue
Closed
19/7/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
June 6, 2024
Complaint about project nearing end of semester.
We are nearing the end of the project as the university semester comes to an end. We are nearing the end of the project as the university semester comes to an end. We are nearing the end of the project as the university semester comes to an end.
Other
Complaint
Closed
27/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Jane
•
June 6, 2024
Customer requesting test outcome for complaint
Test from Rui
Other
Billing after cancellation
Unresolved
Sent
16/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
April 16, 2024
Customer seeks cancellation of partner's phone account, faced multiple issues with telstra, received unexpected bill, demands cancellation confirmation by post.
My partner is 82 and can no longer hear on his mobile phone. He asked me to cancel his phone for him. Early May I rang to cancel his account. They advice me to go to Telstra in Hobart to do this. I When I went to Hobart they told me to ring Telstra as they were just a service to sell phones.
I rang Telstra again after numerous holds and several disconnections I spoke to a man who said he could cancel for me. During this call he advised me Bob my partner would receive one last bill and that would be his final.
Bob paid the bill when it arrived mid June and never used his mobile again.
YESTERDAY he received another bill. When I rang Telstra this morning... After 90 mins and several disconnection they said they had no record of any cancellation. They then said they'd cancel as of today and I'd receive a final Bill in 2 weeks. I'll This is unacceptable. Bob will not pay the one he received yesterday or the one they are saying they will send. It is their problem not mine. When I complained their staff obviously where not doing their job correctly, they agreed but said I still had to pay. Bob is an aged pensioner. Send the cancellation confirmation to me by post. My address is 31 Ajust Street, August, NSW 2000
Other
Billing after cancellation
Closed
Sent
21/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
March 21, 2024
Customer seeks cancellation of partner's phone account, faced multiple issues with telstra, received unexpected bill, demands cancellation confirmation by post.
My partner is 82 and can no longer hear on his mobile phone. He asked me to cancel his phone for him. Early May I rang to cancel his account. They advice me to go to Telstra in Hobart to do this. I When I went to Hobart they told me to ring Telstra as they were just a service to sell phones.
I rang Telstra again after numerous holds and several disconnections I spoke to a man who said he could cancel for me. During this call he advised me Bob my partner would receive one last bill and that would be his final.
Bob paid the bill when it arrived mid June and never used his mobile again.
YESTERDAY he received another bill. When I rang Telstra this morning... After 90 mins and several disconnection they said they had no record of any cancellation. They then said they'd cancel as of today and I'd receive a final Bill in 2 weeks. I'll This is unacceptable. Bob will not pay the one he received yesterday or the one they are saying they will send. It is their problem not mine. When I complained their staff obviously where not doing their job correctly, they agreed but said I still had to pay. Bob is an aged pensioner. Send the cancellation confirmation to me by post. My address is 31 Ajust Street, August, NSW 2000
Other
Billing after cancellation
Closed
23/5/2024
Sent
14/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
March 14, 2024
Customer seeks cancellation of partner's phone account, faced multiple issues with telstra, refuses to pay additional bills, requests cancellation confirmation by post.
My partner is 82 and can no longer hear on his mobile phone. He asked me to cancel his phone for him. Early May I rang to cancel his account. They advice me to go to Telstra in Hobart to do this. I When I went to Hobart they told me to ring Telstra as they were just a service to sell phones.
I rang Telstra again after numerous holds and several disconnections I spoke to a man who said he could cancel for me. During this call he advised me Bob my partner would receive one last bill and that would be his final.
Bob paid the bill when it arrived mid June and never used his mobile again.
YESTERDAY he received another bill. When I rang Telstra this morning... After 90 mins and several disconnection they said they had no record of any cancellation. They then said they'd cancel as of today and I'd receive a final Bill in 2 weeks. I'll This is unacceptable. Bob will not pay the one he received yesterday or the one they are saying they will send. It is their problem not mine. When I complained their staff obviously where not doing their job correctly, they agreed but said I still had to pay. Bob is an aged pensioner. Send the cancellation confirmation to me by post. My address is 31 Ajust Street, August, NSW 2000
Other
Closed
22/3/2024
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Alex
•
March 11, 2024
Customer complaint about testing in production causing email issues.
Testing in prod to receive emails etc
Other
Issue not specified
Closed
Sent
30/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
January 30, 2024
Customer complaint about an issue.
Testing post-res automations
Other
Not being recorded as self-serve close
Closed
Sent
26/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
January 26, 2024
Issue with test close link not being recorded as self-serve close, triggering unnecessary email.
Test close link not being recorded as self-serve close which is a problem because it’s triggering an email!
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Lack of complaint filtering
Closed
19/7/2024
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anon
Lack of complaint filtering
Anon
•
July 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Personal information is requested
Closed
19/7/2024
Sent
17/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Graeme
Personal information is requested
Graeme
•
June 17, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Issue
Closed
19/7/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Issue
Jackson
•
June 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Complaint
Closed
27/6/2024
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Complaint
Jane
•
June 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Billing after cancellation
Closed
Sent
21/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Billing after cancellation
Jackson
•
March 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Billing after cancellation
Closed
23/5/2024
Sent
14/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Billing after cancellation
Jackson
•
March 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
22/3/2024
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Alex
•
March 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Issue not specified
Closed
Sent
30/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Issue not specified
Jackson
•
January 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Not being recorded as self-serve close
Closed
Sent
26/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Not being recorded as self-serve close
Jackson
•
January 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
24/1/2024
Sent
24/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Jackson
•
January 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Ajust
Quick Solutions
{Business} is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30%. AGL is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30%.
{Business} is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30%. AGL is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30%.
{Business} is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30%. AGL is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30%.
{Business} is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30%. AGL is one of Australia’s 3 largest electricity and gas retailers. The regulator reported almost 10,000 complaints made to AGL in 2021-22 and over 30%.
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Ajust
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Ajust
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Ajust
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Ajust
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Post
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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