I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Verified
Retinue Accounting
partners with Ajust
Retinue Accounting Complaints
The best way to resolve complaints with Retinue Accounting
Retinue Accounting offers accounting, bookkeeping and payroll support for small and medium businesses. Retinue Accounting partners with Ajust to provide a smooth experience for customers to resolve any issues that arise with their service.
Get heard by Retinue Accounting
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Have a complaint? Click below to resolve your issue with Retinue Accounting
Have a complaint? Click below to resolve your issue with Retinue Accounting
Ajust is putting pressuring on
Retinue Accounting
to listen to its customers and give them fair outcomes.
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Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
No contact for weeks
Closed
9/4/2024
Sent
22/2/2024
No contact for weeks
Jeffrey
•
February 22, 2024
Feeling ignored and frustrated
Outcome Sought
Apology
Compensation
Other
Poor service and contract release
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Poor service and contract release
Sharon
•
Increased difficulty managing accounts
Outcome Sought
Apology
Compensation
Other
Unauthorized payments
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Blayde
Unauthorized payments
Blayde
•
Frustration and financial loss
Outcome Sought
Apology
Compensation
Other
Poor communication and service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessica
Poor communication and service
Jessica
•
Significant stress and concern
Outcome Sought
Apology
Compensation
Other
Cancellation not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abdul Hadiy
Cancellation not processed
Abdul Hadiy
•
Concerned about being charged
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Retinue Accounting
To Listen
Live Campaign
Do you manage complaints for
Retinue Accounting
?
Other
No contact for weeks
Closed
9/4/2024
Sent
22/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Jeffrey
•
February 22, 2024
Customer seeking assistance from retinue accounting has not received a response in weeks.
Poor service and contract release
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sharon
Sharon
•
Customer seeks release from Retinue Accounting contract due to inadequate service, unaddressed issues, and lack of value for payments made.
Unauthorized payments
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Blayde
Blayde
•
Customer Blayde Juskevicius demands a full refund and cancellation of subscription due to repeated unauthorized payments.
Poor communication and service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessica
Jessica
•
Customer dissatisfied with service, requesting reimbursement and resolution for tax handling issues.
Cancellation not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Abdul Hadiy
Abdul Hadiy
•
Customer frustrated with subscription cancellation delay and requests confirmation and no charges.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Delays in being contacted
Closed
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Delays in being contacted
Jackson
•
February 29, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
No contact for weeks
Closed
9/4/2024
Sent
22/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
No contact for weeks
Jeffrey
•
February 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Retinue Accounting
Quick Solutions
Retinue Accounting believes that accounting support for small businesses should be:
- customer service focused, proactive and forward-looking
- available 24/7
- transparent about fees
Retinue Accounting welcomes feedback from its customers so it can keep delivering support that meets these objectives.
Retinue Accounting has a very small volume of complaints. Where issues do arise, it is committed to providing a fast resolution for its customers.
One issue that has come up for some customers is delays because Retinue Accounting is unable to access the information it needs to deliver accounting support.
In these situations, the best approach is for the customer to contact their service manager so that they can identify what information is missing and how it can be provided so Retinue Accounting can start work as soon as possible.
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Retinue Accounting
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
The easiest way to make and resolve a complaint with Retinue Accounting is to use Ajust. Retinue Accounting partners with Ajust, so customers that make a complaint through Ajust can expect a fast and fair response from Retinue Accounting.
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Retinue Accounting
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Retinue Accounting
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Retinue Accounting
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Retinue Accounting
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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