I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Faisal
Aramex Complaints
The fastest way to resolve your Aramex complaint
Aramex is a global logistics provider. According to their website, they strive to connect the world and enable their customers.
COMPLAINTS WE'VE TAKEN CARE OF
Parcel lost and delayed
Closed
11/2/2025
Sent
31/1/2025
Parcel lost and delayed
Faisal
•
January 31, 2025
Extreme frustration and disappointment
Outcome Sought
Apology
Compensation
Other
Delivery delay
Closed
31/1/2025
Sent
20/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Remilyn
Delivery delay
Remilyn
•
January 20, 2025
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Delayed package delivery
Closed
29/1/2025
Sent
18/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leonell
Delayed package delivery
Leonell
•
January 18, 2025
Significant inconvenience caused
Outcome Sought
Apology
Compensation
Other
Non-delivery of parcel
Closed
20/1/2025
Sent
15/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tim
Non-delivery of parcel
Tim
•
January 15, 2025
Significant inconvenience and disappointment
Outcome Sought
Apology
Compensation
Other
Unexpected extra charge
Closed
8/1/2025
Sent
8/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mohammed
Unexpected extra charge
Mohammed
•
January 8, 2025
Confusion and frustration
Outcome Sought
Apology
Compensation
Other
Repeated delivery delays
Closed
13/1/2025
Sent
21/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Repeated delivery delays
Shane
•
December 21, 2024
Significant inconvenience and disruption
Outcome Sought
Apology
Compensation
Other
Delivery driver issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Clarke
Delivery driver issues
Clarke
•
Frustration and helplessness
Outcome Sought
Apology
Compensation
Other
Items arrived broken
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nnana
Items arrived broken
Nnana
•
Significant inconvenience and financial loss
Outcome Sought
Apology
Compensation
Other
Delivery delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zakia
Delivery delay
Zakia
•
Significant inconvenience and stress
Outcome Sought
Apology
Compensation
Other
Delivery delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carina
Delivery delay
Carina
•
Significant inconvenience for occasion
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Aramex
WE SUGGEST
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.
How to complain to
Aramex
Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.
01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Aramex
We handle everything for you, results guaranteed.
How to contact
Aramex
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Aramex
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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