Australia Post

Complaints

Customer seeks compensation, apology, and improvements to australia post's tracking system due to frequent delivery issues.

Customer complaint regarding undelivered birthday card, seeking resolution and apology from australia post.

Customer seeks refund of $277.05 from australia post for unused money order due to covid-related circumstances. frustrated with long wait times and inability to access funds.

Customer did not receive parcel from australia post, despite photo evidence showing delivery to incorrect location while customer was away.

Customer complains about australia post delivering neighbors mail, requests proper delivery to correct address.

Customer complaint about australia post delivery man in lakemba nsw breaking bowel cancer home test kit, seeking apology.

Delayed medication delivery impacting health, seeking apology and urgent resolution from australia post.

Customer seeking update on tracked letter with important document from gb sent via australia post, son's driving license inside, stuck in melbourne.

I’m awaiting a parcel that arrived in a Brisbane facility 13th November, and has been travelling up and down the country, through multiple facilities, multiple times. I raised an enquiry 24th November to have the parcel intercepted. It was scanned in NSW again Monday 27th @ 11:41 but was returned and processed in Brisbane until Friday 1st Dec. Since then I have had an additional two changes to delivery dates, because it hasn’t turned up and as of today it has still NOT arrived. It’s been yet another week sitting in Brisbane, doing what, I’m not sure. I understand there’s been an issue with the labeling, but I would’ve expected that after being intercepted it would be a PRIORITY to deliver. Instead there’s been little to no updates and more than 3 weeks from initially arriving in Bris it’s still not even showing as “coming today.” It’s appalling to have to wait this long. I need the item, I’ve been waiting on it and if it doesn’t show I’m going to have to repurchase elsewhere which is going to be $$$ out of my pocket. The inconvenience and frustration is next level. Please see journey of parcel below and advise why there’s still not delivery. Thanks and regards, Dawn WQE266598101000935000 Received and ready for processing Mon 13 Nov, 7.38pm Received and ready for processing,on Mon 13 Nov, 7.38pm Current milestone: It's on its way Item processed at facility BRISBANE QLD • Mon 13 Nov, 8.08pm Item processed at facility,at BRISBANE QLD,on Mon 13 Nov, 8.08pm In transit to next facility in SYDNEY WEST NSW Mon 13 Nov, 8.11pm In transit to next facility in SYDNEY WEST NSW,on Mon 13 Nov, 8.11pm Transferred REDBANK QLD • Mon 13 Nov, 11.22pm Transferred,at REDBANK QLD,on Mon 13 Nov, 11.22pm Transferred REDBANK QLD • Tue 14 Nov, 12.18am Transferred,at REDBANK QLD,on Tue 14 Nov, 12.18am Arrived at facility CHULLORA NSW • Tue 14 Nov, 2.38pm Arrived at facility,at CHULLORA NSW,on Tue 14 Nov, 2.38pm Transferred CHULLORA NSW • Tue 14 Nov, 5.48pm Transferred,at CHULLORA NSW,on Tue 14 Nov, 5.48pm Item processed at facility SYDNEY WEST NSW • Tue 14 Nov, 8.59pm Item processed at facility,at SYDNEY WEST NSW,on Tue 14 Nov, 8.59pm In transit to next facility in VILLAWOOD NSW Tue 14 Nov, 9.27pm In transit to next facility in VILLAWOOD NSW,on Tue 14 Nov, 9.27pm Transferred GRANVILLE NSW • Wed 15 Nov, 12.23am Transferred,at GRANVILLE NSW,on Wed 15 Nov, 12.23am Arrived at facility STRATHFIELD NSW • Wed 15 Nov, 12.39am Arrived at facility,at STRATHFIELD NSW,on Wed 15 Nov, 12.39am Transferred STRATHFIELD NSW • Wed 15 Nov, 2.22am Transferred,at STRATHFIELD NSW,on Wed 15 Nov, 2.22am Arrived at facility VILLAWOOD NSW • Wed 15 Nov, 3.00am Arrived at facility,at VILLAWOOD NSW,on Wed 15 Nov, 3.00am Transferred VILLAWOOD NSW • Wed 15 Nov, 3.05am Transferred,at VILLAWOOD NSW,on Wed 15 Nov, 3.05am Incorrectly sorted and forwarded to correct location VILLAWOOD NSW • Wed 15 Nov, 12.42pm Incorrectly sorted and forwarded to correct location,at VILLAWOOD NSW,on Wed 15 Nov, 12.42pm Item processed at facility SYDNEY WEST NSW • Wed 15 Nov, 8.09pm Item processed at facility,at SYDNEY WEST NSW,on Wed 15 Nov, 8.09pm In transit to next facility in BRISBANE QLD Wed 15 Nov, 8.30pm In transit to next facility in BRISBANE QLD,on Wed 15 Nov, 8.30pm Transferred GRANVILLE NSW • Thu 16 Nov, 2.48am Transferred,at GRANVILLE NSW,on Thu 16 Nov, 2.48am Item processed at facility BRISBANE QLD • Fri 17 Nov, 1.02am Item processed at facility,at BRISBANE QLD,on Fri 17 Nov, 1.02am In transit to next facility in SYDNEY WEST NSW Fri 17 Nov, 1.50am In transit to next facility in SYDNEY WEST NSW,on Fri 17 Nov, 1.50am Transferred CHULLORA NSW • Fri 17 Nov, 9.45pm Transferred,at CHULLORA NSW,on Fri 17 Nov, 9.45pm Arrived at facility GRANVILLE NSW • Fri 17 Nov, 10.14pm Arrived at facility,at GRANVILLE NSW,on Fri 17 Nov, 10.14pm Item processed at facility SYDNEY WEST NSW • Fri 17 Nov, 10.51pm Item processed at facility,at SYDNEY WEST NSW,on Fri 17 Nov, 10.51pm In transit to next facility in VILLAWOOD NSW Sat 18 Nov, 12.17am In transit to next facility in VILLAWOOD NSW,on Sat 18 Nov, 12.17am Incorrectly sorted and forwarded to correct location VILLAWOOD NSW • Mon 20 Nov, 11.08am Incorrectly sorted and forwarded to correct location,at VILLAWOOD NSW,on Mon 20 Nov, 11.08am Item processed at facility SYDNEY WEST NSW • Mon 20 Nov, 9.05pm Item processed at facility,at SYDNEY WEST NSW,on Mon 20 Nov, 9.05pm In transit to next facility in BRISBANE QLD Mon 20 Nov, 9.12pm In transit to next facility in BRISBANE QLD,on Mon 20 Nov, 9.12pm Item processed at facility BRISBANE QLD • Thu 23 Nov, 12.55am Item processed at facility,at BRISBANE QLD,on Thu 23 Nov, 12.55am In transit to next facility in SYDNEY WEST NSW Thu 23 Nov, 5.51am In transit to next facility in SYDNEY WEST NSW,on Thu 23 Nov, 5.51am Transferred REDBANK QLD • Thu 23 Nov, 7.09am Transferred,at REDBANK QLD,on Thu 23 Nov, 7.09am Item processed at facility SYDNEY WEST NSW • Thu 23 Nov, 11.15pm Item processed at facility,at SYDNEY WEST NSW,on Thu 23 Nov, 11.15pm In transit to next facility in VILLAWOOD NSW Thu 23 Nov, 11.41pm In transit to next facility in VILLAWOOD NSW,on Thu 23 Nov, 11.41pm Transferred GRANVILLE NSW • Fri 24 Nov, 12.21am Transferred,at GRANVILLE NSW,on Fri 24 Nov, 12.21am Arrived at facility GRANVILLE NSW • Fri 24 Nov, 12.47am Arrived at facility,at GRANVILLE NSW,on Fri 24 Nov, 12.47am Arrived at facility VILLAWOOD NSW • Fri 24 Nov, 2.46am Arrived at facility,at VILLAWOOD NSW,on Fri 24 Nov, 2.46am Incorrectly sorted and forwarded to correct location VILLAWOOD NSW • Fri 24 Nov, 11.28am Incorrectly sorted and forwarded to correct location,at VILLAWOOD NSW,on Fri 24 Nov, 11.28am Customer enquiry lodged Fri 24 Nov, 2.13pm Customer enquiry lodged,on Fri 24 Nov, 2.13pm Item processed at facility SYDNEY WEST NSW • Mon 27 Nov, 11.17am Item processed at facility,at SYDNEY WEST NSW,on Mon 27 Nov, 11.17am In transit to next facility in SYDNEY WEST NSW Mon 27 Nov, 11.41pm In transit to next facility in SYDNEY WEST NSW,on Mon 27 Nov, 11.41pm Item processed at facility BRISBANE QLD • Fri 1 Dec, 2.28pm Item processed at facility,at BRISBANE QLD,on Fri 1 Dec, 2.28pm In transit to next facility in BRISBANE QLD Fri 1 Dec, 6.45pm In transit to next facility in BRISBANE QLD,on Fri 1 Dec, 6.45pm Item processed at facility BRISBANE QLD • Tue 5 Dec, 6.34am Item processed at facility,at BRISBANE QLD,on Tue 5 Dec, 6.34am In transit to next facility in BRISBANE QLD Tue 5 Dec, 7.08pm In transit to next facility in BRISBANE QLD,on Tue 5 Dec, 7.08pm Future milestone: It's coming today Future milestone: Delivered EXPECTED ARRIVAL Wed 6 – Thu 7 Dec

Delivery of parcel left in garden