I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lyn
Verified
Australia Post
partners with Ajust
Australia Post Complaints
The best way to resolve complaints with Australia Post
Australia Post is a national postal service provider in Australia. It offers a range of services including mail delivery, parcel delivery, and retail services. Some common complaints about Australia Post include delays in delivery, lost or damaged items, and difficulties in tracking packages.
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Have a complaint? Click below to resolve your issue with Australia Post
Have a complaint? Click below to resolve your issue with Australia Post
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Australia Post
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Logistics
Failed delivery, inconvenience
Unresolved
Sent
13/6/2024
Failed delivery, inconvenience
Lyn
•
June 13, 2024
Had to take taxi, very annoying
Outcome Sought
Apology
Compensation
Other
Logistics
Receipt not issued
Closed
4/7/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Receipt not issued
Bernard
•
June 13, 2024
Treated rudely by operator
Outcome Sought
Apology
Compensation
Other
Logistics
Delivery delay
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Delivery delay
Michelle
•
June 12, 2024
Possible punitive actions from nab
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Unresolved
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Delayed delivery
John
•
June 9, 2024
Customer has not received parcel on time
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lucy
Delayed delivery
Lucy
•
June 8, 2024
Not received on time
Outcome Sought
Apology
Compensation
Other
Logistics
Closure time and accessibility
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Closure time and accessibility
Sandra
•
June 6, 2024
Difficulty in entry
Outcome Sought
Apology
Compensation
Other
Logistics
Delayed delivery
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Delayed delivery
James
•
June 6, 2024
Medicine delayed, affecting sleep
Outcome Sought
Apology
Compensation
Other
Logistics
Mail pickup authorization issue
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Mail pickup authorization issue
Maria
•
June 5, 2024
Inconvenience, time wasted
Outcome Sought
Apology
Compensation
Other
Logistics
Scammed
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Scammed
David
•
June 4, 2024
Lost $16,000
Outcome Sought
Apology
Compensation
Other
Logistics
Undelivered birthday cards
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Undelivered birthday cards
Pamela
•
May 29, 2024
Recipients did not receive gifts
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Australia Post
To Listen
Live Campaign
Do you manage complaints for
Australia Post
?
Logistics
Failed delivery, inconvenience
Unresolved
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lyn
Lyn
•
June 13, 2024
Customer frustrated with australia post for not delivering to correct location, causing inconvenience. threatening to take complaint further and stop using their services.
Logistics
Receipt not issued
Closed
4/7/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Bernard
•
June 13, 2024
Customer seeking receipt re-issue and apology from australia post, unhappy with rude treatment from operator.
Logistics
Delivery delay
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
June 12, 2024
Customer complains about delayed express post delivery from bungendore to canberra, seeking apology and explanation from australia post.
Logistics
Delayed delivery
Unresolved
Sent
9/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
June 9, 2024
Customer upset with australia post for delayed delivery of item posted via express post within melbourne, seeking apology and faster resolution.
Logistics
Delayed delivery
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lucy
Lucy
•
June 8, 2024
Customer's parcel was delayed by australia post, seeking resolution and apology. no response to online complaint, directed to contact local post office.
Logistics
Closure time and accessibility
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Sandra
•
June 6, 2024
Complaints about rural post office closing early, inaccessible ramp, lack of parcel notices, delayed medical parcel, seeking apology from australia post.
Logistics
Delayed delivery
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
June 6, 2024
Customer's express post medicine is delayed, while non-express item arrived on time. seeking apology, resolution, and clarity from australia post.
Logistics
Mail pickup authorization issue
Unresolved
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria
Maria
•
June 5, 2024
Customer complaint about lost mail pickup form at fremantle post office, requesting apology and better staff training for handling mail.
Logistics
Scammed
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
June 4, 2024
Customer seeks full refund from australia post after mother was scammed $16,000 purchasing apple gift cards, believes australia post should have preventative measures in place.
Logistics
Undelivered birthday cards
Unresolved
Sent
29/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Pamela
•
May 29, 2024
Multiple birthday cards with money and gift cards not received by intended recipients after being posted in 4818 postal area.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Logistics
Receipt not issued
Closed
4/7/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bernard
Receipt not issued
Bernard
•
June 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Delayed delivery
Closed
20/6/2024
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lucy
Delayed delivery
Lucy
•
June 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Delivery location
Closed
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Delivery location
Rachel
•
May 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Incorrect delivery
Closed
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gary
Incorrect delivery
Gary
•
April 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Delivery delay
Closed
7/12/2023
Sent
7/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dawn
Delivery delay
Dawn
•
December 7, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Delivery left in garden
Closed
3/12/2023
Sent
30/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ROBERT
Delivery left in garden
ROBERT
•
November 30, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Parcel not received
Closed
27/11/2023
Sent
27/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Parcel not received
Paul
•
November 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Package not delivered
Closed
17/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Package not delivered
Nicholas
•
November 16, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Late delivery
Closed
16/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Late delivery
Paul
•
November 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Logistics
Closed
20/12/2023
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rob
Rob
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Australia Post
Quick Solutions
WE SUGGEST
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.
How to complain to
Australia Post
Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.
01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Australia Post
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Australia Post
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Australia Post
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Australia Post
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Australia Post
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