I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Verified
DHL
partners with Ajust
DHL Complaints
The best way to resolve complaints with DHL
DHL was founded in 1969 and is one of the world’s leading logistics companies. They employ 600,000 people in over 220 countries and territories and are focused on supporting customers with all their shipping needs.
Get heard by DHL
Live
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Have a complaint? Click below to resolve your issue with DHL
Have a complaint? Click below to resolve your issue with DHL
Ajust is putting pressuring on
DHL
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Damaged items due to packaging
Unresolved
Sent
Damaged items due to packaging
Jason
•
Frustration and delay in refund
Outcome Sought
Apology
Compensation
Other
Damaged items during transit
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Damaged items during transit
Jason
•
Highly stressful and frustrating experience
Outcome Sought
Apology
Compensation
Other
Improper delivery of passport
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Improper delivery of passport
Peter
•
Significant distress and security concerns
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
DHL
To Listen
Live Campaign
Do you manage complaints for
DHL
?
Damaged items due to packaging
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Jason
•
Customer seeks $232.74 refund and apology from DHL due to damaged items and poor communication regarding billing adjustments.
Damaged items during transit
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jason
Jason
•
Customer seeks $425.18 refund and apology from DHL for damaged items and poor communication regarding claim.
Improper delivery of passport
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
Customer complains about improper delivery of a passport, requesting investigation and preventive measures.
The best way to resolve an issue with
DHL
Quick Solutions
WE SUGGEST
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.
How to complain to
DHL
Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.
01
Describe the issue and how it affected you
Explain what went wrong, whether it's a delayed delivery or an error in tracking a shipment. Help the courier by explaining why this issue has affected you.
02
Consider how you’d like the courier to resolve your complaint
Clearly outline the action you expect the courier to take to rectify the issue, whether it involves following up on the delivery or correct tracking details.
03
Gather any materials that support your complaint
Share any documents that might support your complaint, such as tracking confirmation or a copy of a previous conversation with the courier to help with a quicker resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
DHL
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
DHL
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
DHL
Post
Details missing. Help fill in the gaps.
In person
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Complaint Policy
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Common issues related to
DHL
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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DHL
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