StarTrack Complaints
The best way to resolve complaints with StarTrack
StarTrack is a courier and freight delivery service in Australia that offers a range of logistics solutions for businesses and individuals. Established in 1974, it is a subsidiary of Australia Post and provides domestic and international shipping services, as well as warehousing and distribution solutions.
Get heard by StarTrack
![StarTrack](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Have a complaint? Click below to resolve your issue with StarTrack
Have a complaint? Click below to resolve your issue with StarTrack
COMPLAINTS SENT THROUGH AJUST
Failed delivery attempt
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Sean
•
May 15, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Outcome Sought
Apology
Compensation
Other
Unadjusted credit for 6 months
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Kejal
•
May 7, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Outcome Sought
Apology
Compensation
Other
Delivery not made
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Marcos
•
April 2, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Outcome Sought
Apology
Compensation
Other
Delivery not attempted
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Amelia
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Outcome Sought
Apology
Compensation
Other
No notification received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Stephen
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
StarTrack
To Listen
Failed delivery attempt
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Sean
•
May 15, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Unadjusted credit for 6 months
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Kejal
•
May 7, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Delivery not made
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Marcos
•
April 2, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Delivery not attempted
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Amelia
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
No notification received
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Stephen
•
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
COMPLAINTS RESOLVED THROUGH AJUST
Unadjusted credit for 6 months
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Kejal
•
May 7, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
Delivery not made
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Marcos
•
April 2, 2024
![](https://cdn.prod.website-files.com/63529a078779c0c455a24ded/650beaa75cf8f828f26f9b27_sQrVQQHM-_emyJR7ydAigAlqACeARBK05GjjAcwsQbQ.png)
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
StarTrack
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending a gift to your relatives interstate. When things don’t go to plan, Ajust’s platform guides you through the process to ensure that the right information goes to the right place so that you can get heard.
Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.
How to complain to
StarTrack
Ajust helps hundreds of people resolve issues each month. Ajust’s intuitive platform helps you create a complaint that the courier understands so that they can act swiftly to resolve your issue. Here are steps to consider to give you the best chance of a fast and fair outcome.
Common issues related to
StarTrack
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
![How Ajust works, user shares their story](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/65c1c4855b06db95ba2e29ca_How%20it%20Works%201b.webp)
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
![Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c589df8daa6dbb71f55_submit-your-complaint.png)
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
![The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/64266c59746daee78e1919a7_get-your-resolution.webp)
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
![Ajust as on the phone](https://cdn.prod.website-files.com/634fb1234ba948f0ddb6aae2/658449a9c4b6b66394582408_ajust-phone-mockup-65844997908c8.webp)