Kia

Complaints

Have 2017 kia cerato 60500 klms. Audio system RS under warranty. That was 3 months ago. I rang Maitland kia and was told in a very unprofessional way it's no good ringing because it could take 3,6 even 12 months Kia cannot track it. No reverse camera. Rear sensors or audio. Surely kia can advise how long it would takr

I have a month ago, purchased a brand new Kia Cerato Hatchback from Kia Morley, Western Australia. After spending $30,000 plus on a brand new car, I expect it to have a vehicle workshop manual accompanying it. I was told that I will have to download an app to get information on the features of my new car and for troubleshooting any issues I have with it. This is not good enough. One would expect that after paying $30 odd thousand dollars for the vehicle, I could at least expect a booklet (manual) with it. I am 75 with years old and am not au fait with the app system of access and though I have tried several times, can't get it on to my phone. Besides I don't see why I must open an app on my phone to read any information that should be printed out so people can read and thoroughly understand the instructions for features and problems that occur with the vehicle. After several attempts, I have had it downloaded onto a thumb drive as it is 648 pages long, - ridiculous - to have it printed out so that I can have a hard copy and it will cost me an arm and a leg to have it printed I'd like to have a hard copy as I would like to read and thoroughly understand the workings of my new vehicle and the dos and don'ts of it. I am writing to you to please ask if you would be able to send me a workshop manual so that I can have a hard copy. I think the cost I have already paid for the car, should far outweigh the cost to the Kia company to supply a workshop manual to those of us (pensioners and elderly) who do not have the expertise required for the apps. I would appreciate your consideration be given to me by supplying the manual. Thanking you.

2023 Kia Seltos ...bought from Von Bibra, Robina...I need a new steering wheel barrel. Told 3 weeks ago it was on the way.... Not happy with communication

Since owning my Carnival I have had the following issues: Broken Air-conditioning Broken Fan-belt - off road 6 weeks Broken Hand-brake twice Engine over-heating - leak from hose - was told dangerous to drive so off road Getting locked out of car - dog inside pushed button - had to get fire-engine The engine warning light is permanently on Dead battery - broke down side of road I use the car for work and have lost money whilst car is being repaired. I have heightened stress and anxiety I would like the car to be replaced.

Our ev6 car wouldn't charge. It's been at the dealership for almost 2months. We have been without a car that long and still no satisfaction. It's under warranty so can't the company just replace it for a new car .

Paint cracked on left mirror. 26/04 i brought the car to Kia dealer shop in Alexandria Person did assessment and advised that he will contact us in a week or 10 days to advise what can be done The car is still under warranty Year 2020. Yesterday i called Kia dealer and he said that he will check what can be done It's has been 3 weeks since our first visit and we can't get any answers. He promised to call but of course he did not I called KIA customer complaints department and they accepted my complaint and said they will send it to service manager in KIA Alexandria. Waiting and nothing happened Good car awful service

The the park break switch on my Kia Optima 2016 has broken. After doing some research apparently this is a well-known fact. If this is the case there should have been a recall and the switches replaced. My car is currently out of warranty 12 months now and a new replacement switch is quite expensive. PS this is my third Kia .I really love my Kia and will continue support them if they are fair in resolving this complaint

Long waiting time to see my car.

My car is two years old and under warranty. It was not able to be driven on the weekend. Kia care came and took it to a service centre and now telling me I won’t get it back until end june. I need this expediated and a service vehicle as I am without a car

Jaxx tyre service replaced 5 tyres for me but couldn't do a wheel alignment because my 2 lower control arms needed replacing on my 2020 Kia Sportage they suggested calling Cardiff kia so I did was told they aren't covered under warranty, so I asked how much for Kia to do it and they come back with a quote of $2000 so I saw my local mechanic and they done it and wheel alignment for$700. When I went to get my car serviced on 3/05/2024 Logan at Cardiff kia informs me this would of been covered by warranty he discussed this with the manager Kalee Berry and she practically called me a liar saying they would of asked me to bring the car in for inspection and that because I had the job done there was nothing they could do about it so I'm down $700 for their incompetents! The y even tried to charge me $720 for Major service of which I had been told over the phone it would be $614! Kalee Berry was rude and extremely arrogant! I expect some form of compensation! For my loss! And a reprimand of Kalee Berry! My car is DEB922 phone 0413397686