Mazda

Complaints

On the 8th July car was checked by Rockhampton Mazda why the power steering light is coming on intermittently and whey I am losing power steering. After a diagnostic check and wheel alignment, fault was supposedly cleared. Mechanic road tested and said it was ok. However yesterday on approaching a roundabout, the power steering light again came on and I lost power steering for a few seconds. Hydraulic oil in the power steering was replaced recently. Ibought the car brand new in 2013 and never had this problem until a month ago. Please help as I am a pensioner and need my car.

I purchased mazda cx5 G20 2L from mazda dealer, and the price was $39000 after couple of weeks the price for the car dropped to $37900 i feel like i got ripped off, and this makes me sick of the car.

My Mazda 2022 BT50 has uneven tyre wear on front tyres (they are bald on the inside of the tyre, but fine on the outside). I've read plenty of articles where this has been documented as a fault with the BT 50 bump steering (https://www.carexpert.com.au/car-news/mazda-bt-50-owners-offered-bump-steer-fix). I initially contacted Mazda 11/06/24 and on 21/06/24 I took my car to the dealer where I bought it from (Ron Doyle Eden). I was told that because I did not have my car serviced by them that I probably would not be successful with gaining assistance with new tyres. Ron Doyle rang me back today (27/06/24) to say that Mazda definitely won't be assisting me as it is normal wear. Extremely unhappy customer. I did try to submit a complaint through the Mazda website, but the page crashes every time I click on submit.

Regarding Mazda BT50 YCI73N I have previously complained to Mazda about two issues with my BT50 not repaired under warranty despite repeatedly raising them with my Mazda dealer Service Manager. Please refer to previous complaint to which I was advised to take the car to my local dealer. The Issues:- * Holding on to gears not changing down on hills not changing up after climbing hills an d not kicking down when needed. This is more prevalent when in sports mode while towing. * Headlights turning themselves on when the vehicle is unattended, In 2023 The vehicle failed two batteries with no explanation. I have since found on two occasions this year the vehicle had turned the lights on while unattended. I have had the vehicle back to the dealer as suggested by Mazda, and again told that no fault had been found. With no action taken to resolve the problem. In the case of the transmission since last writing to Mazda I have had two trip away, one towing a car trailer and the other towing a caravan, Times the holding gear problem very prevalent and annoying as far as driveability goes, having to manually shift gears. On both trips it became very obvious that the problem is temperature sensitive. Below 17 degrees the vehicle drives as it should. Above 22 degrees is where it holds gears. the temperature between is a grey area where it goes from one to the other. On the trip with the caravan to Rylstone slowly negotiating one of the mountain passes in second gear as i entered a turn to the left with a rise it held gear an did not change down nearly stalling, necessitating changing down manually. at this point it became dangerous. As I have said before I am a licenced mechanic of 48 years with TAFE qualifications in Automatic Transmissions and Auto Electrical, so I do have a pretty good idea what I am talking about. To resolve this Mazda needs to be proactive and replace the transmission computer, this being the obvious cause. it was suggested that I give the dealer the ute with the caravan on it for testing, not going to happen. The headlight problem again Mazda needs to be proactive and replace the Body Control Module. No amount of sitting in the car turning the headlights on, as been happening, will or taking it to an auto electrician will find the problem. It is so infrequent that I have only found it doing it twice in the last six months, fortunately otherwise there may have been more battery failures. the two batteries last year failed while was overseas, returning to find them dead flat. the second a nearly new quality Century battery. Without Mazda trying to replace these two computers I am stuck with the problems. I chose a BT50 expecting better,

Purchased Mazda 3 sedan last year 2023 From the time we drove away from the Dealership in Southport we have continued to have issues with the “I Stop”. It continues to fail not work. We have been back to Mazda Dealership at least 3 times each time they report nothing wrong but the mechanic has done a “Re Set” Drive away working again Now 2 days ago the “I Stop “ has ceased to work again this is at least the fourth time so yes we are heading back to Mazda Dealership Southport to once again report this issue In the past we we told to contact the “ PRINCIPLE” at the Mazda Dealership but was only allowed to speak with Manager who says well it’s working again so we are unable to find any problem. So let’s see the outcome this time

I am entitled to a refund of $1300 for pre-ordered paint protection of the new Mazda CX30 collected on 8/5/21! from Tweed Coast Mazda. Upon my 1,000 km service I was informed the Mazda dealership was to become a Nissan dealership. After washing and drying my car in Oct 21 I noticed remaining marks all over the car. With overcast weather I was not able to get clear photos (cloud reflection). Nov 21 I forwarded clear photos of the marks all over the vehicle to Tweed Mazda (different Dealership). I had only used the recommended car shampoo and not gone through a mechanical car wash The paint protection has either failed, or most likely, not been applied, as assessed by Tweed Mazda Detailer and Sales Representative on 31/10/23. DEc 21 Craig (who has a fulltime job) and works from home doing Motorone paint protection on the weekends, assessed the vehicle as water-marked through no fault of my own, and only way of removing watermarks were a cut and polish of my new car. He agreed to forward his findings in an email to me, which I never received. My phone calls to Carig also remained unanswered. After some research I learned: 1. Red Soul Paint is 50-60 microns thin (class action in USA) and I wanted to avoid thinning the paint further. 2. Motorone Paint Protection has been demonstrated to not perform as advertised. (Numerous poor reviews online). 3. Swirls in paint are a possible outcome if cut and polish undertaken. 4. I purchased a new car, not one that required a cut & polish. Motorone. Initially I requested an exchange vehicle and agreed to sign a Confidentiality Agreement as I had paid for a new Mazda, not one that was marked all over. Legal Aid has confirmed my Contract is with Mazda Australia Pty Ltd. My ‘Mazda Maintenance And Warranty’ booklet states under section: 2. WHO GIVES THIS WARRANTY Mazda Australia Pty Ltd 211A Wellington Road MULGRAVE VIC 3170 Telephone: 1800 034 411 Email: customersupport@mazda.com.au The matter was escalated to: Tweed Mazda; Mazda Head office in Mulgrave; the former Tweed Coast Mazda Manager, managing another new car dealership in the same location; Motorone, offered a cut & polish and (stated it could be how I wash my car, just like other owners have done!). I have made countless phone calls, and emails to several persons to receive a refund without resolution. Office of Fair Trading stated they could make a judgement on the case, though have no power to ensure Mazda honor a refund. Despite the watermarks impacting the value of my vehicle, I am just applying for a refund for the failed or non applied paint protection. On 8 May on arrival to collect my new car I was told "sorry the window tint hasn't been applied, You'll need to come back at a later date to have that done" (which I did). I collected the vehicle and brough the car back for tinting a few weeks later. It appears the paint protection may not have been completed before collection of the vehicle either. Yesterday I made another trip to the Nissan dealership and asked to see the paint protection documentation having been told by phone it was ordered "around the 8 of May". I have had paint protection on a new Honda in the past and it performed beautifully. It would be preferable to receive a refund via your organization to avoid the numerous other parties involved bearing significant staff costs in the event the matter will proceed to Court. 3/5/21 A sentence pre collection from Vivianne Nicholl at Mazda "A friendly reminder that OUR Paint Protection is $1300 inc GST and stamp duty; while the Paint and Interior Protection Package is just $1700 inc GST and SD. It is reasonable the car was replaced with a replacement vehicle, rather than try to force me to cut and polish and new car and have it paint protected with what is evidently a failed product or non applied product. Legal Aid confirmed my Contract and warranty is with Mazda Australia Pty Ltd and not Motorone.

Initial complaint vi the finance@mazdafinance.com James and Marianne Rogan 98 The Avenue, Ocean Grove, Victoria, 3226. Mr Vinesh Bhindi, Good morning. My name is Craig Rogan. I am the son of James and Marianne Rogan and write this letter on their behalf. The matter I am bringing to your attention is minor in general terms but certainly a significant issue for my parents. The tailgate on their Mazda 2020 CX 5 fails to opens intermittently. Both parents are in their 80’s and this feature was a desirable ‘must have’ in the initial purchase. This issue has been raised with Geelong Mazda on a number of occasions. It should be acknowledged that the Mazda team have investigated the issue on a number of times, to the extent of providing my parents with a loan vehicle whilst they investigated the problem. The last investigative works being the week commencing 8 January whilst their car was in for servicing. The problem has not been rectified. Advice given to my father on the return of the vehicle being, ‘that the only consistent way to remotely access the tailgate was whilst the vehicle is running.’ My parents purchased the top of the range CX5 as an upgrade to their previous CX5. They love their current car and advocate with their friends about the joys and confidence in Mazda ownership. They are not asking for anything, other than the rectification of the faulty tailgate opening mechanism. Can I reiterate, this is not a complaint about the staff. The vehicle in question being Victorian registered vehicle 1ST 8IC. I am hoping you may be able to assist my parents with this. They feel a little helpless in progressing this matter. Kind regards, Craig Rogan

I own a Mazda 2 Purchased new from the Paradise Motors the registration is S525BZA. over the last 4 years the radio on DAB drops in an out all the time, the car is only used locally, we have taken the car back to Paradise motors several times for software updates, but it makes no difference, i also own a CX5 and do not have the problem. Software updates to me is like saying you're going to do something but do nothing, I owned a ford focus once and was continually told it needed software updates to fix its gearbox , which was found to be false we were refunded our purchase price in the end, I cannot waste any more time taking the car back for software updates , to me there's a breakdown between the ariel and the radio and the whole radio system needs replacing , I will await your response if i do not receive a reply within in 5 days i will have no option but to take it further,

Mazda 2012 cx5 rego LND694 has done only 135,000kms and needs a new engine<br />I am 76 years old and bought the car to tow the caravan for our retirement pleasure<br />We now have no transport<br />Will you help cover the cost of $14,500 to repair<br />Chris donovan