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13cabs
partners with Ajust

13cabs
Complaints

The best way to resolve complaints with
13cabs

13cabs is a popular Australian taxi service that operates in various cities across the country. With a large fleet of vehicles and a user-friendly mobile app, customers can easily book a cab for their transportation needs. However, some customers have expressed concerns about the availability of cabs during peak hours and the occasional delays in pick-up times. Nonetheless, 13cabs continues to be a reliable option for many commuters.

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13cabs

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13cabs

Have a complaint? Click below to resolve your issue with
13cabs

Ajust is putting pressuring on
13cabs
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Refusal to take guide dog

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Refusal to take guide dog

Michael

July 12, 2024

Inconvenience and discrimination

Outcome Sought

Apology

Compensation

Other

No show by driver

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Victoria
No show by driver

Victoria

July 11, 2024

Inconvenience for elderly parents

Outcome Sought

Apology

Compensation

Other

General

Change drop off location

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Casey
Change drop off location

Casey

July 9, 2024

Felt intimidated

Outcome Sought

Apology

Compensation

Other

General

Late driver, lazy behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leah
Late driver, lazy behavior

Leah

July 3, 2024

Caused inconvenience

Outcome Sought

Apology

Compensation

Other

General

Overcharged fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan
Overcharged fare

Allan

November 20, 2023

Customer paid more than expected

Outcome Sought

Apology

Compensation

Other

General

Fare selection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Samantha
Fare selection

Samantha

Unable to get home

Outcome Sought

Apology

Compensation

Other

Driver conduct

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael
Driver conduct

Michael

Endangered safety of customer

Outcome Sought

Apology

Compensation

Other

Overcharged for fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mia
Overcharged for fare

Mia

Lost $70

Outcome Sought

Apology

Compensation

Other

Driver harassment incident

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Catherine
Driver harassment incident

Catherine

Customer feels unsafe and fearful

Outcome Sought

Apology

Compensation

Other

Email address not provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette
Email address not provided

Annette

Unable to contact customer care

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

13cabs

To Listen

Live Campaign
Do you manage complaints for
13cabs
?

Refusal to take guide dog

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael

Michael

July 12, 2024

Driver refused to take guide dog, seeking fine for driver to ensure future compliance.

No show by driver

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Victoria

Victoria

July 11, 2024

Customer complaint seeking refund for taxi fare due to driver not showing up, requesting driver to call customer before collecting fare.
General

Change drop off location

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Casey

Casey

July 9, 2024

Driver took long route, refused to change destination, was rude and aggressive. seeking $15 compensation and apology from 13cabs.
General

Late driver, lazy behavior

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Leah

Leah

July 3, 2024

Late driver refused to use gps, seeking apology from 13cabs.
General

Overcharged fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan

Allan

November 20, 2023

Customer complained about being overcharged by a 13cabs driver who refused to adjust the fare.
General

Fare selection

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Samantha

Samantha

Customer frustrated with inconsistent fare selection, requesting resolution and apology.

Driver conduct

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Michael

Michael

Unsafe driving behavior by 13cabs driver, seeking police complaint, no apology requested.

Overcharged for fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mia

Mia

Seeking refund of $70 for double charging on card and taking cash, want money back in bank account.

Driver harassment incident

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Catherine

Catherine

Customer fears for safety after another taxi driver confronts their driver, demands booking details, and expresses concern for both drivers.

Email address not provided

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Annette

Annette

Customer seeks email address for 13cabs to address an issue after being directed by customer care.

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
General

Overcharged fare

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan
Overcharged fare

Allan

November 20, 2023

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Resolved < 48 hrs

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Resolved < 1week

Resolved

how to raise a complaint with

13cabs

The best way to resolve an issue with 

13cabs

Quick Solutions
Prepared by
13cabs
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

13cabs

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
13cabs
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
13cabs
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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