I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Verified
13cabs
partners with Ajust
13cabs Complaints
The best way to resolve complaints with 13cabs
13cabs is a popular Australian taxi service that operates in various cities across the country. With a large fleet of vehicles and a user-friendly mobile app, customers can easily book a cab for their transportation needs. However, some customers have expressed concerns about the availability of cabs during peak hours and the occasional delays in pick-up times. Nonetheless, 13cabs continues to be a reliable option for many commuters.
Get heard by 13cabs
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Have a complaint? Click below to resolve your issue with 13cabs
Have a complaint? Click below to resolve your issue with 13cabs
Ajust is putting pressuring on
13cabs
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Refusal to take guide dog
Unresolved
Sent
12/7/2024
Refusal to take guide dog
Michael
•
July 12, 2024
Inconvenience and discrimination
Outcome Sought
Apology
Compensation
Other
No show by driver
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
No show by driver
Victoria
•
July 11, 2024
Inconvenience for elderly parents
Outcome Sought
Apology
Compensation
Other
General
Change drop off location
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Casey
Change drop off location
Casey
•
July 9, 2024
Felt intimidated
Outcome Sought
Apology
Compensation
Other
General
Late driver, lazy behavior
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leah
Late driver, lazy behavior
Leah
•
July 3, 2024
Caused inconvenience
Outcome Sought
Apology
Compensation
Other
General
Overcharged fare
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Overcharged fare
Allan
•
November 20, 2023
Customer paid more than expected
Outcome Sought
Apology
Compensation
Other
General
Fare selection
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Fare selection
Samantha
•
Unable to get home
Outcome Sought
Apology
Compensation
Other
Driver conduct
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Driver conduct
Michael
•
Endangered safety of customer
Outcome Sought
Apology
Compensation
Other
Overcharged for fare
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mia
Overcharged for fare
Mia
•
Lost $70
Outcome Sought
Apology
Compensation
Other
Driver harassment incident
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Driver harassment incident
Catherine
•
Customer feels unsafe and fearful
Outcome Sought
Apology
Compensation
Other
Email address not provided
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Email address not provided
Annette
•
Unable to contact customer care
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
13cabs
To Listen
Live Campaign
Do you manage complaints for
13cabs
?
Refusal to take guide dog
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
July 12, 2024
Driver refused to take guide dog, seeking fine for driver to ensure future compliance.
No show by driver
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victoria
Victoria
•
July 11, 2024
Customer complaint seeking refund for taxi fare due to driver not showing up, requesting driver to call customer before collecting fare.
General
Change drop off location
Unresolved
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Casey
Casey
•
July 9, 2024
Driver took long route, refused to change destination, was rude and aggressive. seeking $15 compensation and apology from 13cabs.
General
Late driver, lazy behavior
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leah
Leah
•
July 3, 2024
Late driver refused to use gps, seeking apology from 13cabs.
General
Overcharged fare
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Allan
•
November 20, 2023
Customer complained about being overcharged by a 13cabs driver who refused to adjust the fare.
General
Fare selection
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Samantha
•
Customer frustrated with inconsistent fare selection, requesting resolution and apology.
Driver conduct
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
Unsafe driving behavior by 13cabs driver, seeking police complaint, no apology requested.
Overcharged for fare
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mia
Mia
•
Seeking refund of $70 for double charging on card and taking cash, want money back in bank account.
Driver harassment incident
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Catherine
Catherine
•
Customer fears for safety after another taxi driver confronts their driver, demands booking details, and expresses concern for both drivers.
Email address not provided
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annette
Annette
•
Customer seeks email address for 13cabs to address an issue after being directed by customer care.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
General
Overcharged fare
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Overcharged fare
Allan
•
November 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
13cabs
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
13cabs
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
13cabs
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
13cabs
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
13cabs
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
13cabs
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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