I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Verified
13cabs
partners with Ajust
13cabs Complaints
The best way to resolve complaints with 13cabs
13cabs is a popular Australian taxi service that operates in various cities across the country. With a large fleet of vehicles and a user-friendly mobile app, customers can easily book a cab for their transportation needs. However, some customers have expressed concerns about the availability of cabs during peak hours and the occasional delays in pick-up times. Nonetheless, 13cabs continues to be a reliable option for many commuters.
Get heard by 13cabs
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Have a complaint? Click below to resolve your issue with 13cabs
Have a complaint? Click below to resolve your issue with 13cabs
Ajust is putting pressuring on
13cabs
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
General
Overcharged fare
Closed
14/12/2023
Sent
20/11/2023
Overcharged fare
Allan
•
November 20, 2023
Customer paid more than expected
Outcome Sought
Apology
Compensation
Other
Injury from car boot
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marcy
Injury from car boot
Marcy
•
Sustained injury requiring medical attention
Outcome Sought
Apology
Compensation
Other
Overcharging on fare
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Overcharging on fare
John
•
Financial strain on pensioner
Outcome Sought
Apology
Compensation
Other
Speeding complaint
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Henry
Speeding complaint
Henry
•
Concern for safety
Outcome Sought
Apology
Compensation
Other
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stacey
Stacey
•
Outcome Sought
Apology
Compensation
Other
Repeated delays
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nidhi
Repeated delays
Nidhi
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Refusal of service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nadia
Refusal of service
Nadia
•
Increased stress and delay
Outcome Sought
Apology
Compensation
Other
Driver's aggressive behaviour
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melanie
Driver's aggressive behaviour
Melanie
•
Felt unsafe and threatened
Outcome Sought
Apology
Compensation
Other
Overcharge on taxi fare
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacinta
Overcharge on taxi fare
Jacinta
•
Inconvenience due to unexpected cost
Outcome Sought
Apology
Compensation
Other
Taxi did not arrive
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Taxi did not arrive
Christopher
•
Arrived 40 minutes late
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
13cabs
To Listen
Live Campaign
Do you manage complaints for
13cabs
?
General
Overcharged fare
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Allan
•
November 20, 2023
Customer complained about being overcharged by a 13cabs driver who refused to adjust the fare.
Injury from car boot
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marcy
Marcy
•
Customer injured by a faulty taxi boot, seeking apology and compensation for medical expenses due to negligence.
Overcharging on fare
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer complains about being overcharged $94 instead of $119 and requests a $25 refund and an apology from 13cabs.
Speeding complaint
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Henry
Henry
•
Customer complains about a 13cabs driver speeding at 140km/h on September 4th, requests action and mentions dash cam evidence.
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stacey
Stacey
•
Customer seeks $800 refund and investigation into driver for taking payment cards and charging excessively.
Repeated delays
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nidhi
Nidhi
•
Customer frustrated with repeated taxi delays on two occasions, causing significant inconvenience.
Refusal of service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nadia
Nadia
•
Customer was refused taxi service while pregnant, seeks disciplinary action against drivers and prevention of future incidents.
Driver's aggressive behaviour
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melanie
Melanie
•
Customer experienced aggressive behavior from a driver and requests a full refund and action against the driver.
Overcharge on taxi fare
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacinta
Jacinta
•
Customer complains about a $12 overcharge on a taxi fare and requests a refund and explanation.
Taxi did not arrive
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christopher
Christopher
•
Customer's taxi did not arrive, causing stress and extra costs; seeks refund and better service.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
General
Overcharged fare
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Overcharged fare
Allan
•
November 20, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
13cabs
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
13cabs
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
13cabs
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
13cabs
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
13cabs
Phone
Details missing. Help fill in the gaps.
Post
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Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
13cabs
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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