I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Annita
13cabs Complaints
The fastest way to resolve your 13cabs complaint
13cabs is a popular Australian taxi service that operates in various cities across the country. With a large fleet of vehicles and a user-friendly mobile app, customers can easily book a cab for their transportation needs. However, some customers have expressed concerns about the availability of cabs during peak hours and the occasional delays in pick-up times. Nonetheless, 13cabs continues to be a reliable option for many commuters.
COMPLAINTS WE'VE TAKEN CARE OF
Cab did not arrive
Closed
Sent
20/12/2024
Cab did not arrive
Annita
•
December 20, 2024
Missed flight and financial loss
Outcome Sought
Apology
Compensation
Other
Driver falsely claimed identity
Closed
13/1/2025
Sent
19/12/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Driver falsely claimed identity
James
•
December 19, 2024
Significant distress and inconvenience
Outcome Sought
Apology
Compensation
Other
General
Overcharged fare
Closed
14/12/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allan
Overcharged fare
Allan
•
November 20, 2023
Customer paid more than expected
Outcome Sought
Apology
Compensation
Other
Air conditioning not working
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Air conditioning not working
Andrew
•
Uncomfortable and potentially hazardous journey
Outcome Sought
Apology
Compensation
Other
Fare overcharge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amy
Fare overcharge
Amy
•
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Cab did not arrive
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aaron
Cab did not arrive
Aaron
•
Significant inconvenience to airport
Outcome Sought
Apology
Compensation
Other
Rude and aggressive driver
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jenny
Rude and aggressive driver
Jenny
•
Feeling distressed and apprehensive
Outcome Sought
Apology
Compensation
Other
Breach of privacy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Molly
Breach of privacy
Molly
•
Significant distress and trouble
Outcome Sought
Apology
Compensation
Other
Drivers cancelled booking
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Drivers cancelled booking
James
•
Significant inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
High fare charged
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
High fare charged
Rachel
•
Frustration due to unexpected charge
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
13cabs
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
13cabs
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
13cabs
We handle everything for you, results guaranteed.
How to contact
13cabs
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
13cabs
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
