I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michele
Verified
Black & White Cabs
partners with Ajust
Black & White Cabs Complaints
The best way to resolve complaints with Black & White Cabs
Black & White Cabs is a taxi service operating in Australia. With a fleet of vehicles and a network of drivers, they provide transportation services to customers across various locations. Customers may have complaints related to wait times, driver behaviour, fare disputes, or vehicle cleanliness.
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Have a complaint? Click below to resolve your issue with Black & White Cabs
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Complaint
Unresolved
12/6/2024
Sent
12/6/2024
Complaint
Michele
•
June 12, 2024
Staff member was very shaken up
Outcome Sought
Apology
Compensation
Other
Other
Driver ripped off
Unresolved
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Driver ripped off
Chris
•
May 23, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Other
Dangerous driving incident
Unresolved
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Celia
Dangerous driving incident
Celia
•
May 20, 2024
Shook up, missed specialist appointment
Outcome Sought
Apology
Compensation
Other
Other
Charged tip without knowledge
Closed
27/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Charged tip without knowledge
Thomas
•
April 25, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Other
Overcharging and refusal
Closed
13/12/2023
Sent
10/12/2023
I had a terrible experience with a taxi, and my only option was to call a number and wait on hold. instead I made a complaint through ajust and received an apology and an commitment to solve the issue from the tax company in less than a week. no chance i'd have got that by waiting on hold.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steve
Overcharging and refusal
Steve
•
December 10, 2023
Customer was kicked out
Outcome Sought
Apology
Compensation
Other
Other
Overcharging
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sheila
Overcharging
Sheila
•
Feeling disrespected by driver
Outcome Sought
Apology
Compensation
Other
Overcharged by cab driver
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Overcharged by cab driver
Philip
•
Feeling of being cheated
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Black & White Cabs
To Listen
Live Campaign
Do you manage complaints for
Black & White Cabs
?
Other
Complaint
Unresolved
12/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michele
Michele
•
June 12, 2024
Complaint about dangerous driving, requesting apology from driver to affected staff member.
Dangerous Driving
Other
Driver ripped off
Unresolved
Sent
23/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Chris
•
May 23, 2024
Taxi driver ripped off customer, requesting driver to be sanctioned.
Taxi Driver ripped me off !
Other
Dangerous driving incident
Unresolved
Sent
20/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Celia
Celia
•
May 20, 2024
Customer experienced dangerous driving incident with black and white taxi driver, seeking apology and resolution for the abusive behavior.
I was driving along Albany Highway towards the city, coming through Bentley a Black and White taxi just pulled in front of me there was nothing behind, he didn’t indicate I had slam my brakes on, missing him I just don’t know how, he was that close, it truly shook me up, I pulled in behind him when he stopped as it was just off the highway and I needed a moment from the shock, I approached his taxi, he didn’t even know what he done, got out and started taking photos of me. I’m a 77 year old lady , he was so abusive. which nobody deserves. All he was interested in was me moving my car out of his way, so he sent one of his passengers to tell me to go. From there I had to drive all the way home as I was so shook up, and I missed my specialist appointment ,
Other
Charged tip without knowledge
Closed
27/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Thomas
•
April 25, 2024
Customer seeking $8 reimbursement from black for unauthorized tip charged on cab ride to airport.
I booked a cab from Quest west Perth to Perth airport on 18/04/2024 with driver ID44693 taxi No. 2404 WA where I was charged tip of$8.00 on my credit card with out my Knowledge
I reguest that he reimburse me as I never had any knowledge of the tip
Other
Overcharging and refusal
Closed
13/12/2023
Sent
10/12/2023
I had a terrible experience with a taxi, and my only option was to call a number and wait on hold. instead I made a complaint through ajust and received an apology and an commitment to solve the issue from the tax company in less than a week. no chance i'd have got that by waiting on hold.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steve
Steve
•
December 10, 2023
Cab driver overcharged and refused to use meter, kicked customer out
Cab driver tried to charge me a flat fare ($25) for a short trip, and refused to turn the meter on. He then kicked me out of his cab when I insisted he was not allowed to refuse a fare and not allowed to not use his meter.
Other
Overcharging
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sheila
Sheila
•
Customer seeks $15.50 refund and apology from black taxi for overcharging and disrespectful behavior by driver.
Taxi 111 pick up Coffee Club the Esplanade Caloundra travelled to Beach Parade Maroochydore 16/07/24 13.20 Split pay TSS card and cab charge Fare $82.20 extras $1.80 Total $84.00Paid $54.00 Morning fare 9.20 total $69.50 Paid $39.50 Driver inferred that being old i did not know what I was talking about when I told him that he had over charged me. I would like a refund please. Sheila Clarke 0451397719
Overcharged by cab driver
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Philip
Philip
•
Customer claims overcharge by cab driver, seeking $10.70 refund and apology due to perceived fraudulent behavior.
Overcharged by Black/White cab T59831, Aug 7, from Casino taxi rank George St, to home address at 47 Warry st, Fortitude Valley, picked up at 2.35pm, dropped off at 2.50pm. Cost on his meter said $12.30. Paid by card, he charged me $23.00! I was suspicious as he turned meter charge away as paying. I have cost by him on my phone. Called complaints, nobody calls back! I want a refund of $10.70. Cab driver acted fraudulently. Philip West. Phone 04785000815.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Charged tip without knowledge
Closed
27/4/2024
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Charged tip without knowledge
Thomas
•
April 25, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Overcharging and refusal
Closed
13/12/2023
Sent
10/12/2023
I had a terrible experience with a taxi, and my only option was to call a number and wait on hold. instead I made a complaint through ajust and received an apology and an commitment to solve the issue from the tax company in less than a week. no chance i'd have got that by waiting on hold.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steve
Overcharging and refusal
Steve
•
December 10, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Black & White Cabs
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Black & White Cabs
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Black & White Cabs
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Fair and Free
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Black & White Cabs
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Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Black & White Cabs
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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