I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Verified
Transperth
partners with Ajust
Transperth Complaints
The best way to resolve complaints with Transperth
Transperth is a public transportation service in Western Australia, offering bus, train, and ferry services to commuters. It provides a comprehensive network across the region, connecting various suburbs and major destinations. Some common complaints about Transperth include delays, overcrowding during peak hours, and occasional disruptions due to maintenance or unforeseen circumstances. However, it continues to play a vital role in facilitating transportation for residents and visitors alike.
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Have a complaint? Click below to resolve your issue with Transperth
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Transperth
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Dangerous driving
Unresolved
Sent
22/7/2024
Dangerous driving
Chris
•
July 22, 2024
Had to slow down dangerously
Outcome Sought
Apology
Compensation
Other
Late arrival
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatematuz
Late arrival
Fatematuz
•
July 19, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Unsafe bus driving
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meledy
Unsafe bus driving
Meledy
•
June 26, 2024
Shaken up, endangered
Outcome Sought
Apology
Compensation
Other
Other
Route change impacting travel time
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirley
Route change impacting travel time
Shirley
•
June 24, 2024
Increased travel time, inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Late bus
Closed
3/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Late bus
Angela
•
June 18, 2024
Delayed arrival
Outcome Sought
Apology
Compensation
Other
Other
Low balance
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Low balance
Judith
•
June 12, 2024
Unable to travel
Outcome Sought
Apology
Compensation
Other
Other
Air conditioning too cold
Closed
25/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Air conditioning too cold
Stephanie
•
June 11, 2024
Discomfort in the mornings
Outcome Sought
Apology
Compensation
Other
Other
Aircon left on
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vera
Aircon left on
Vera
•
Made trip unpleasant
Outcome Sought
Apology
Compensation
Other
Other
Unsafe driving and lack of apology
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Unsafe driving and lack of apology
Robyn
•
Customer thrown into glass screen, red welt on nose
Outcome Sought
Apology
Compensation
Other
Other
Racist behavior on bus
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Racist behavior on bus
Patricia
•
Upset and offended
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Transperth
To Listen
Live Campaign
Do you manage complaints for
Transperth
?
Dangerous driving
Unresolved
Sent
22/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chris
Chris
•
July 22, 2024
Unsafe driving incident with bus driver, seeking apology from transperth.
Late arrival
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatematuz
Fatematuz
•
July 19, 2024
Late bus at murdoch train station to cockburn, consistently 9-12 minutes late, seeking compensation from transperth.
Other
Unsafe bus driving
Unresolved
Sent
26/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Meledy
Meledy
•
June 26, 2024
Complaint about transperth bus making dangerous left turn, endangering customer and child. requesting apology and action against driver.
Other
Route change impacting travel time
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirley
Shirley
•
June 24, 2024
Complaint about transperth removing stops, increasing travel time. seeking explanation and apology for inconvenience caused to residents, including elderly.
Other
Late bus
Closed
3/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Angela
•
June 18, 2024
Customer is complaining about new learner drivers causing delays on peak bus routes, suggesting they not be scheduled during peak times.
Other
Low balance
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Judith
•
June 12, 2024
Customer upset about son's smartrider balance dropping to 80c after adding $5, expecting free travel for students, seeking resolution.
Other
Air conditioning too cold
Closed
25/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Stephanie
•
June 11, 2024
Customer requests transperth to ask bus drivers to turn down aircon in mornings to avoid unnecessary cold blasts, especially in winter.
Other
Aircon left on
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vera
Vera
•
Customer complains about cold bus due to aircon left on. requesting transperth to have bus drivers turn off aircon in the morning during winter.
Other
Unsafe driving and lack of apology
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
Robyn
•
Passenger injured due to abrupt braking, lack of apology from driver. requesting action and apology from transperth for driver's behavior.
Other
Racist behavior on bus
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patricia
Patricia
•
Customer seeks apology from transperth for racist comments made by another patron on route 907, requesting action be taken against the offender.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Late bus
Closed
3/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Late bus
Angela
•
June 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Low balance
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Low balance
Judith
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Air conditioning too cold
Closed
25/6/2024
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stephanie
Air conditioning too cold
Stephanie
•
June 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Transperth
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Transperth
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Transperth
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04
Fair and Free
Join our campaign to get
Transperth
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Transperth
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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