I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Verified
Uber
partners with Ajust
Uber Complaints
The best way to resolve complaints with Uber
Uber is a ride-sharing service that connects passengers with drivers through a mobile app. It operates in various cities across Australia, providing convenient transportation options. Some common complaints about Uber include pricing discrepancies, driver behaviour, and customer service issues. However, it remains a popular choice for many due to its ease of use and widespread availability.
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Have a complaint? Click below to resolve your issue with Uber
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to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Closed
Sent
David
•
Outcome Sought
Apology
Compensation
Other
Other
Lost iphone
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Coral
Lost iphone
Coral
•
Unable to track phone
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vladimir
Vladimir
•
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaime
Jaime
•
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Uzma
Uzma
•
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steven
Steven
•
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Nicholas
•
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeanette
Jeanette
•
Outcome Sought
Apology
Compensation
Other
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kirsty
Kirsty
•
Outcome Sought
Apology
Compensation
Other
Other
Unsafe driving behavior
Closed
13/3/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessic
Unsafe driving behavior
Jessic
•
Unsafe and uncomfortable ride
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Uber
To Listen
Live Campaign
Do you manage complaints for
Uber
?
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
I was overcharged for an Uber service yesterday 10 Jan 24 - when I booked the price quoted was $21.55 but I have been charged an additional $35.44 a total of $56.99
Other
Lost iphone
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Coral
Coral
•
Customer lost iphone in uber, unable to get assistance from uber australia customer service, requesting help to contact driver for lost item.
I lost my iPhone on Uber yesterday. I contacted Uber Australia service line but it only servers drivers. We have to lodge the lost item through online service. I have lodged the online services for many times but no feedback at all. I can track my lost mobile through find iPhone travelling around every where in Sydney for 2 days. I have requested Uber service 1300091272 to contact my driver but they rejected as they think Uber customer service line only serve driver. I don’t understand how difficult for Uber Australia to contact their driver to just give me a call!
Thanks a lot if someone can help me get the Uber diver give me a call back.
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vladimir
Vladimir
•
On 4 March 2024 at 13:30, an UBER driver parked in front of my mothers house (10 James Parade, Malvern East VIC) and dumped his coffee cup onto the street. I witnessed the incident and confronted the driver and asked him to pick it up and put it in his own bin at home. He picked it up and promptly left.
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaime
Jaime
•
Uber subscribed me to their Uber One service without my consent nor approval. Uber has charged me a monthly fee since August 5th 2023, for a service I have not used. I have been overseas since July 2023 (in the Philippines due to family matters) where Uber is not an available ride share service.
I have contacted Uber to request a FULL REFUND given I never subscribed to Uber One and they have only refunded me the last month's payment (January 2024).
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Uzma
Uzma
•
First of all Uber deduct charges without permission and notifying. Second Uber drivers accept rides, ask to wait for 10min and then said to customer not coming cancelled the ride. As a customer I have to pay for my wasting of time and they bastards get free money
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steven
Steven
•
Nasty user drivers are not to be trusted! Time wasters making you wait then morons will cancel being incompetent because they cannot find your address! Also uneducated people cannot speak clear English and are very rude! I highly recommend now to use didi or olay!
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Nicholas
•
We made a booking to a Brisbane international cruise terminal for 6 people with luggage. The drive knew the destination and the amount of people. Loaded car and then said No. understandable , we needed him to cancel booking so we did not get charged he still took funds even though we did not get in vehicle. QLD Brisbane 935 - ED 5 African American decent played he did not understand English. Nick Langmaid account has been charged 7/4/78
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeanette
Jeanette
•
Locked out of my account and the wait period is ridiculous for such matters to returning lost items, They need to have response team much quicker than that its fustrating for one to wait long periods of time for a simple matter by signing back in and solve the problem
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kirsty
Kirsty
•
$15 fee after 40 minutes wait so cancelled
Other
Unsafe driving behavior
Closed
13/3/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessic
Jessic
•
Customer complains about uber driver not staying in lanes and using phone while driving, seeking resolution and apology.
Driver won't stay in lanes and playing on phone while driving
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Lost iphone
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Coral
Lost iphone
Coral
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vladimir
Vladimir
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jaime
Jaime
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Uzma
Uzma
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Steven
Steven
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Nicholas
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeanette
Jeanette
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kirsty
Kirsty
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Unsafe driving behavior
Closed
13/3/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jessic
Unsafe driving behavior
Jessic
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Uber
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Uber
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Uber
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Uber
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Uber
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
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In person
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Complaint Policy
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Common issues related to
Uber
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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Uber
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