I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Roma
Hertz Complaints
The fastest way to resolve your Hertz complaint
Hertz is a car rental company that offers a wide range of vehicles for hire. Customers have reported issues with customer service, vehicle cleanliness, and billing discrepancies.
COMPLAINTS WE'VE TAKEN CARE OF
Other
Unsafe vehicle due to bald tyre
Closed
19/6/2024
Sent
1/6/2024
Unsafe vehicle due to bald tyre
Roma
•
June 1, 2024
Felt unsafe and endangered
Outcome Sought
Apology
Compensation
Other
Denied rental due to association
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kelly
Denied rental due to association
Kelly
•
Inconvenience and distress caused
Outcome Sought
Apology
Compensation
Other
Overcharged rental fee
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lucinda
Overcharged rental fee
Lucinda
•
Seeking refund for discrepancy
Outcome Sought
Apology
Compensation
Other
Refund not received
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
GREG
Refund not received
GREG
•
Financial loss due to delay
Outcome Sought
Apology
Compensation
Other
Billing process issue
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Billing process issue
Paul
•
Inconvenience and financial stress
Outcome Sought
Apology
Compensation
Other
Other
Bond refund delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jodie
Bond refund delay
Jodie
•
Hasn't received bond back
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Hertz
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Hertz
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Hertz
We handle everything for you, results guaranteed.
How to contact
Hertz
Phone
Details missing. Help fill in the gaps.
Post
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Online
https://www.hertz.com.au/rentacar/customersupport/index.jsp?targetPage=contactUsTypeSelectionView.jsp
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Hertz
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Hertz
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