Sydney Airport (Kingsford Smith)

Complaints

Miss our flight absolutely poor service no signs nobody too help when came out of customs was sent upstairs too international stuffed around when we should've been over at domestic - absolute disgrace no help anywhere travelled all over America and never had an issue come back too Australia and no instructions once you walk out that customs door not a help anywhere

Officer in the public pick up 15 min is rude. She’s not trying to solve people who mistakingly park in the 2 min area but but when I told her to a bit nice she she went taping her thumb with her fingers as if to say you’re talking nonsense. I suggest removing her from this duty and training a better person with a better attitude

Preebooked my parking but due to coming from a different time zone miscalculated by a day and was charged an exobirtant $70 for few hours a highway robbery due to monopoly which is given to them by corrupt ministers. In this cost of living highly affecting a young family i am happy to pay reasonable price for that extra day and want rest to be refunded which only happened because of time zone issue.

I arrived from Vancouver on Canada Air ways at 7am on Arrived Monday AC 033 An older Asian woman A staff member showing people in The People were to proceed Was abusive and angry I have Never Experienced Never experienced This at Sydney airport

On a recent overseas holiday I departed from Sydney international airport and went through the required security check. I was pulled aside and my bag thoroughly checked by an officer after going through xray(opened and rummage through till the officer found my small jar of vegemite. The officer said I was not allowed to take this with me an confiscated my vegemite, without really providing an explanation. On proceeding to my fate and walking past numerous shops, to my surprise at the front of one shop was a whole stand stacked with the very same size 'glass' jars of vegemite that I could have purchased and taken on my same flight. There are some flores and inconsistency in the security checks & processes.

At international airport we got in line and were directed to a Taxi. Gave driver address and area name. (108 Parramatta Rd, Camperdown) He asked about taking a shorter route but we would have to pay a Toll, over and above metred fare. I declined, said we had not paid a Toll when here last week. Also said I expected fare to be in the area of $47.(Aus) Driver drove the whole time with cell phone in hand, having a conversation with someone. Route seemed unfamiliar to us. We challenged him & he held up cell phone saying he was following Google Maps for quickest route. We finally arrived. I gave him my credit card. It was at that time that he mentioned that, in addition to the meter, he was charging an "Airport Fee". We protested, but he said he was not paying it. He charged us $73.10. Went back to Airport the next day and talked to person directing passengers to taxis. When I showed him the receipt he said that would be GM Taxi. Then when I showed him picture of Taxi he said it should be Tuk Tuk Taxi. We are angry and want our refund.

On the 3rd of February I was traveling with United Airlines to Houston using the wheelchair service they provide as I had recently undergone surgery. Upon arriving at security, I was pushed to the section that was only handling wheelchair assisted passengers and the assistant from United helped place my luggage on the conveyor belt, I had one suitcase which was placed in one of the trays. I was then pushed through to the other side of security and waited for my luggage to arrive. I saw my suitcase pass through to the section where personal belongings are checked and informed the assistant, I remained very confused as it was then returned to be passed through the X-ray machine again. No information was passed on to either the assistant or myself. Once the assistant received the luggage we continued on to the gate, once again, neither was informed why the bag had been selected to pass via the security x-ray machine twice. As the luggage was too heavy for me to lift it, I did not touch it throughout my journey through to my final destination which was Bogotá, Colombia. Upon arriving home, I opened up my suitcase only to discover that my iPad was missing. The only moment that the suitcase was out of my site was during the security check in Sydney airport, therefore I wrote to the airport to ask if they could find it in their lost and found, believing that they most probably took it out of my suitcase, placed it in a second tray in order to pass both through the x-ray machine again. They filed my request under Case Number: 00613328, which they later replied to saying that it had not been found. Today, the 9th of March at 00:24am Bogotá time, I received an email from Apple stating that someone attempted to open my iPad. This makes it clear to me that someone quite clearly stole my iPad which could only have occurred at Sydney Airport security. Had the staff notified the assistant or myself that they had removed my iPad from my suitcase, the opportunity would never have appeared for someone to take my belonging. I expect this issue to be thoroughly investigated and appropriate compensation to be given.

My baggage was delayed last week, and the Sydney airport had no reaction to the acquirement of Singapore Airlines

I was insulted by airport security screening staff at 11am at the Qantas terminal. They made inappropriate comments about the cost of my attire and suggested it was worthless and to be sold for 5 dollars if I didn't collect. Very unprofessional as I am on a work trip

I am waiting to board a Qantas / LAN flight QF27 to Chile, and a (female) gate staff member have responded to someone (not me) seeking assistance by saying "I'm in Australia, why would I speak Spanish". While that is technically correct, the staff may need a refresher on customer service. I'm not seeking anything or to be contacted personally as it was an overheard exchange