I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Kylie
Verified
Sydney Airport (Kingsford Smith)
partners with Ajust
Sydney Airport (Kingsford Smith) Complaints
The best way to resolve complaints with Sydney Airport (Kingsford Smith)
Sydney Airport (Kingsford Smith) is a major international airport located in Mascot, New South Wales. It serves as the primary gateway for travellers visiting Sydney and its surrounding areas. The airport offers a wide range of facilities and services, including multiple terminals, parking options, dining and shopping outlets, as well as transportation connections. While some passengers have expressed concerns about congestion, parking fees and long wait times, Sydney Airport continues to work towards improving the overall travel experience.
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Sydney Airport (Kingsford Smith)
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Missed flight due to poor service
Unresolved
Sent
16/7/2024
Missed flight due to poor service
Kylie
•
July 16, 2024
Travel disrupted, frustration
Outcome Sought
Apology
Compensation
Other
Other
Rude officer
Unresolved
Sent
14/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Rude officer
Trevor
•
July 14, 2024
Feeling mistreated
Outcome Sought
Apology
Compensation
Other
Racial profiling incident
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Betsy
Racial profiling incident
Betsy
•
Feeling unwelcome and reconsidering stay
Outcome Sought
Apology
Compensation
Other
Inaccurate whiskey pouring
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Inaccurate whiskey pouring
Tony
•
Negative perception of service quality
Outcome Sought
Apology
Compensation
Other
Long queue at pick-up
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Long queue at pick-up
Jennifer
•
Charged extra due to delay
Outcome Sought
Apology
Compensation
Other
Excessive aircraft noise
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brandon
Excessive aircraft noise
Brandon
•
Disrupted quality of life
Outcome Sought
Apology
Compensation
Other
Confiscation of medical item
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tabarak
Confiscation of medical item
Tabarak
•
Significant discomfort and emotional distress
Outcome Sought
Apology
Compensation
Other
Hat damaged during screening
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Hat damaged during screening
Diane
•
Hat is unusable and holds personal value
Outcome Sought
Apology
Compensation
Other
Lack of disabled assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janet
Lack of disabled assistance
Janet
•
Physically and emotionally distressing experience
Outcome Sought
Apology
Compensation
Other
Rude behavior from officer
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gareth
Rude behavior from officer
Gareth
•
Felt bullied and disrespected
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Sydney Airport (Kingsford Smith)
To Listen
Live Campaign
Do you manage complaints for
Sydney Airport (Kingsford Smith)
?
Other
Missed flight due to poor service
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Kylie
•
July 16, 2024
Missed flight due to poor service at sydney airport, seeking new flights and apology.
Other
Rude officer
Unresolved
Sent
14/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Trevor
•
July 14, 2024
Customer complains about rude officer at sydney airport public pick up area, suggests training a more pleasant person for the role.
Racial profiling incident
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Betsy
Betsy
•
Customer experienced racial profiling at Sydney Airport, feeling unwelcome and requesting better training for migration agents.
Inaccurate whiskey pouring
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Tony
•
Customer disappointed with whiskey measure at Bistro Bar, seeks apology and assurance of service correction.
Long queue at pick-up
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Jennifer
•
Customer dissatisfied with service at Sydney Airport, requesting a $10 refund due to delays caused by inefficiencies.
Excessive aircraft noise
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brandon
Brandon
•
Customer complains about excessive aircraft noise affecting quality of life and requests flight path adjustments.
Confiscation of medical item
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tabarak
Tabarak
•
Customer's wound wash was confiscated, causing distress and discomfort during a flight.
Hat damaged during screening
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Diane
Diane
•
Customer's hat was damaged at security; seeks replacement due to personal value.
Lack of disabled assistance
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janet
Janet
•
Customer experienced lack of disabled assistance at Sydney Airport, causing distress and seeks an apology and future prevention measures.
Rude behavior from officer
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gareth
Gareth
•
Customer felt bullied by a rude security officer at Sydney Airport, seeking respect for elderly passengers.
The best way to resolve an issue with
Sydney Airport (Kingsford Smith)
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Sydney Airport (Kingsford Smith)
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Sydney Airport (Kingsford Smith)
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Fair and Free
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Sydney Airport (Kingsford Smith)
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How to contact
Sydney Airport (Kingsford Smith)
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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