I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Verified
Sydney Airport (Kingsford Smith)
partners with Ajust
Sydney Airport (Kingsford Smith) Complaints
The best way to resolve complaints with Sydney Airport (Kingsford Smith)
Sydney Airport (Kingsford Smith) is a major international airport located in Mascot, New South Wales. It serves as the primary gateway for travellers visiting Sydney and its surrounding areas. The airport offers a wide range of facilities and services, including multiple terminals, parking options, dining and shopping outlets, as well as transportation connections. While some passengers have expressed concerns about congestion, parking fees and long wait times, Sydney Airport continues to work towards improving the overall travel experience.
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Have a complaint? Click below to resolve your issue with Sydney Airport (Kingsford Smith)
Ajust is putting pressuring on
Sydney Airport (Kingsford Smith)
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Missed flight due to poor service
Unresolved
Sent
16/7/2024
Missed flight due to poor service
Kylie
•
July 16, 2024
Travel disrupted, frustration
Outcome Sought
Apology
Compensation
Other
Other
Rude officer
Unresolved
Sent
14/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Rude officer
Trevor
•
July 14, 2024
Feeling mistreated
Outcome Sought
Apology
Compensation
Other
Other
Overcharged for extra day
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chirag
Overcharged for extra day
Chirag
•
June 6, 2024
Financial burden on young family
Outcome Sought
Apology
Compensation
Other
Other
Abusive behavior by staff
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ben
Abusive behavior by staff
Ben
•
May 13, 2024
Confronted by behavior
Outcome Sought
Apology
Compensation
Other
Other
Confiscation of vegemite
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keran
Confiscation of vegemite
Keran
•
May 5, 2024
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Other
Overcharged for fare
Unresolved
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Overcharged for fare
Michael
•
April 19, 2024
Angry and seeking refund
Outcome Sought
Apology
Compensation
Other
Other
Lost iPad during security check
Closed
20/3/2024
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacqueline
Lost iPad during security check
Jacqueline
•
March 10, 2024
IPad stolen
Outcome Sought
Apology
Compensation
Other
Other
Delayed baggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kunxiang
Delayed baggage
Kunxiang
•
Inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Insulted by staff
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Scott
Insulted by staff
Scott
•
Feeling insulted and unprofessional
Outcome Sought
Apology
Compensation
Other
Other
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monika
Rude customer service
Monika
•
Upset and frustrated
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Sydney Airport (Kingsford Smith)
To Listen
Live Campaign
Do you manage complaints for
Sydney Airport (Kingsford Smith)
?
Other
Missed flight due to poor service
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kylie
Kylie
•
July 16, 2024
Missed flight due to poor service at sydney airport, seeking new flights and apology.
Other
Rude officer
Unresolved
Sent
14/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Trevor
•
July 14, 2024
Customer complains about rude officer at sydney airport public pick up area, suggests training a more pleasant person for the role.
Other
Overcharged for extra day
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chirag
Chirag
•
June 6, 2024
Customer seeks $70 refund and apology from sydney airport for overcharging due to time zone miscalculation, citing monopoly and cost of living impact.
Other
Abusive behavior by staff
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ben
Ben
•
May 13, 2024
Customer experienced abusive behavior from staff member at sydney airport, seeking apology.
Other
Confiscation of vegemite
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keran
Keran
•
May 5, 2024
Customer upset after having vegemite confiscated at sydney airport, only to see it being sold in the airport shops.
Other
Overcharged for fare
Unresolved
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michael
Michael
•
April 19, 2024
Customer seeks refund of $73.10 from sydney airport for taxi driver taking longer route, charging toll and airport fee.
Other
Lost iPad during security check
Closed
20/3/2024
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacqueline
Jacqueline
•
March 10, 2024
Customer seeks apology, compensation, and investigation into stolen ipad incident at sydney airport security during wheelchair assistance.
Other
Delayed baggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kunxiang
Kunxiang
•
Customer seeking apology and resolution for delayed baggage at sydney airport with no response from singapore airlines
Other
Insulted by staff
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Scott
Scott
•
Customer seeks apology from sydney airport for inappropriate comments made by security staff regarding attire, seeking resolution for unprofessional behavior.
Other
Rude customer service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Monika
Monika
•
Customer overheard staff member refusing to speak spanish, requesting customer service training for staff.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Confiscation of vegemite
Closed
Sent
5/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keran
Confiscation of vegemite
Keran
•
May 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Frisking elderly mother
Closed
Sent
20/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
F Dominic
Frisking elderly mother
F Dominic
•
April 20, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Lost iPad during security check
Closed
20/3/2024
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jacqueline
Lost iPad during security check
Jacqueline
•
March 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Sydney Airport (Kingsford Smith)
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Sydney Airport (Kingsford Smith)
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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Sydney Airport (Kingsford Smith)
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Fair and Free
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Sydney Airport (Kingsford Smith)
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Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Sydney Airport (Kingsford Smith)
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Online
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Complaint Policy
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Common issues related to
Sydney Airport (Kingsford Smith)
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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Sydney Airport (Kingsford Smith)
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