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My complaint was closed by Ajust.
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Keira
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AAMI
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AAMI Complaints
The best way to resolve complaints with AAMI
AAMI is an Australian insurance company that offers a range of insurance products, including car, home, and travel insurance. They have been in operation for several years and have a strong presence in the market. Some common complaints about AAMI include delays in claims processing, difficulties in contacting customer service, and disputes over policy coverage.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Long wait times
Unresolved
Sent
26/4/2024
Long wait times
Keira
•
April 26, 2024
Frustration and wasted time
Outcome Sought
Apology
Compensation
Other
Insurance
No response to claim
Unresolved
Sent
22/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pia
No response to claim
Pia
•
April 22, 2024
No car for 4 months
Outcome Sought
Apology
Compensation
Other
Insurance
Slow claim process
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Slow claim process
Joshua
•
March 11, 2024
Total loss, stress, children unable to go to appointments or school
Outcome Sought
Apology
Compensation
Other
Insurance
Wrong repairer
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tim
Wrong repairer
Tim
•
Car sitting at repairer
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
AAMI
To Listen
Live Campaign
Do you manage complaints for
AAMI
?
Insurance
Long wait times
Unresolved
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keira
Keira
•
April 26, 2024
Customer seeks resolution and apology from aami for unresolved car claim and excessive wait times on phone.
I have spent over 4hrs today on the phone waiting only to be meet with beep and no answer this happened over 6 times now have evidence of this also been 2months since my car claim
Insurance
No response to claim
Unresolved
Sent
22/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pia
Pia
•
April 22, 2024
Customer seeking payout figure from aami after claim settled verbally in march. no contact, slow assessment process, 4 months without car.
I have not been contacted re my claim which was verbally settled March 26th. i have raised two compaints but no response. Wait times are 60+mins. The whole assessment has been v slow. I have not had a car for 4 months. I would like the payout figure to be processed
Insurance
Slow claim process
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joshua
Joshua
•
March 11, 2024
Customer is frustrated with slow claim process, lack of communication, and lack of compensation for car seat replacement causing stress and inconvenience.
I am writing a complaint in regards to my recent claim which resulted in a total loss. The process of updates and settlement has been a very slow process, I have called on multiple occasions and waited on the line for many hours, and I get told the same thing to wait for a call that never comes.
Also team at Aami has advised me to cut the car seat straps of my children's seats, and this was done a week ago, I am yet to receive any compensation backto buy new seats. As a result my children have not been able to go to any appointments or school because we can not take them in the hire car with us. This has caused alot of stress as the children are recovering from a traumatic event, we hope to see this issue resolved soon
Insurance
Wrong repairer
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tim
Tim
•
Customer complains about aami booking their car into the wrong repairer, lack of communication, and long wait times.
AAMI booked my car into the wrong repairer - they are not able to work on Teslas. Now my car is sitting there and AAMI is not communicating with me, despite the repairer saying AAMI has been notified. Every time I call, I am on hold for over an hour and the chat just always says "claims team unavailable"
The best way to resolve an issue with
AAMI
Quick Solutions
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For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
AAMI
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
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AAMI
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Fair and Free
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AAMI
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How to contact
AAMI
Phone
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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