I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Verified
AAMI
partners with Ajust
AAMI Complaints
The best way to resolve complaints with AAMI
AAMI is an Australian insurance company that offers a range of insurance products, including car, home, and travel insurance. They have been in operation for several years and have a strong presence in the market. Some common complaints about AAMI include delays in claims processing, difficulties in contacting customer service, and disputes over policy coverage.
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Have a complaint? Click below to resolve your issue with AAMI
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AAMI
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Assessment discrepancy
Unresolved
Sent
16/7/2024
Assessment discrepancy
Ashley
•
July 16, 2024
Vehicle deemed write off
Outcome Sought
Apology
Compensation
Other
Arrogant customer service officer
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Arrogant customer service officer
Trevor
•
July 11, 2024
Long wait time, treated with contempt, unable to quickly sort out refund
Outcome Sought
Apology
Compensation
Other
Insurance
Not solving car issues
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee
Not solving car issues
Lee
•
July 3, 2024
Lost income
Outcome Sought
Apology
Compensation
Other
Insurance
Unable to contact
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vipin
Unable to contact
Vipin
•
June 16, 2024
Unable to discuss insurance
Outcome Sought
Apology
Compensation
Other
Insurance
Unresolved claim communication issues
Unresolved
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vaidyanathan
Unresolved claim communication issues
Vaidyanathan
•
June 11, 2024
Wasting time, resources, and money, inconvenience to tenants
Outcome Sought
Apology
Compensation
Other
Insurance
Supplementary quote not approved
Unresolved
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Toula
Supplementary quote not approved
Toula
•
June 7, 2024
Delay in completing invoice
Outcome Sought
Apology
Compensation
Other
Insurance
Claim payout delay
Closed
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victor
Claim payout delay
Victor
•
May 21, 2024
Had to borrow funds for new car
Outcome Sought
Apology
Compensation
Other
Insurance
Communication and repair delays
Closed
24/6/2024
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Communication and repair delays
Peter
•
May 14, 2024
Forced to use other vehicle, eroding insurance time
Outcome Sought
Apology
Compensation
Other
Insurance
Long wait times
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keira
Long wait times
Keira
•
April 26, 2024
Frustration and wasted time
Outcome Sought
Apology
Compensation
Other
Insurance
No response to claim
Unresolved
Sent
22/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pia
No response to claim
Pia
•
April 22, 2024
No car for 4 months
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
AAMI
To Listen
Live Campaign
Do you manage complaints for
AAMI
?
Insurance
Assessment discrepancy
Unresolved
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Ashley
•
July 16, 2024
Customer is unhappy with remote assessment process for car deemed a write off by aami, seeking reassessment by assessor.
Arrogant customer service officer
Unresolved
Sent
11/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Trevor
•
July 11, 2024
Customer seeks $88.00 refund for system error, demands apology for poor customer service, requests follow-up and improvement in service.
Insurance
Not solving car issues
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lee
Lee
•
July 3, 2024
Customer unhappy with aami for not solving car issues, taking 6 months to fix, causing lost income, and long wait times for an assessor.
Insurance
Unable to contact
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vipin
Vipin
•
June 16, 2024
Customer in uk unable to contact aami about house insurance. requesting contact on uk number to discuss insurance requirements.
Insurance
Unresolved claim communication issues
Unresolved
Sent
11/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vaidyanathan
Vaidyanathan
•
June 11, 2024
Customer seeks refund for excess amount paid to aami due to unresolved issues with communication and lack of action on claim.
Insurance
Supplementary quote not approved
Unresolved
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Toula
Toula
•
June 7, 2024
Repairer seeking assistance from aami for unresolved supplementary quote issue, unable to get results or answers despite multiple phone calls.
Insurance
Claim payout delay
Closed
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victor
Victor
•
May 21, 2024
Customer seeks apology and resolution for car insurance claim with aami, frustrated with lack of communication and delay in payout.
Insurance
Communication and repair delays
Closed
24/6/2024
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
May 14, 2024
Complaints about long wait times, lack of communication, and delays in vehicle repairs. requesting faster response and updates on repair progress.
Insurance
Long wait times
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keira
Keira
•
April 26, 2024
Customer seeks resolution and apology from aami for unresolved car claim and excessive wait times on phone.
Insurance
No response to claim
Unresolved
Sent
22/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pia
Pia
•
April 22, 2024
Customer seeking payout figure from aami after claim settled verbally in march. no contact, slow assessment process, 4 months without car.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Claim payout delay
Closed
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Victor
Claim payout delay
Victor
•
May 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Communication and repair delays
Closed
24/6/2024
Sent
14/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Communication and repair delays
Peter
•
May 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Long wait times
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Keira
Long wait times
Keira
•
April 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
AAMI
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
AAMI
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
AAMI
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
AAMI
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
AAMI
Phone
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Post
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Online
Details missing. Help fill in the gaps.
In person
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Complaint Policy
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Common issues related to
AAMI
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
AAMI
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
