I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Verified
RACQ Insurance
partners with Ajust
RACQ Insurance Complaints
The best way to resolve complaints with RACQ Insurance
RACQ Insurance is a well-established Australian insurance provider offering a range of coverage options for individuals and businesses. With a focus on customer satisfaction, RACQ Insurance aims to address common complaints related to claims processing, policy coverage, and customer service. Their comprehensive policies cater to various needs, including car, home, travel, and business insurance.
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Have a complaint? Click below to resolve your issue with RACQ Insurance
Have a complaint? Click below to resolve your issue with RACQ Insurance
Ajust is putting pressuring on
RACQ Insurance
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Payment difficulties
Closed
24/6/2024
Sent
30/5/2024
Payment difficulties
Pamela
•
May 30, 2024
Unable to pay on time
Outcome Sought
Apology
Compensation
Other
Insurance
Refund request not processed
Closed
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Refund request not processed
Marie
•
April 1, 2024
Unable to receive refund
Outcome Sought
Apology
Compensation
Other
Insurance
Premium charged greater than notice
Unresolved
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Davenal
Premium charged greater than notice
Davenal
•
February 5, 2024
Refund cheque for smaller amount
Outcome Sought
Apology
Compensation
Other
Insurance
Car repair delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Corinna
Car repair delay
Corinna
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
RACQ Insurance
To Listen
Live Campaign
Do you manage complaints for
RACQ Insurance
?
Insurance
Payment difficulties
Closed
24/6/2024
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Pamela
•
May 30, 2024
Customer unable to pay insurance, seeking assistance and apology from racq insurance. frustrated with lack of information and unresponsive phone line.
Insurance
Refund request not processed
Closed
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Marie
•
April 1, 2024
Customer seeking refund for overpaid premiums, unable to contact racq insurance with bank details, requesting resolution for policy 53908183pl.
Insurance
Premium charged greater than notice
Unresolved
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Davenal
Davenal
•
February 5, 2024
Customer complains about being charged a higher insurance premium than expected and receiving a smaller refund cheque without explanation.
Insurance
Car repair delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Corinna
Corinna
•
Customer seeks $160 refund from racq insurance due to delays and poor service at recommended smash repair shop.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Payment difficulties
Closed
24/6/2024
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Payment difficulties
Pamela
•
May 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Refund request not processed
Closed
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Refund request not processed
Marie
•
April 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
RACQ Insurance
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
RACQ Insurance
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
RACQ Insurance
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
RACQ Insurance
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
RACQ Insurance
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
RACQ Insurance
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
RACQ Insurance
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
