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Pamela
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RACQ Insurance
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RACQ Insurance Complaints
The best way to resolve complaints with RACQ Insurance
RACQ Insurance is a well-established Australian insurance provider offering a range of coverage options for individuals and businesses. With a focus on customer satisfaction, RACQ Insurance aims to address common complaints related to claims processing, policy coverage, and customer service. Their comprehensive policies cater to various needs, including car, home, travel, and business insurance.
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Have a complaint? Click below to resolve your issue with RACQ Insurance
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Payment difficulties
Closed
24/6/2024
Sent
30/5/2024
Payment difficulties
Pamela
•
May 30, 2024
Unable to pay on time
Outcome Sought
Apology
Compensation
Other
Insurance
Refund request not processed
Closed
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Refund request not processed
Marie
•
April 1, 2024
Unable to receive refund
Outcome Sought
Apology
Compensation
Other
Insurance
Premium charged greater than notice
Unresolved
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Davenal
Premium charged greater than notice
Davenal
•
February 5, 2024
Refund cheque for smaller amount
Outcome Sought
Apology
Compensation
Other
Insurance
Car repair delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Corinna
Car repair delay
Corinna
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
RACQ Insurance
To Listen
Live Campaign
Do you manage complaints for
RACQ Insurance
?
Insurance
Payment difficulties
Closed
24/6/2024
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Pamela
•
May 30, 2024
Customer unable to pay insurance, seeking assistance and apology from racq insurance. frustrated with lack of information and unresponsive phone line.
I’ve been trying to pay my house and contents insurance due today, for the last few days, with no luck nor information at all. The 131905 number just keeps telling me to hang up. Can someone please help me? Pamela Ralf
Insurance
Refund request not processed
Closed
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Marie
•
April 1, 2024
Customer seeking refund for overpaid premiums, unable to contact racq insurance with bank details, requesting resolution for policy 53908183pl.
You sent me a notice about insurance refund request regarding overpaid premiums. I have tried to contact you with my bank details and nothing has happened. Then I got another letter on 15th March and I have tried again through the site you sent - however none of your suggestions met my request. So this is my only avenue to notify you. Regarding Policy 53908183PL
Policy Holder Herman and Marie Bakker same on our account at BCU. BSB 533000 Account No 191157. Many thanks
Insurance
Premium charged greater than notice
Unresolved
Sent
5/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Davenal
Davenal
•
February 5, 2024
Customer complains about being charged a higher insurance premium than expected and receiving a smaller refund cheque without explanation.
Insurance premium charged greater than notice received from RACQ. No reasons given only a refund cheque for a smaller amount
Insurance
Car repair delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Corinna
Corinna
•
Customer seeks $160 refund from racq insurance due to delays and poor service at recommended smash repair shop.
My car has been sent to a smash repair that was recommended by RACQ. Seven days ago, the smash repairs informed the car was not ready due to loss of power for two days. On the 12th of June I was informed that car would be ready at 3:30 and left work at 2pm to pick up car. On my way to pick up car a call come through saying that the ECM needs to be programmed would call back with the hire car not ready and no delay on my end I would like an explanation on why the car needed ECM to be reprogrammed as the damage was at back quarter and mirror. I have spoken to my brother in-law as he was the Queensland manager of RACQ for many years with his own smash repairs stated that RACQ need to request a full refund of $160 for car hire from smash repair as it is not my delay. I question the power shortage for two days due to it took seven days to call to inform me car was ready to be picked up at 3:30 followed with EMC delay that my partner also a spray painter by trade has rebuilt holden motors and wants to know why RACQ would recommend a place I have been told by locals after inquiring that the smash<br /> repairs feedback is rated low with many customers not happy. I have also been informed by RACQ that they have been unable to contact workshop for three days with the smash repair not answering my calls, sister all afternoon is outrageous very poorly run leading me to want answers from smash repair as I am unable to contact the I would like my car removed and work done check with itemised account and car hire delay refunded. As I work on the mountain, <br />unable to take calls while teaching. Contact after 4:30<br />Kerren Williams
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Payment difficulties
Closed
24/6/2024
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pamela
Payment difficulties
Pamela
•
May 30, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Refund request not processed
Closed
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Refund request not processed
Marie
•
April 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
RACQ Insurance
Quick Solutions
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For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
RACQ Insurance
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
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RACQ Insurance
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04
Fair and Free
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RACQ Insurance
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How to contact
RACQ Insurance
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
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The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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