I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barry
Verified
RAA
partners with Ajust
RAA Complaints
The best way to resolve complaints with RAA
RAA is a well-established Australian business providing a range of services including insurance, roadside assistance, travel, and motoring advice. With a strong presence in the market, RAA aims to assist customers with their automotive needs. While some customers have expressed concerns about response times and communication, RAA continues to strive for improvement in these areas.
Get heard by RAA
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Join our campaign
Have a complaint? Click below to resolve your issue with RAA
Have a complaint? Click below to resolve your issue with RAA
Ajust is putting pressuring on
RAA
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Vehicle transport cost
Closed
21/7/2024
Sent
21/6/2024
Vehicle transport cost
Barry
•
June 21, 2024
Left to pay $650
Outcome Sought
Apology
Compensation
Other
Insurance
Incorrect inverter size
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Incorrect inverter size
Adrian
•
June 14, 2024
Loss of money
Outcome Sought
Apology
Compensation
Other
Insurance
Downgrading service level
Closed
1/7/2024
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nadia
Downgrading service level
Nadia
•
June 14, 2024
Wants refund for price difference
Outcome Sought
Apology
Compensation
Other
Insurance
Policy cancellation without notice
Closed
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Policy cancellation without notice
Helen
•
May 8, 2024
Unable to renew policies
Outcome Sought
Apology
Compensation
Other
Insurance
Lack of communication and excessive charges
Closed
Sent
8/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Lack of communication and excessive charges
Mark
•
April 8, 2024
No transport, no communication for 9 working days
Outcome Sought
Apology
Compensation
Other
Insurance
Car accident investigation
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Car accident investigation
Rachel
•
April 2, 2024
Delay in resolution, wrongfully accused of liability and of fault.
Outcome Sought
Apology
Compensation
Other
Insurance
Robbed me off
Closed
Sent
11/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ANKIT
Robbed me off
ANKIT
•
February 11, 2024
Angry, disappointed
Outcome Sought
Apology
Compensation
Other
Insurance
Membership benefits
Unresolved
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Membership benefits
David
•
January 31, 2024
Customer will cancel membership
Outcome Sought
Apology
Compensation
Other
Insurance
No longer insuring residents
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
No longer insuring residents
Peta
•
Residents have to find new insurers
Outcome Sought
Apology
Compensation
Other
Insurance
Unprofessional service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Unprofessional service
John
•
Very bad, disappointing
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
RAA
To Listen
Live Campaign
Do you manage complaints for
RAA
?
Insurance
Vehicle transport cost
Closed
21/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barry
Barry
•
June 21, 2024
Customer seeks $650 reimbursement from raa for vehicle transport from nundroo to ceduna due to mechanic issue, threatening to cancel insurance.
Insurance
Incorrect inverter size
Unresolved
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Adrian
•
June 14, 2024
Customer received incorrect 5kw inverter instead of 3kw, seeking resolution and communication between raa and sa power networks to fix issue.
Insurance
Downgrading service level
Closed
1/7/2024
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nadia
Nadia
•
June 14, 2024
Customers seeking pro rata refund from raa for downgrading roadside assistance level due to new car purchase.
Insurance
Policy cancellation without notice
Closed
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Helen
•
May 8, 2024
Raa discontinuing insurance policies in nsw without prior notice, seeking apology for lack of empathy towards loyal customers.
Insurance
Lack of communication and excessive charges
Closed
Sent
8/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
April 8, 2024
Customer complains about lack of communication and excessive charges at nova automatics, seeking apology and resolution from raa.
Insurance
Car accident investigation
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Rachel
•
April 2, 2024
Raa failed to investigate car accident involving non-members, seeking apology and full investigation.
Insurance
Robbed me off
Closed
Sent
11/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ANKIT
ANKIT
•
February 11, 2024
Customer is complaining about an raa authorized repairer who painted over a damaged part instead of replacing it, and accuses them of robbery and fraud.
Insurance
Membership benefits
Unresolved
Sent
31/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
January 31, 2024
Customer is complaining about raa's lack of assistance and incorrect information regarding towing range and membership benefits.
Insurance
No longer insuring residents
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Peta
•
Raa insurance no longer insuring broken hill residents for home, motor, contents without warning, forcing many to find new insurers.
Insurance
Unprofessional service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer unhappy with unprofessional service from raa, switched to racq. previous complaint not resolved to satisfaction, prefers email communication.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Vehicle transport cost
Closed
21/7/2024
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barry
Vehicle transport cost
Barry
•
June 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Downgrading service level
Closed
1/7/2024
Sent
14/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nadia
Downgrading service level
Nadia
•
June 14, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Policy cancellation without notice
Closed
Sent
8/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Policy cancellation without notice
Helen
•
May 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Lack of communication and excessive charges
Closed
Sent
8/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Lack of communication and excessive charges
Mark
•
April 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Car accident investigation
Closed
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachel
Car accident investigation
Rachel
•
April 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Robbed me off
Closed
Sent
11/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
ANKIT
Robbed me off
ANKIT
•
February 11, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
RAA
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
RAA
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
RAA
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
RAA
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
RAA
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
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Common issues related to
RAA
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
RAA
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
