I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eric
Verified
IAG
partners with Ajust
IAG Complaints
The best way to resolve complaints with IAG
IAG an leading insurance company in Australia, offering a wide range of insurance products and services. With a strong presence in the market, IAG has been providing coverage for various needs, including home, car, and travel insurance. Whilst some customers have expressed concerns about claim processing times and customer service, IAG continues to strive for improvement in these areas.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Outstanding claim payments
Closed
25/6/2024
Sent
10/6/2024
Outstanding claim payments
Eric
•
June 10, 2024
Failed to receive money
Outcome Sought
Apology
Compensation
Other
Insurance
Rude customer representative
Unresolved
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Slagjana
Rude customer representative
Slagjana
•
April 23, 2024
Upset and difficult position
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
IAG
To Listen
Live Campaign
Do you manage complaints for
IAG
?
Insurance
Outstanding claim payments
Closed
25/6/2024
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eric
Eric
•
June 10, 2024
Customer has two outstanding claim payments with nrma since january 2024. nrma failed to transfer money correctly, issued cheques with wrong address, and provided unprofessional advice.
Insurance
Rude customer representative
Unresolved
Sent
23/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Slagjana
Slagjana
•
April 23, 2024
Customer seeks apology and assistance from iag regarding rude and unhelpful customer service representative when inquiring about late husband's estate.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Outstanding claim payments
Closed
25/6/2024
Sent
10/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eric
Outstanding claim payments
Eric
•
June 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
IAG
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
IAG
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
IAG
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
IAG
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
IAG
Phone
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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IAG
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