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Hollard
partners with Ajust

Hollard
Complaints

The best way to resolve complaints with
Hollard

Hollard is an insurance company based in Australia, offering a range of insurance products and services. With a focus on customer satisfaction, Hollard aims to provide reliable coverage and efficient claims processing. Common complaints about Hollard may include issues with policy coverage, claim delays, and customer service experiences.

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Hollard

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Hollard

Ajust is putting pressuring on
Hollard
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST

Live Campaign
Insurance

Settlement payment delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Settlement payment delay

David

March 20, 2024

Settlement still outstanding

Outcome Sought

Apology

Compensation

Other

Insurance

Delayed settlement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Delayed settlement

Karen

November 21, 2023

Financial burden

Outcome Sought

Apology

Compensation

Other

Long wait times, unavailability

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaspreet
Long wait times, unavailability

Jaspreet

Frustration, inconvenience

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Hollard

To Listen

Live Campaign
Do you manage complaints for
Hollard
?
Insurance

Settlement payment delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David

David

March 20, 2024

Customer seeking urgent settlement payment from hollard for approved claim with cba, facing delays and lack of resolution.
Lodged a claim under my house and contents insurance with CBA in early to mid December 2023. The claim was approved in early February 2024. To date, the settlement is still outstanding. Have followed this up numerous times with Hollards via email and phone calls with no resolution. Have also contacted CBA but they cannot help me as the insurance section is outsource to Hollards. Seeking the settlement payment be made as a matter of urgency.
Insurance

Delayed settlement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen

Karen

November 21, 2023

Customer wants their settlement payment as soon as possible
My car was written off after an accident. I was advised in August that I would receive my settlement and I have still not received it. I have tried multiple times to both call and email the company, but have had no response. I have bills that need to be paid for which I am waiting on this settlement.

Long wait times, unavailability

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jaspreet

Jaspreet

Customer frustrated with long wait times, unhelpful responses, and unavailability of assessor. seeking apology and resolution from hollard.
I was put up on a hold twice for 45 mins and 1 hour and third time I called they replied its past 5 pm they cannot do anything. And the assessor called me but I missed the call then I try to call him back but he put the phone on voicemail that he is on holiday from 12 of July 2024 to 15 of July 2024 but today is 19 of July can anybody please explain me what is going on

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign
Insurance

Settlement payment delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
David
Settlement payment delay

David

March 20, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

Insurance

Delayed settlement

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Delayed settlement

Karen

November 21, 2023

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Hollard

The best way to resolve an issue with 

Hollard

Quick Solutions
Prepared by
Hollard
WE SUGGEST

For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.

Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.

How to complain to

Hollard

Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.

01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
Hollard
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Hollard
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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