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My complaint was closed by Ajust.
—
Soula
Youi Complaints
The best way to resolve complaints with Youi
Youi is an Australian insurance company that offers a range of insurance products, including car, home, and contents insurance. They have been in operation since 2008 and have a strong online presence. Some common complaints about Youi include delays in claims processing, difficulty in contacting customer service, and high premiums.
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COMPLAINTS SENT THROUGH AJUST
Inappropriate content
Closed
13/2/2025
Sent
2/2/2025
Inappropriate content
Soula
•
February 2, 2025
Left feeling uncomfortable and disappointed
Outcome Sought
Apology
Compensation
Other
Inconvenient call center hours
Closed
30/1/2025
Sent
17/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Deb
Inconvenient call center hours
Deb
•
January 17, 2025
Unable to update payment details
Outcome Sought
Apology
Compensation
Other
Insurance
Claim handling
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sally
Claim handling
Sally
•
June 28, 2024
Affects job, causing stress
Outcome Sought
Apology
Compensation
Other
Insurance
Delay in car assessment
Closed
Sent
24/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Delay in car assessment
Stelios
•
April 24, 2024
Car stuck in holding yard
Outcome Sought
Apology
Compensation
Other
Other
Cancellation of policy
Unresolved
Sent
24/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ton
Cancellation of policy
Ton
•
January 24, 2024
Financially devastated, lost, bewildered, injured, upset, anxious
Outcome Sought
Apology
Compensation
Other
Delayed service response
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anne Marie
Delayed service response
Anne Marie
•
Frustration and distress for family
Outcome Sought
Apology
Compensation
Other
Lack of communication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Lack of communication
Peter
•
Frustration and anxiety
Outcome Sought
Apology
Compensation
Other
Refund not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Refund not processed
John
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Delay in claim processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hendrik
Delay in claim processing
Hendrik
•
Inconvenience due to lack of vehicle
Outcome Sought
Apology
Compensation
Other
Delayed arrival
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Delayed arrival
Angela
•
Stranded on busy highway
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Youi
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
Youi
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Youi
We handle everything for you, get started for free.
How to contact
Youi
Phone
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Post
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In person
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Email
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Complaint Policy
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Common issues related to
Youi
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GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
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Businesses like
Youi
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