I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sally
Verified
Youi
partners with Ajust
Youi Complaints
The best way to resolve complaints with Youi
Youi is an Australian insurance company that offers a range of insurance products, including car, home, and contents insurance. They have been in operation since 2008 and have a strong online presence. Some common complaints about Youi include delays in claims processing, difficulty in contacting customer service, and high premiums.
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Have a complaint? Click below to resolve your issue with Youi
Ajust is putting pressuring on
Youi
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Claim handling
Unresolved
Sent
28/6/2024
Claim handling
Sally
•
June 28, 2024
Affects job, causing stress
Outcome Sought
Apology
Compensation
Other
Insurance
Delay in car assessment
Closed
Sent
24/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Delay in car assessment
Stelios
•
April 24, 2024
Car stuck in holding yard
Outcome Sought
Apology
Compensation
Other
Other
Cancellation of policy
Unresolved
Sent
24/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ton
Cancellation of policy
Ton
•
January 24, 2024
Financially devastated, lost, bewildered, injured, upset, anxious
Outcome Sought
Apology
Compensation
Other
Insurance
Delayed car assessment
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Delayed car assessment
Stelios
•
Car being auctioned off without consent
Outcome Sought
Apology
Compensation
Other
Cost of car hire
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tom
Cost of car hire
Tom
•
Inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
Delay in car assessment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Delay in car assessment
Michelle
•
Increased anxiety and stress
Outcome Sought
Apology
Compensation
Other
Delayed arrival
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Delayed arrival
Angela
•
Stranded on busy highway
Outcome Sought
Apology
Compensation
Other
Delay in claim processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hendrik
Delay in claim processing
Hendrik
•
Inconvenience due to lack of vehicle
Outcome Sought
Apology
Compensation
Other
Refund not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Refund not processed
John
•
Significant inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Youi
To Listen
Live Campaign
Do you manage complaints for
Youi
?
Insurance
Claim handling
Unresolved
Sent
28/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sally
Sally
•
June 28, 2024
Customer unhappy with youi's lack of communication regarding claim, causing stress and affecting job. needs clarity on car repair or write-off.
Insurance
Delay in car assessment
Closed
Sent
24/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Stelios
•
April 24, 2024
Customer's car has been waiting for assessment since april 10th, despite being told it would be assessed within 5-10 days. seeking resolution from youi.
Other
Cancellation of policy
Unresolved
Sent
24/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ton
Ton
•
January 24, 2024
Customer complains about youi insurance cancelling their father's car insurance without notice, causing financial devastation and emotional distress.
Insurance
Delayed car assessment
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Stelios
•
Customer's car was not assessed as promised by youi, instead found being auctioned off without consent. seeking resolution for fraudulent activity.
Cost of car hire
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tom
Tom
•
Customer seeking cost of car hire and apology from youi after being told they have to pay for it despite previous agreement.
Delay in car assessment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Michelle
Michelle
•
Customer complains about a three-week delay in car assessment and requests immediate action.
Delayed arrival
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Angela
Angela
•
Customer experienced a delay with tow truck service, leading to concern and requests for explanation and service improvement.
Delay in claim processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hendrik
Hendrik
•
Customer complains about claim processing delays causing inconvenience and requests an extension of car rental.
Refund not processed
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer requests a refund of $183.30 for a cancelled insurance policy.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Delay in car assessment
Closed
Sent
24/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Delay in car assessment
Stelios
•
April 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Delayed car assessment
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Delayed car assessment
Stelios
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Delayed car assessment 3 weeks and assessment still pending
Closed
25/4/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Delayed car assessment 3 weeks and assessment still pending
Stelios
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Youi
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
Youi
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
Youi
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Youi
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Youi
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
Youi
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Youi
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
