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My complaint was closed by Ajust.
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Sharon
RACV Complaints
The fastest way to resolve your RACV complaint
RACV is a well-established Australian automotive club and insurance provider. With a range of services including roadside assistance, insurance coverage, and travel planning, RACV aims to meet the needs of its members. While some customers have expressed concerns about the response time of their roadside assistance service, RACV continues to strive for customer satisfaction and offers various membership options to cater to different needs.
COMPLAINTS WE'VE TAKEN CARE OF
Delayed claim processing
Closed
15/1/2025
Sent
30/12/2024
Delayed claim processing
Sharon
•
December 30, 2024
Significant stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Insurance
Welcome pack not received
Closed
26/3/2024
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Judith
Welcome pack not received
Judith
•
March 13, 2024
Delay in receiving welcome pack
Outcome Sought
Apology
Compensation
Other
Other
High premiums
Unresolved
Sent
3/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
High premiums
John
•
January 3, 2024
Possible leave RACV
Outcome Sought
Apology
Compensation
Other
Insufficient claim reimbursement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wallid
Insufficient claim reimbursement
Wallid
•
Stress to family over years
Outcome Sought
Apology
Compensation
Other
Repeated delays and poor communication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jingling
Repeated delays and poor communication
Jingling
•
Significantly affected daily life and work
Outcome Sought
Apology
Compensation
Other
Unresolved claim
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ed
Unresolved claim
Ed
•
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Disputed damage assessment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simon Zhi
Disputed damage assessment
Simon Zhi
•
Dissatisfaction with claim resolution
Outcome Sought
Apology
Compensation
Other
Delays in claim processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
KEN
Delays in claim processing
KEN
•
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Refusal to provide vehicle
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Moira
Refusal to provide vehicle
Moira
•
Unable to get replacement vehicle
Outcome Sought
Apology
Compensation
Other
Price increase and poor service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Daniel
Price increase and poor service
Daniel
•
Suffering from financial difficulties
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
RACV
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
RACV
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fast and Easy
Use Ajust to raise a complaint directly with
RACV
We handle everything for you, results guaranteed.
How to contact
RACV
Phone
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Post
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In person
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Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
RACV
and how to resolve them
Coming soon!
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Share your experience
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Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
RACV
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
