I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carly
Verified
CGU Insurance
partners with Ajust
CGU Insurance Complaints
The best way to resolve complaints with CGU Insurance
CGU Insurance is a leading provider of insurance solutions in Australia. With a wide range of policies available, they cater to various needs, including home, car, and business insurance. Customers have reported concerns regarding claim processing times and customer service experiences. However, CGU Insurance continues to be a trusted choice for many Australians seeking reliable insurance coverage.
Get heard by CGU Insurance
Live
Join our campaign
Have a complaint? Click below to resolve your issue with CGU Insurance
Have a complaint? Click below to resolve your issue with CGU Insurance
Ajust is putting pressuring on
CGU Insurance
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Water leakage in bedroom
Unresolved
Sent
Water leakage in bedroom
Carly
•
Children sleeping in lounge room, health concerns, mental health affected
Outcome Sought
Apology
Compensation
Other
Delayed claim settlement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Imtiaz ahmed
Delayed claim settlement
Imtiaz ahmed
•
Business premises closed for a month
Outcome Sought
Apology
Compensation
Other
Address change fee increase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Address change fee increase
Robert
•
Increased insurance costs
Outcome Sought
Apology
Compensation
Other
Lack of communication on claim
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Manish
Lack of communication on claim
Manish
•
Bedroom unusable, significant inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
CGU Insurance
To Listen
Live Campaign
Do you manage complaints for
CGU Insurance
?
Insurance
Water leakage in bedroom
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carly
Carly
•
Customer seeks apology, prompt resolution, and explanation for negligence in handling water leak issue affecting family's health and living conditions.
Delayed claim settlement
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Imtiaz ahmed
Imtiaz ahmed
•
Customer seeks $2250 from CGU Insurance for unresolved water damage claim, facing delays and insufficient communication regarding assessment and compensation.
Address change fee increase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
Customer unhappy with CGU Insurance's address-related premium increase and claims process; plans to cancel all policies due to dissatisfaction.
Lack of communication on claim
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Manish
Manish
•
Customer frustrated with claim handling, lack of communication, and seeks prompt resolution.
The best way to resolve an issue with
CGU Insurance
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
CGU Insurance
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
CGU Insurance
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
CGU Insurance
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
CGU Insurance
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to
CGU Insurance
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
CGU Insurance
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
