DoorDash

Complaints

On the 13th, 16th and 19th January 2024 I received emails form DoorDash informing me to use the code IMISSFOOD for 50% off my next order, up to $10. The terms for all emails state the "Offer valid through 19/1/24 23:59:59 AEST". I also received notifications via the app for the same code. I tried to use the code a few times but each time the message 'this code cannot be applied' showed. On the 19th January 2024, through the app, I contacted customer support to ask why the code wasn't working. I was told that the code had expired last year but, upon asking how as the email clearly stated the expiry was 19th January 2024, was replied that it couldn't be and the code was expired and then disconnected the chat. I reconnected to be put through to a different agent. At first, I was told "It seems like you are currently outside the geography where this promotion is provided." After asking how this can be possible as the emails were sent directly to me, as well as the app notifications. I was then told "the promo is not working any more, you will get promo, when it will be available for you." After pointing out the contradiction of already having been given the promo but not being available I was told when I place an order they can provide 'additional credits or compensation." But, also, that they weren't able to do this as I had not made an order in the past month. After asking, I was told that I would be given a credit after I made an order and all I had to do was contact customer support after I made the order and give the reference number 553978609 to the next agent, in order for the credit to be applied to my account. I immediately placed an order for $23.50 with Ozzie Kebabs Preston and, once that was confirmed, contacted customer support via the app. The agent I was put through to belligerently ignored the reference number and insisted that all they wanted was the promo code. After giving the screenshots of the email, including the part with the expiry for the code, the agent commented “I now understand why you were reluctant to give me the promo screen shot or the promo code’... I asked what were they trying to imply with that sort of question but it was ignored. All that they did say was that the promo had expired and they wouldn’t give credits for expired promos and then announced that they were closing the chat. Needless to say, at this point, I was quite annoyed at the rudeness I had been given so far, especially with the last agent. I tried to call the helpline to see if I could find better customer service there. The lady I spoke to (Maria, surname withheld) sounded helpful at the start but, after giving her the reference number and once she had a chance to get up-to-date, as I asked for the $10 credit to be applied, she just flat out said that she cannot give any credits and was about to end the call. I queried her on that and was told that there was no way her to be able to apply any credits. I asked to speak to her manager but she simply told me that he couldn’t apply the credits either. I then asked her to put me through to someone who could apply the credits, simply something that I had been promised. I was told that there was no one who could apply the credits! I was then offered to be put through to her manager. After a short time, the manager did call me (from 0272263872), only to begin the conversation by saying that he could not apply any credit. I asked him, if this was the case, in what way this could he provide a solution to the problem... Asking him if he was a customer being told this, would he find it satisfactory. This was ignored and he iterated that he could not apply any credits and promptly hung up with giving me a chance to say or ask anything further. I am quite disappointed with this whole interaction, finding the “customer support” is very lacking in any support in any way whatsoever… Not to mention the manner in which they didn’t deliver any support, especially making me feel like I was trying to do something wrong just for asking for a credit that I had been told by DoorDash I would receive! I would like to know what DoorDash would consider a suitable solution to this whole debacle (There is an amount of scepticism that DoorDash won’t even care to take this seriously, but I’m hoping that’s unfounded). What should have been a simple fix has turned into quite an ordeal for me, still causing me anxiety, stress and embarrassment every time I think about what I went through.