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COMPLAINTS SENT THROUGH AJUST

Live Campaign

Fraud+deception

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul
Fraud+deception

Paul

July 21, 2024

Affected deeply

Outcome Sought

Apology

Compensation

Other

Other

Company advertising scammers

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Heath
Company advertising scammers

Heath

July 16, 2024

Outcome Sought

Apology

Compensation

Other

Other

Two-factor authentication

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Conor
Two-factor authentication

Conor

July 5, 2024

Unable to log in

Outcome Sought

Apology

Compensation

Other

Other

Locked out of account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Patrice
Locked out of account

Patrice

June 14, 2024

Unable to access account due to security measures

Outcome Sought

Apology

Compensation

Other

Other

Account hacked

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joseph
Account hacked

Joseph

April 2, 2024

Still have hacked account

Outcome Sought

Apology

Compensation

Other

Other

Disable feature

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cassandra
Disable feature

Cassandra

Receiving unwanted notifications

Outcome Sought

Apology

Compensation

Other

Other

Hacked account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew
Hacked account

Matthew

Unable to access data

Outcome Sought

Apology

Compensation

Other

Account suspension

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter
Account suspension

Peter

Customer wants account permanently canceled

Outcome Sought

Apology

Compensation

Other

Account suspension

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
James
Account suspension

James

Unable to access account

Outcome Sought

Apology

Compensation

Other

2FA removal request

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg
2FA removal request

Greg

Locked out of account

Outcome Sought

Apology

Compensation

Other

Consumers who are asking

Facebook

To Listen

Live Campaign
Do you manage complaints for
Facebook
?

Fraud+deception

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul

Paul

July 21, 2024

Customer caught for fraud+deception without reason, seeking resolution and apology for deep impact.
I got sent a message regarding I was caught for Fraud+Deception for no apparent reason...what should I do. It has affected me deeply...what outcome can be fixed about it please.
Other

Company advertising scammers

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Heath

Heath

July 16, 2024

Requesting refund for allowing scam company to advertise
They let a company advertise who are clearly scammers
Other

Two-factor authentication

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Conor

Conor

July 5, 2024

Customer unable to log in to facebook due to two-factor authentication code being sent to old number despite attempts to change it.
Facebook keeps sending my two-factor authentication code to my old number and won't give me any other way to log in. I also tried to turn off two-factor authentication and it keeps sending a code to my old number.
Other

Locked out of account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Patrice

Patrice

June 14, 2024

Customer locked out of facebook account due to security concerns, unable to access account due to outdated contact information, seeking assistance.
I've been locked out of my account because apparently someone tried to hack it. I've been in a dv relationship and recently my partner stole my phone so I had to delete my phone number and email from Facebook and Gmail so he couldn't change my passwords. Now i can't access my amounts because it's sending code to old number and whats app that I can't access. I've had the account 15 years and it's got a lot of my kids photos from when they were young.
Other

Account hacked

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Joseph

Joseph

April 2, 2024

Customer's facebook account was hacked, received emails from facebook but no response, still unable to regain access to account.
My account was hacked,they sent me emails to see if i changed my email password and phone number. I responded No not me ! But no responce and still have a hacked fb account.
Other

Disable feature

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Cassandra

Cassandra

Customer wants to disable meta ai feature on facebook, seeking assistance as they are unable to turn it off themselves.
I want to disable the meta ai feature. It is not something I agreed to nor do I need a robot sending me notifications to my drop down bar outside of facebook. I have tried to disable the feature and have no success. This is not something I want as a feature on my facebook page at all. How do you turn off the feature?
Other

Hacked account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Matthew

Matthew

Customer seeking help with hacked facebook account, unable to access data or make purchases on marketplace, requesting immediate resolution.
I think this is absolute bullshit. I’ve been hacked. Somebody’s probably made a duplicate account of mine. I can’t access any of my data any of my conversations or things and I have been purchasing on marketplace. I need this resolved now as soon as possible. I’ve done facial recognition two days ago please fix this now. My name is Matthew Rothberry and my account is Matt Berry, my email is -mattyrb1@gmail.com , this needs to be fixed now!

Account suspension

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Peter

Peter

Customer complains about account suspension by Facebook and requests permanent cancellation.
For reasons best known to yourself and not conveyed to me, you suspended my account. GOOD! Please continue to move forward with the suspension and I trust,subsequent PERMANENT CANCELLATION of my account

Account suspension

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
James

James

Customer is confused about the suspension of their Facebook account and seeks clarification.
Why has my Facebook account been suspended

2FA removal request

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Greg

Greg

Customer is locked out of Facebook account due to 2FA issues, seeking removal of 2FA for access and expressing frustration over lack of response.
First, I’ve used your services before against Kogan, with a delayed item. I have also made a donation. I was happy! <br /><br />I have contacted the Privacy policy section of Facebook up to 10 times in the last 2 weeks and have gone through the supplying them a code to my email address to submit the request each time, before their reply of wanting me to send them full details of explanation and to get them to remove the 2FA (per privacy and data rights), so I can regain access to my account, but no further reply.<br />The following is what I INTEND to reply to FB, but am still receiving no reply to do so. I persist on contacting the Privacy Policy section every 2-3 days…<br />****************<br />Hi, I need you to remove 2FA from my account so I can access my data. <br />Facebook is restricting access to my account, which is illegal and a violation of privacy and data rights.<br />Login email: gregory.daymond@students.mq.edu.au <br /><br />Login phone: 0466241366 <br /><br />Account name: Greg Daymond<br /><br />Profile URL: https://www.facebook.com/littlegreg68 <br /><br />I am locked out of my account with no solution from Facebook.<br />As per my studies, I have been rather busy and haven’t used my Facebook in many months. Yet, I had a major issue with my phone and had to reset almost everything. I lost access to my 2FA (via Google Authenticator) codes.<br />Facebook has no ‘real’ solution that doesn’t let its users access their account and their data if they lost 2FA.<br />Because of Facebook not having a solution or method to remove 2FA, you are conducting illegal business practices and violating my rights as a user.<br />I need you to remove the 2FA from my Facebook so I can log in and access my personal data.<br />I have recently missed adding to my sister’s FB Timeline, per her birthday and my birthday will be here in 2 days. I would also like to experience the messages, etc… Without access, this is sad! <br />Summary of issue:<br />1. I login with the correct email/phone and password.<br />2. I am asked to input 2FA code – If this was sent as an SMS code to my phone, I would probably have no issues. But, I don’t seem to receive this? <br />Otherwise, if this went through Google Authenticator I may/may not have used to access FB before my phone issue (mentioned above) and absence to FB, the accounts didn't transfer, so I can't use any 2FA code.<br />3. I select 'need another way to authenticate?' link and I am presented with a dead end. None of those solutions are possible. First option is impossible, I do not have Facebook access on my phone since I reset almost everything on this phone, per an issue (also mentioned above). The other device option is also impossible as I mainly only use/d Facebook on my desktop computer.<br />4. There are no other solution options because none of the options mentioned above do anything. I need to remove 2FA or use another 2FA method like SMS or email. Otherwise, email and password ONLY! <br />I will supply several forms of ID to prove I am the rightful owner of this account, if asked.<br /><br />Thank you!

COMPLAINTS RESOLVED THROUGH AJUST

Live Campaign

Fraud+deception

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Paul
Fraud+deception

Paul

July 21, 2024

lightning bold icon

Resolved < 48 hrs

Check icon

Resolved < 1week

Resolved

how to raise a complaint with

Facebook

The best way to resolve an issue with 

Facebook

Quick Solutions
Prepared by
Facebook
WE SUGGEST

Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.

Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.

How to complain to

Facebook

Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:

01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Facebook
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Facebook
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
get heard, get a resolution

Resolving issues with Ajust

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.

FAQs

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Others are resolving complaints with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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