I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vicky
Verified
JustAnswer
partners with Ajust
JustAnswer Complaints
The best way to resolve complaints with JustAnswer
JustAnswer is an online platform that connects users to experts for paid consultations in various fields such as medicine, law and technology. Some consumers say JustAnswer note the quality and speed of consultations offered through JustAnswer. However, some consumers report confusion about the service and pricing, saying they were unaware of JustAnswer being a subscription service upon payment.
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Have a complaint? Click below to resolve your issue with JustAnswer
Have a complaint? Click below to resolve your issue with JustAnswer
Ajust is putting pressuring on
JustAnswer
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
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Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Unauthorized charge
Unresolved
Sent
17/7/2024
Unauthorized charge
Vicky
•
July 17, 2024
Lost $50
Outcome Sought
Apology
Compensation
Other
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ray
Ray
•
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
JustAnswer
To Listen
Live Campaign
Do you manage complaints for
JustAnswer
?
Other
Unauthorized charge
Unresolved
Sent
17/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vicky
Vicky
•
July 17, 2024
Unauthorized charge of $53, seeking refund and account closure from justanswer.
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ray
Ray
•
The best way to resolve an issue with
JustAnswer
Quick Solutions
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
JustAnswer
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
JustAnswer
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
JustAnswer
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
JustAnswer
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
JustAnswer
Coming soon!
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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