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My complaint was closed by Ajust.
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Mario
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Lenovo
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Lenovo Complaints
The best way to resolve complaints with Lenovo
Lenovo, a leading technology company, offers a wide range of products and services, including laptops, desktops, tablets, and accessories. With a global presence, Lenovo aims to provide innovative and reliable solutions to meet the diverse needs of its customers. While some individuals may have experienced issues with customer service or product performance, Lenovo continues to strive for excellence in delivering cutting-edge technology to its users.
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Have a complaint? Click below to resolve your issue with Lenovo
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Repair
Unresolved
Sent
30/5/2024
Repair
Mario
•
May 30, 2024
Inconvenience, machine not working
Outcome Sought
Apology
Compensation
Other
Other
Sleep mode issue - DOA 2011649982
Closed
30/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Sleep mode issue - DOA 2011649982
Sandra
•
November 9, 2023
Refund requested
Outcome Sought
Apology
Compensation
Other
Other
Strange noise, overheating, smelling electrical
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ella
Strange noise, overheating, smelling electrical
Ella
•
Inconvenience, frustration
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Lenovo
To Listen
Live Campaign
Do you manage complaints for
Lenovo
?
Other
Repair
Unresolved
Sent
30/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mario
Mario
•
May 30, 2024
Customer seeks machine replacement from lenovo due to multiple failed repair attempts, warranty coverage, and unhelpful acl team response.
Under warranty laptop had issues when closing the lid, raised the issue with Lenovo so sent a technician to repair.
Technician replaced there motherboard but failed to repair the issue. Next day machine would not start.
Lenovo sent another technician who replaced the camera and motherboard and failed to repair the issue (computer was temporarily closed as tech did not have so the necessary parts)
Third technician was sent to replace the camera (again) there was a mismatch of parts and the technician could not repair the machine again.
Lenovo has a policy of 3 repair attempts and the machine would be replaced do i asked for this.
Lenovo, just now, asked for my invoice, which i don't have, though the machine is under warranty in their systems, proof by the fact they sent techs.
Lenovo then escalated internally to the ACL team who, just refused to do any work whatsoever, even refused to return my machine to it's original form prior to them doing any work
Other
Sleep mode issue - DOA 2011649982
Closed
30/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Sandra
•
November 9, 2023
Complaint about sleep mode issue with Lenovo laptop, seeking $1097.00 refund and pick up of the laptop.
Purchased new Lenovo laptop 27/1/2023 (SN PW04AHP5). Lenovo agreed to provide a refund in April 2023 after sleep mode issue. DOA number 2011649982 (Case 2012321395 CRM:001340000000793). Have been trying to get Lenovo to pick up the laptop since then with no luck. No response to manager escalation/formal complaint complaint sent 29/10/2023. Currently overseas so no phone. Email best. Address provided is laptop pick up address.
Other
Strange noise, overheating, smelling electrical
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ella
Ella
•
Customer seeks refund from lenovo for faulty laptop purchased from harvey norman, despite multiple repair attempts and continued issues.
I bought a brand new Lenovo yoga slim laptop from Harvey Norman now being 5 months ago. One month ago it started making a strange noise only 4 months owning it. I took it back to Harvey Norman to be repaired which took 2 weeks. The day that I picked it up, both fans had been replaced. I took it home and as soon as I turned it in it still was making a strange noise, overheating, and smelling electrical. I took it back that same day after having done so now twice, in order to get a refund or replacement. It has now been three weeks since and the only news I have heard is that Lenovo is being very reluctant to refund me and saying that they have repaired it once again. I would like a refund.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Sleep mode issue - DOA 2011649982
Closed
30/11/2023
Sent
9/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Sleep mode issue - DOA 2011649982
Sandra
•
November 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Lenovo
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Lenovo
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
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Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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