I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrienne
Verified
nib
partners with Ajust
nib Complaints
The best way to resolve complaints with nib
nib is a leading Australian health insurance provider, offering a range of coverage options to individuals and families. With a focus on affordability and accessibility, nib aims to provide comprehensive health insurance solutions. Customers may have concerns regarding claim processing, customer service, or policy coverage.
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Have a complaint? Click below to resolve your issue with nib
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Difficulty changing appointment date
Unresolved
Sent
18/6/2024
Difficulty changing appointment date
Adrienne
•
June 18, 2024
Frustrating, considering moving to another company
Outcome Sought
Apology
Compensation
Other
Insurance
Over debited account
Closed
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrice
Over debited account
Patrice
•
April 12, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
nib
To Listen
Live Campaign
Do you manage complaints for
nib
?
Insurance
Difficulty changing appointment date
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrienne
Adrienne
•
June 18, 2024
Customer frustrated with difficulty changing appointment, considering switching companies due to poor service.
Today rang Nib city 27 hunter st ,to change today ,our dates for dentist app but , the woman that answers the phone make so difficult to change our app to move forward , we had to cancelled that conversation it’s frustrating.We have been with nib for a while and we don’t use up all we pay .for one phone call to change app and it’s so hard for you .we are thinking of moving to another company.
I’m not happy with your service at the moment .
Insurance
Over debited account
Closed
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrice
Patrice
•
April 12, 2024
Customer seeks $142 refund and apology from nib for over debiting account by $8 due to surcharge increase.
Over debited my account. Direct debit on the 28th March and the next debit should occur on the 27th April. The difference is the surcharge which comes into effect on the 14th of April and is negligible only about an $8 monthly increase. I want the $142 back not a credit!
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Over debited account
Closed
Sent
12/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Patrice
Over debited account
Patrice
•
April 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
nib
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
nib
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
nib
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04
Fair and Free
Join our campaign to get
nib
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
nib
Phone
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Online
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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