I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Verified
Shannons
partners with Ajust
Shannons Complaints
The best way to resolve complaints with Shannons
Shannons is a well-established insurance company in Australia, offering a range of policies for classic cars, motorcycles, and home and contents. Some customers have expressed concerns about the lengthy claims process and high premiums. However, Shannons is known for its extensive coverage options and dedicated customer service team.
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Have a complaint? Click below to resolve your issue with Shannons
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Shannons
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Unknown car issue
Closed
4/7/2024
Sent
5/6/2024
Unknown car issue
Jane
•
June 5, 2024
Frustration, car damage
Outcome Sought
Apology
Compensation
Other
Insurance
Delayed payout after car write off
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frank
Delayed payout after car write off
Frank
•
April 26, 2024
Customer is without a vehicle
Outcome Sought
Apology
Compensation
Other
Insurance
Lack of response sorting out
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Lack of response sorting out
Peter
•
February 15, 2024
Lost/damaged items
Outcome Sought
Apology
Compensation
Other
Insurance
Poor communication and treatment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ben
Poor communication and treatment
Ben
•
Disappointed and disheartened
Outcome Sought
Apology
Compensation
Other
Insurance
Lack of communication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alyssa
Lack of communication
Alyssa
•
Unable to use vehicle, inconvenience, costly
Outcome Sought
Apology
Compensation
Other
Unjust invoice for incident
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gurpreet Kaur
Unjust invoice for incident
Gurpreet Kaur
•
Customer feels wronged and stressed
Outcome Sought
Apology
Compensation
Other
Fraud investigation scrutiny
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hayden
Fraud investigation scrutiny
Hayden
•
Increased anxiety and stress
Outcome Sought
Apology
Compensation
Other
Delay with claim processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Camille
Delay with claim processing
Camille
•
Feelings of disappointment and let down, after paying insurance all your life and then put a first time claim. I never expected to be treated and my claim to be revirw6under what grounds. Very disappointed i thought they would be there for ys when we need them the most to make things easy but not give theie customers so much grieve that it leaves to feel so mu h anxiety
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Shannons
To Listen
Live Campaign
Do you manage complaints for
Shannons
?
Insurance
Unknown car issue
Closed
4/7/2024
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Jane
•
June 5, 2024
Customer seeking buy back for car from shannons due to unresolved issues and poor treatment, requesting contact from higher authority.
Insurance
Delayed payout after car write off
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frank
Frank
•
April 26, 2024
Customer's car was towed 12 days ago, seeking update and apology from shannons. unimpressed with service and long wait times on phone.
Insurance
Lack of response sorting out
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
February 15, 2024
Lack of response in sorting out contents claim and offering inferior replacements for lost/damaged items from shannons.
Insurance
Poor communication and treatment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ben
Ben
•
Customer is dissatisfied with shannons insurance due to lack of communication, treatment, and handling of claim, including excess payment and investigation process.
Insurance
Lack of communication
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alyssa
Alyssa
•
Customer seeks settlement for vehicle from shannons, frustrated with lack of communication and delays in claim process, left without a drivable car.
Unjust invoice for incident
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gurpreet Kaur
Gurpreet Kaur
•
Customer seeks compensation and an apology regarding an unfair invoice related to an incident with a Shannon customer.
Fraud investigation scrutiny
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hayden
Hayden
•
Customer feels harassed by extensive scrutiny and documentation requests from Shannons regarding hail damage claim, causing increased anxiety.
Delay with claim processing
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Camille
Camille
•
Customer feels unfairly treated and anxious due to poor communication regarding a car accident claim.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Unknown car issue
Closed
4/7/2024
Sent
5/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Unknown car issue
Jane
•
June 5, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Insurance
Delayed payout after car write off
Closed
Sent
26/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Frank
Delayed payout after car write off
Frank
•
April 26, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Shannons
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
Shannons
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
Use Ajust to raise a complaint directly with
Shannons
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Shannons
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Shannons
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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