I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alan
Air New Zealand Complaints
The fastest way to resolve your Air New Zealand complaint
Air New Zealand is a major airline based in New Zealand, offering domestic and international flights. It operates a fleet of modern aircraft and provides a range of services including in-flight entertainment, meals, and baggage handling. Customers may have complaints related to flight delays, cancellations, or lost luggage.
COMPLAINTS WE'VE TAKEN CARE OF
Not provided exit row seats
Unresolved
Sent
1/12/2024
Not provided exit row seats
Alan
•
December 1, 2024
Significant inconvenience during flight
Outcome Sought
Apology
Compensation
Other
Racial discrimination
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Racial discrimination
Charles
•
July 10, 2024
Left without food
Outcome Sought
Apology
Compensation
Other
Airline
Delayed flight
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Delayed flight
John
•
June 21, 2024
Arrived 10 hours late, had to pay for taxi
Outcome Sought
Apology
Compensation
Other
Airline
Name change on ticket
Unresolved
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thi
Name change on ticket
Thi
•
May 12, 2024
Caused stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Flight cancellation without notification
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Flight cancellation without notification
John
•
Lost day of holiday and extra costs
Outcome Sought
Apology
Compensation
Other
Flight cancellation and rebooking issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicolas
Flight cancellation and rebooking issues
Nicolas
•
Missed research presentation, inconvenience
Outcome Sought
Apology
Compensation
Other
Flight cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ric
Flight cancellation
Ric
•
Financial burden and stress
Outcome Sought
Apology
Compensation
Other
Expired points
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nic
Expired points
Nic
•
Unable to use accrued points
Outcome Sought
Apology
Compensation
Other
Flight rescheduling
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann
Flight rescheduling
Ann
•
Disruption of travel plans
Outcome Sought
Apology
Compensation
Other
Flight cancellation and rerouting
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alex
Flight cancellation and rerouting
Alex
•
Missed hotel stay and extra costs
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Air New Zealand
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Air New Zealand
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Air New Zealand
We handle everything for you, results guaranteed.
How to contact
Air New Zealand
Phone
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Post
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In person
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Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Air New Zealand
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Air New Zealand
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
