I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Verified
Air New Zealand
partners with Ajust
Air New Zealand Complaints
The best way to resolve complaints with Air New Zealand
Air New Zealand is a major airline based in New Zealand, offering domestic and international flights. It operates a fleet of modern aircraft and provides a range of services including in-flight entertainment, meals, and baggage handling. Customers may have complaints related to flight delays, cancellations, or lost luggage.
Get heard by Air New Zealand
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Air New Zealand
Have a complaint? Click below to resolve your issue with Air New Zealand
Ajust is putting pressuring on
Air New Zealand
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
Add Your Voice
Resolve Now
Powered by Ajust
COMPLAINTS SENT THROUGH AJUST
Live Campaign
Racial discrimination
Unresolved
Sent
10/7/2024
Racial discrimination
Charles
•
July 10, 2024
Left without food
Outcome Sought
Apology
Compensation
Other
Airline
Delayed flight
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Delayed flight
John
•
June 21, 2024
Arrived 10 hours late, had to pay for taxi
Outcome Sought
Apology
Compensation
Other
Airline
Name change on ticket
Unresolved
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thi
Name change on ticket
Thi
•
May 12, 2024
Caused stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Airline
Bag damage report
Closed
11/4/2024
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Bag damage report
Rodney
•
April 1, 2024
Delayed resolution, frustration
Outcome Sought
Apology
Compensation
Other
Airline
Flight cancelled
Closed
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Flight cancelled
James
•
March 13, 2024
Extremely frustrating
Outcome Sought
Apology
Compensation
Other
Airline
Flight cancellation
Unresolved
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hwa Ping
Flight cancellation
Hwa Ping
•
March 13, 2024
Missed connecting flight
Outcome Sought
Apology
Compensation
Other
Airline
Refund amount
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melvyn
Refund amount
Melvyn
•
March 11, 2024
Spent over 3 hours on the phone unsuccessfully
Outcome Sought
Apology
Compensation
Other
Airline
Flight diversion
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
AMBARAM V.& KIRAN A.
Flight diversion
AMBARAM V.& KIRAN A.
•
February 28, 2024
Missed tour, extra expenses
Outcome Sought
Apology
Compensation
Other
Airline
Inflight service
Closed
26/3/2024
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathryn
Inflight service
Kathryn
•
February 27, 2024
Dehydrated, poor service
Outcome Sought
Apology
Compensation
Other
Airline
Flight cancellation refund delay
Closed
13/3/2024
Sent
22/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aislinn
Flight cancellation refund delay
Aislinn
•
February 22, 2024
Customer has not received refund after 8 weeks
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Air New Zealand
To Listen
Live Campaign
Do you manage complaints for
Air New Zealand
?
Racial discrimination
Unresolved
Sent
10/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Charles
•
July 10, 2024
Customer is complaining about being left without food on a flight and suspects racial discrimination. seeking apology from air new zealand.
Airline
Delayed flight
Unresolved
Sent
21/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
June 21, 2024
Customer seeks $1,000 compensation from air new zealand for a delayed flight from vancouver to brisbane, citing air passenger protection act.
Airline
Name change on ticket
Unresolved
Sent
12/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thi
Thi
•
May 12, 2024
Customer seeks $1093.06 refund from air new zealand due to name change error causing seating issues and missing infant ticket.
Airline
Bag damage report
Closed
11/4/2024
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Rodney
•
April 1, 2024
Customer seeking resolution and apology from air new zealand for delayed response and lack of action on damaged bag report by swissport.
Airline
Flight cancelled
Closed
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
James
•
March 13, 2024
Flight cancelled, seeking refund and apology from air nz for lack of resolution and communication.
Airline
Flight cancellation
Unresolved
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hwa Ping
Hwa Ping
•
March 13, 2024
Flight from chicago to auckland cancelled, lost domestic flight from cincinnati to chicago. seeking full trip cost coverage.
Airline
Refund amount
Unresolved
Sent
11/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Melvyn
Melvyn
•
March 11, 2024
Customer seeking full refund and apology from air new zealand for incorrect refund amount after spending over 3 hours on phone.
Airline
Flight diversion
Unresolved
Sent
28/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
AMBARAM V.& KIRAN A.
AMBARAM V.& KIRAN A.
•
February 28, 2024
Complaint about diverted flight, missed tour, and unexpected expenses. seeking reimbursement and compensation from air new zealand.
Airline
Inflight service
Closed
26/3/2024
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathryn
Kathryn
•
February 27, 2024
Complaint about poor inflight service on air new zealand flight, seeking $500 compensation and apology.
Airline
Flight cancellation refund delay
Closed
13/3/2024
Sent
22/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aislinn
Aislinn
•
February 22, 2024
Flight cancellation led to booking issues, refund not received despite multiple follow-ups, lack of apology from air new zealand staff.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Airline
Bag damage report
Closed
11/4/2024
Sent
1/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rodney
Bag damage report
Rodney
•
April 1, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Flight cancelled
Closed
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
James
Flight cancelled
James
•
March 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Inflight service
Closed
26/3/2024
Sent
27/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathryn
Inflight service
Kathryn
•
February 27, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Airline
Flight cancellation refund delay
Closed
13/3/2024
Sent
22/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aislinn
Flight cancellation refund delay
Aislinn
•
February 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Air New Zealand
Quick Solutions
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Air New Zealand
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fair and Free
Use Ajust to raise a complaint directly with
Air New Zealand
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Air New Zealand
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Air New Zealand
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
Online
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Air New Zealand
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
