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My complaint was closed by Ajust.
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Rosella Rosy
Batik Air Complaints
The fastest way to resolve your Batik Air complaint
Batik Air is an Indonesian airline that is part of the Lion Air Group. Batik Air’s website says they have an Australian customer care centre on weekdays from 9am to 8pm. However, their terms and conditions have been described as ambiguous and consumers say this allows Batik Air the right to decide whether refunds or compensation is permitted. Customers have reported issues such as luggage being lost and refunds being declined on no particular grounds.
COMPLAINTS WE'VE TAKEN CARE OF
Schedule change
Unresolved
Sent
Schedule change
Rosella Rosy
•
Inconvenience and disruption to travel plans
Outcome Sought
Apology
Compensation
Other
Damaged luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maryam
Damaged luggage
Maryam
•
Severe inconvenience and disruption
Outcome Sought
Apology
Compensation
Other
Unable to check-in online
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Unable to check-in online
David
•
Missed flight and travel disruption
Outcome Sought
Apology
Compensation
Other
Flight cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Flight cancellation
Jennifer
•
Disrupted travel plans and expenses
Outcome Sought
Apology
Compensation
Other
Damaged luggage upon arrival
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Joveria
Damaged luggage upon arrival
Joveria
•
Item broken, disappointment with service
Outcome Sought
Apology
Compensation
Other
Damaged baggage upon arrival
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aziza Mohammed
Damaged baggage upon arrival
Aziza Mohammed
•
Extensive damage to belongings
Outcome Sought
Apology
Compensation
Other
Delayed flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Laura
Delayed flight
Laura
•
Outcome Sought
Apology
Compensation
Other
Flight cancellation and delays
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Radinka
Flight cancellation and delays
Radinka
•
Stranded without basic necessities
Outcome Sought
Apology
Compensation
Other
Flight delay and poor service
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Habiba
Flight delay and poor service
Habiba
•
Extensive wait and rude staff
Outcome Sought
Apology
Compensation
Other
Refund request decline
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Refund request decline
Jennifer
•
Financial stress due to cancellation
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Batik Air
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Batik Air
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How to contact
Batik Air
Phone
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Email
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Complaint Policy
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Common problems with
Batik Air
and how to resolve them
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FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
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Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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