I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Georgina
Bonza Complaints
The fastest way to resolve your Bonza complaint
Bonza was an Australian low-cost airline that operated between January 2023 and April 2024. Bonza ran into issues relating to employee compensation - but after the company was liquidated, compensation was available under the Fair Entitlements Guarantee Scheme. Customers who purchased flights appear to never have been compensated.
COMPLAINTS WE'VE TAKEN CARE OF
Airline
Refund request due to closure
Unresolved
Sent
30/5/2024
Refund request due to closure
Georgina
•
May 30, 2024
Customer wants refund
Outcome Sought
Apology
Compensation
Other
Airline
Flight cancellation
Unresolved
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Flight cancellation
Amanda
•
May 22, 2024
Loss of work, stress, financial burden
Outcome Sought
Apology
Compensation
Other
Airline
Overcharged for flight change
Unresolved
30/5/2024
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Agata Tina
Overcharged for flight change
Agata Tina
•
May 2, 2024
Charged unexpected amount
Outcome Sought
Apology
Compensation
Other
Airline
Cancelled return flight
Unresolved
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christophe
Cancelled return flight
Christophe
•
May 2, 2024
Missed business appointments, missed being with friend during surgery
Outcome Sought
Apology
Compensation
Other
Airline
Canceled flight refund delay
Unresolved
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nyah
Canceled flight refund delay
Nyah
•
May 2, 2024
Delay in refund processing
Outcome Sought
Apology
Compensation
Other
Airline
Cancelled flights
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Majbritt
Cancelled flights
Majbritt
•
April 30, 2024
Unable to use credit
Outcome Sought
Apology
Compensation
Other
Airline
Cancellation due to cyclone
Unresolved
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jane
Cancellation due to cyclone
Jane
•
April 30, 2024
Unable to see family
Outcome Sought
Apology
Compensation
Other
Airline
Canceled flight
Closed
16/6/2024
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marilyn
Canceled flight
Marilyn
•
April 30, 2024
Unable to make flight
Outcome Sought
Apology
Compensation
Other
Airline
Cancelled flights
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tania
Cancelled flights
Tania
•
April 29, 2024
Unable to travel as planned
Outcome Sought
Apology
Compensation
Other
Airline
Cancellation without alternative
Unresolved
Sent
29/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lisa
Cancellation without alternative
Lisa
•
April 29, 2024
Lost flights, accommodation, stress
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Bonza
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Bonza
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Bonza
We handle everything for you, results guaranteed.
How to contact
Bonza
Phone
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Post
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Online
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In person
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Email
Available for Ajust members.
Complaint Policy
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Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Bonza
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