I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bronwyn
Jetstar Complaints
The fastest way to resolve your Jetstar complaint
Jetstar is a low-cost airline owned by Qantas. Like Qantas, Jetstar doesn't give its customers quick and user-friendly ways to raise complaints. Ajust wants to make things easier for consumers to resolve complaints with Jestar.
COMPLAINTS WE'VE TAKEN CARE OF
Airline
Refund for changed booking
Unresolved
Sent
22/4/2024
Refund for changed booking
Bronwyn
•
April 22, 2024
Financial loss of $414.32
Outcome Sought
Apology
Compensation
Other
Airline
Cancelled flight
Closed
11/12/2023
Sent
24/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Cancelled flight
Andrew
•
November 24, 2023
Didn't use uber or taxi, didn't eat
Outcome Sought
Apology
Compensation
Other
Airline
Cancellation
Closed
27/12/2023
Sent
22/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Cancellation
Peta
•
November 22, 2023
Had to buy a oneway ticket
Outcome Sought
Apology
Compensation
Other
Closed
22/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Letesia
Letesia
•
Outcome Sought
Apology
Compensation
Other
Closed
22/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cha Hwa
Cha Hwa
•
Outcome Sought
Apology
Compensation
Other
Closed
18/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Josiane
Josiane
•
Outcome Sought
Apology
Compensation
Other
Closed
17/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Katica
Katica
•
Outcome Sought
Apology
Compensation
Other
Closed
11/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ernest
Ernest
•
Outcome Sought
Apology
Compensation
Other
Rebooking and fare difference fees
Unresolved
23/1/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anmole
Rebooking and fare difference fees
Anmole
•
Financial burden due to illness
Outcome Sought
Apology
Compensation
Other
Refund request handling
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harry
Refund request handling
Harry
•
Significant distress and trust issues
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Jetstar
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Jetstar
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Jetstar
We handle everything for you, results guaranteed.
How to contact
Jetstar
Online
https://www.jetstar.com/au/en/contact-us/complaints-and-compliments
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.jetstar.com/au/en/contact-us/complaints-and-compliments
Details missing. Help fill in the gaps.
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Jetstar
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