Jetstar

Complaints

The issue is related to a refund for a Jetstar booking, booked through Mytrip, that covered return flights to Tasmania that were changed by the airline and who offered a refund for the booking. The bookings cost was $414.32. I have been told through Jetstar customer online chat that the refund has been made to Mytrip by Jetstar but Mytrip say that have not received the refund. Paid in March 2024 - Transaction ID for the refund, is 295775691. I have corresponded with both these parties since late 2023 and the copies of the chat transcripts are attached here. Mytrip do not send copies of the transcripts of chats I have had with them online. I have not received the refund despite being promised on several occasions that it will be refunded. I have nowhere else I can turn to get the matter resolved. I need assistance in getting this money returned.

Jetstar cancelled a flight, haven't refunded me and will not reimburse my return flight on another carrier. They are lucky I stayed with a friend, didn't use Uber or taxi and basically didn't eat either. I was pretty considerate It thought (which is not what they are being in withholding reimbursements). Or perhaps I am lucky as I would have had to have footed the bill. I even asked on the chat before I booked with Virgin if this will be covered and the chat person said yes. That turned out to be rubbish. And the chats!!!! Hours on them. Hours....They are as bad as Optus.

JQ968 - 26/9/22 was cancelled. Unfortunately after the flight was cancelled my husband had to buy a oneway ticket of $1557.11 with Qantas Perth to Gold Coast. He was left to book his own ticket there was no assistance to rebook him on another flight. Luckily he was staying with a friend, if not he would have had to pay for accomodation. A refund of $400 was given.

We had a booking with Jetstar and I had to cancel as my husband passed away. I was given a Jetstar Flight Voucher which basically isn't much use to me as I'm not likely to go without the love of my life of 65 years to travel again. I rang Jetstar this afternoon today and asked if I could please have the refund/credit put back in our account I was told I cannot do that, which to me is very cruel indeed. Under the circumstances I would of thought they would of had some sort of compassion and respect but it seems not. So now I have a voucher worth $2,038 and because of this that may not happen as I won't be travelling all and I stand to lose my money. This in my opinion is rather shameful of Jetstar. The lose of my husband and the grieving I;m going through is a very tuff time as it is and to have to bear this is very disappointing having to put up with this. Today I've had get in contact with the Australian Government to stop my husbands pension I had a very lovely person helping me who told me I was very brave lady. Anyway what outcome would I like to fix the problem of this please situation, I would like to change the voucher that was sent to me to have the monies put back into the account, so I can pay Michaels cancer treatment bills

The issue is related to a refund for a Jetstar booking, booked through Mytrip, that covered return flights to Tasmania that were changed by the airline and who offered a refund for the booking. The bookings cost was $414.32.<br /><br />I have been told through Jetstar customer online chat that the refund has been made to Mytrip by Jetstar but Mytrip say that have not received the refund. Paid in March 2024 - Transaction ID for the refund, is 295775691. <br /><br />I have corresponded with both these parties since late 2023 and the copies of the chat transcripts are attached here. Mytrip do not send copies of the transcripts of chats I have had with them online. I have not received the refund despite being promised on several occasions that it will be refunded. I have nowhere else I can turn to get the matter resolved.<br />I need assistance in getting this money returned.