I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bao
AirAsia Complaints
The fastest way to resolve your AirAsia complaint
AirAsia is a low-cost airline based in Malaysia, offering domestic and international flights to various destinations. Customers have occasionally expressed concerns about flight delays, limited legroom, and additional charges for baggage and in-flight services. However, AirAsia continues to provide affordable travel options and has a strong presence in the Asia-Pacific region.
COMPLAINTS WE'VE TAKEN CARE OF
Airline
Flight change without consent
Closed
13/6/2024
Sent
13/6/2024
Flight change without consent
Bao
•
June 13, 2024
Wait extra 8 hours at airport, disrupted travel plan and booking
Outcome Sought
Apology
Compensation
Other
Airline
Flight changes and refund delay
Unresolved
Sent
19/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Wendy
Flight changes and refund delay
Wendy
•
May 19, 2024
Left without return flights, reorganizing with more cost
Outcome Sought
Apology
Compensation
Other
Airline
Refunds not received
Unresolved
Sent
25/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Linh Kim
Refunds not received
Linh Kim
•
April 25, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Closed
18/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Haroon
Haroon
•
Outcome Sought
Apology
Compensation
Other
Closed
15/2/2025
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
RHEA
RHEA
•
Outcome Sought
Apology
Compensation
Other
Unexpected additional charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shai
Unexpected additional charge
Shai
•
Financially burdensome
Outcome Sought
Apology
Compensation
Other
Closed
23/7/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
CHRISTOPHER
CHRISTOPHER
•
Outcome Sought
Apology
Compensation
Other
Closed
21/7/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Pornsawan
Pornsawan
•
Outcome Sought
Apology
Compensation
Other
Airline
Closed
13/6/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Outcome Sought
Apology
Compensation
Other
Airline
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Waisheng
Waisheng
•
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
AirAsia
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
AirAsia
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fast and Easy
Use Ajust to raise a complaint directly with
AirAsia
We handle everything for you, results guaranteed.
How to contact
AirAsia
Phone
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Post
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In person
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Email
Available for Ajust members.
Complaint Policy
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Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
AirAsia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
