AirAsia

Complaints

Customer seeking full refund from airasia for two cancelled flight tickets from oct '23 and dec '23, despite speaking to chatbot bo monthly.

I made my booking but when I entered the payment code from my bank, the website errored & said it couldn't be processed & to try again in 30 seconds. After a few minutes I checked the money hadn't come out of my bank & I put the travel booking through again, exactly the same details (my own) for exactly the same flight details. The error ocurred again. I have a copy of this error from their server. Then I realised I should have logged into my air asia account so I did this & I could see two booking reference numbers saying "pending", then "confirmed" as the money hit my account. I have tried endless in the last two days to contact them to explain I need to cancel & refund one of the bookings because I can't travel on the same flight under both bookings at the same time. They case me a case number & emailed me to say "too bad". Please can you help me cancel one of the bookings as a duplicate booking. I don't even expect the entire amount back but most of it would be appreciated.

I bought two tickets from AirAsia app for my parents. It's from Sri Lanka-Perth. This had a one stop in Singapore. Later they sent me an email saying my first flight got rescheduled. Due to this my connecting flight from Singapore clashed with first flight therefore I asked for reschedule or full refund. But they kept opening and closing cases without giving proper information or solution. Lately they just completely ignored my mails and left me wondering what I should do next. This is a big mental stress for me as this is the first time my parents trying to fly to a different country.

I booked a return flight to Bali with Airasia on their website. They offered the trip to Bali from City Link, assuming they were involved because they were on Airasia's website I accepted the deal and made full payment which was acknowledged immediately. I was unable to see my Citilink flight, as was my friend who booked the same deal so we assumed it was because they are a third party. When we got to the airport my friend's booking went through as expected. They did not have a flight for myself and my husband. Apparently if Airasia does not send the payment through in 24 hours the booking is cancelled, this happened with our booking. Fortunately we were able to book seats on the flight at 4 times the original price. I visited Airasia in Denpasar Bali and they were walk in only, no phones. They were unable to help and suggested we go to the airport, I had wasted enough of my holiday with this and decided to go to the Perth office instead. I was unable to find a contact number, I live 400 kms north of Perth. I left a message on the only phone number I could locate which was voice mail only, a week later I put a comment on the Bali Bogan's website asking if anyone had experienced similar. Someone gave me the email address for customer complaints. I emailed, advising that if my email was not responded to I would seek advice and received a response a week later. I acknowledge he email and sent a prompt a week later, I got nothing back. Obviously I am not going to be reimbursed for their error.

Hi there, I am Faruq, writing a complain for a very bad customer service. I actually had make a booking late last month in Feb for my Holiday with my friends. As we both are going to bali on the 31st of March 2024. Today we received an email, stating that the flight was cancelled and we are supposed to change our booking timing. From 9.05pm to 4.10 in the afternoon. I try to explain myself that we both are running a restaurant in Singapore, and we can only be at the airport at 7pm earliest. Unfortunately after alot of emails thru and flow, there's no alternative to help us with our situation. And we have no choice but to close our restaurant on the 31st March as we HAVE to catch a flight at 4pm. We also have reservations for lunch at bali on the 4th of April as our flight was supposed to be at 5pm indonesia timing but was rescheduled to 12 in the afternoon.. It took us months to plan this holiday, and we really did our check, timing, needs and paid for almost everything for this upcoming trip. When AIRASIA cancelled the flight, it really disappoint us, as we can’t cancel our trips and most of it, has been paid for.. Is there any compensation that we are allow to as i did read a few in the internet about it. I am hoping to get a reply from you in a day or two. Below are the attached pictures for -flight that we book -flight that we are change to -plans that we have made in bali Thanks With best regards Executive Chef Faruq The vermilion house

There is no way to contact them at all. They have no phone number and their chat bot does not understand any of the information you type into them. The chat bot could not locate my booking information and I tried to go and speak to a sales desk of their's and they closed early for Ramadan without any notice online. Again, there is no way to contact them. You can not even leave a complaint with them without inputting your information, and if they can not find it, which is why you are complaining, you can not contact them through chat bot, and as I stated you cannot contact them through any other means. Not through phone, chat bot, or in person if you need to make any changes to your flight. Booking.com was not even able to contact them. The worst customer service I have ever experienced. I will never ever purchase a flight with them again. They clearly do not care about their customers and want to steal your money. They should have at least one phone number to call, being an airline. I highly recommend you go with anyone else.

My account and my son's account are blocked, due to the mistake of using the same phone number. I need to change the phone number and unlocked the account so that I can make purchase of air tickets, which I need to do very soon. I am not able to find any other way to talk to AirAsia. The Chatbot is useless.

Flight was rescheduled to a time that is not suitable and Airasia are refusing to provide a credit account in accordance with their own terms and conditions section 9.2.

We double booked flights on 07/11/2022 for the flight from Auckland to Sydney on 18/11/2022. As the website was so slow with long time processing, at the end there was a processing error, we thought the transaction was not successful, so we booked again, with second book successful, we found they had charged us twice. We requested a refund immediately with a case number 114 665 999 for the booking ID 07JNRD, they had accepted and kept saying it would take time to process. I kept checking the case status, suddenly one day the AI BO said the case completed, but we had never received the refund or credit. Tried many times to get in touch, but unfortunately no one can help. We still did not get the refund for two return tickets from Auckland to Sydney.

Missing luggage on flight, received damaged handbag, seeking refund for air tickets.