I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PAUL
Verified
Virgin Australia
partners with Ajust
Virgin Australia Complaints
The best way to resolve complaints with Virgin Australia
Like other Australian airlines, Virgin doesn't offer a simple way for customers to make a complaint. Ajust is inviting all airlines to work with us to resolve complaints faster and with fairer outcomes for consumers.
Get heard by Virgin Australia
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Virgin Australia
Have a complaint? Click below to resolve your issue with Virgin Australia
Ajust is putting pressuring on
Virgin Australia
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Change return date request
Unresolved
Sent
Change return date request
PAUL
•
Limited travel opportunities due to age
Outcome Sought
Apology
Compensation
Other
Seat upgrade not provided
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Seat upgrade not provided
Lorraine
•
Dissatisfaction with travel experience
Outcome Sought
Apology
Compensation
Other
Unjust late fee charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Unjust late fee charge
Matthew
•
Financial burden and frustration
Outcome Sought
Apology
Compensation
Other
Incorrect charges on credit card
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matt
Incorrect charges on credit card
Matt
•
Considerable inconvenience and concern
Outcome Sought
Apology
Compensation
Other
Price increase during booking
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Price increase during booking
Samantha
•
Significant inconvenience and disappointment
Outcome Sought
Apology
Compensation
Other
Bullying on a flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Bullying on a flight
Sarah
•
Outcome Sought
Apology
Compensation
Other
Consistent delays
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adam
Consistent delays
Adam
•
Inconvenience and disruption to schedule
Outcome Sought
Apology
Compensation
Other
Refund for additional baggage fee
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adriano
Refund for additional baggage fee
Adriano
•
Financial strain due to unnecessary charge
Outcome Sought
Apology
Compensation
Other
Flight booking change notification
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
HOAN DUC
Flight booking change notification
HOAN DUC
•
Inconvenience and financial strain
Outcome Sought
Apology
Compensation
Other
Unauthorised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eleni
Unauthorised transaction
Eleni
•
Significant inconvenience and concern
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Virgin Australia
To Listen
Live Campaign
Do you manage complaints for
Virgin Australia
?
Change return date request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PAUL
PAUL
•
Customer requests to change return date for booking due to age and loyalty status.
Seat upgrade not provided
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Lorraine
•
Customer dissatisfied with lack of seat upgrade and requests a refund.
Unjust late fee charge
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matthew
Matthew
•
Customer's son faced delays and was charged a $150 late fee due to staff error.
Incorrect charges on credit card
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matt
Matt
•
Customer complains about incorrect charges for inflight services and requests a full refund.
Price increase during booking
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Samantha
Samantha
•
Customer complains about a price increase during booking and requests the original quoted price be honored.
Bullying on a flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sarah
Sarah
•
Customer experienced rude behavior from cabin crew, feeling distressed and undervalued.
Consistent delays
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adam
Adam
•
Customer complains about consistent delays on flight VA1864, seeking investigation and resolution.
Refund for additional baggage fee
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adriano
Adriano
•
Customer requests a $75 refund for an unnecessary baggage fee due to a booking error.
Flight booking change notification
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
HOAN DUC
HOAN DUC
•
Customer dissatisfied with flight change, requesting a refund of $267.80 due to financial strain.
Unauthorised transaction
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eleni
Eleni
•
Customer reports unauthorized transaction of $182.29 and requests a refund and investigation.
The best way to resolve an issue with
Virgin Australia
Quick Solutions
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Virgin Australia
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fair and Free
Use Ajust to raise a complaint directly with
Virgin Australia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Virgin Australia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Virgin Australia
Post
Virgin Australia Guest Relations - Complaints, PO Box 1034, Spring Hill, QLD 4004
Details missing. Help fill in the gaps.
Online
https://www.virginaustralia.com/au/en/help/contact-us/feedback/
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Virgin Australia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
