I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendan
Verified
Virgin Australia
partners with Ajust
Virgin Australia Complaints
The best way to resolve complaints with Virgin Australia
Like other Australian airlines, Virgin doesn't offer a simple way for customers to make a complaint. Ajust is inviting all airlines to work with us to resolve complaints faster and with fairer outcomes for consumers.
Get heard by Virgin Australia
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Virgin Australia
Have a complaint? Click below to resolve your issue with Virgin Australia
Ajust is putting pressuring on
Virgin Australia
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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Resolve Now
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Airline
Left off flight
Unresolved
Sent
Left off flight
Brendan
•
Delay, inconvenience, extra cost
Outcome Sought
Apology
Compensation
Other
Assigned worst possible seats
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Assigned worst possible seats
John
•
Very bad experience
Outcome Sought
Apology
Compensation
Other
Poor meal choice, No priority check in. Have to check own bag drop etc!!!
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Poor meal choice, No priority check in. Have to check own bag drop etc!!!
Lynette
•
Dissatisfaction with dining experience
Outcome Sought
Apology
Compensation
Other
Difficult booking process
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shyla
Difficult booking process
Shyla
•
Hours spent on phone, name errors
Outcome Sought
Apology
Compensation
Other
Wet luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elena
Wet luggage
Elena
•
Items damaged due to water
Outcome Sought
Apology
Compensation
Other
Bumped off flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vincent
Bumped off flight
Vincent
•
Missed travel plans
Outcome Sought
Apology
Compensation
Other
Lost luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Lost luggage
Ian
•
Important items may be lost
Outcome Sought
Apology
Compensation
Other
Flight rescheduling
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Flight rescheduling
David
•
Inconvenience and delay
Outcome Sought
Apology
Compensation
Other
Overcharged for flight change
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JOANNE
Overcharged for flight change
JOANNE
•
Customer feels misled and overcharged
Outcome Sought
Apology
Compensation
Other
Wrong boarding pass number
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirley
Wrong boarding pass number
Shirley
•
Caused stress and extra costs
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Virgin Australia
To Listen
Live Campaign
Do you manage complaints for
Virgin Australia
?
Airline
Left off flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendan
Brendan
•
Customer seeks $975 and apology from virgin australia for being left off overbooked flight, forced to book with jetstar.
Assigned worst possible seats
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer complains about poor seat assignment and lack of assistance for mobility issues during a flight with Virgin Australia.
Poor meal choice, No priority check in. Have to check own bag drop etc!!!
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lynette
Lynette
•
Customer complains about poor service, lack of priority check-in, and unsatisfactory meal choices in business class.
Difficult booking process
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shyla
Shyla
•
Customer complains about booking difficulties for unaccompanied minor flights, poor communication with foreign representatives, and requests for Australian support.
Wet luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Elena
Elena
•
Customer's luggage was soaked due to being left in the rain during flight VA 1450 from Queensland to Adelaide.
Bumped off flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vincent
Vincent
•
Customer complains about being bumped off a flight and requests an unspecified resolution and an apology from Virgin Australia.
Lost luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ian
Ian
•
Customer complains about lost luggage by Virgin Australia, lack of communication, and urgency to retrieve important items.
Flight rescheduling
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
David
•
Customer complains about being moved from an early flight to a later one due to broken seats on the aircraft.
Overcharged for flight change
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
JOANNE
JOANNE
•
Customer seeks $215 and an apology from Virgin Australia for being charged $405 for a flight change instead of a lower online fare.
Wrong boarding pass number
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shirley
Shirley
•
Customer seeks $150 compensation and an apology from Virgin Australia after missing a flight due to incorrect boarding pass and gate information.
The best way to resolve an issue with
Virgin Australia
Quick Solutions
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Virgin Australia
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fair and Free
Use Ajust to raise a complaint directly with
Virgin Australia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Virgin Australia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Virgin Australia
Post
Virgin Australia Guest Relations - Complaints, PO Box 1034, Spring Hill, QLD 4004
Details missing. Help fill in the gaps.
Online
https://www.virginaustralia.com/au/en/help/contact-us/feedback/
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Virgin Australia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
