I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Darren
Virgin Australia Complaints
The fastest way to resolve your Virgin Australia complaint
Like other Australian airlines, Virgin doesn't offer a simple way for customers to make a complaint. Ajust is inviting all airlines to work with us to resolve complaints faster and with fairer outcomes for consumers.
COMPLAINTS WE'VE TAKEN CARE OF
Refund not received
Closed
7/2/2025
Sent
28/1/2025
Refund not received
Darren
•
January 28, 2025
Ongoing stress and inconvenience
Outcome Sought
Apology
Compensation
Other
Damaged luggage
Closed
25/1/2025
Sent
25/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maria Liliana
Damaged luggage
Maria Liliana
•
January 25, 2025
Significant inconvenience and expenses
Outcome Sought
Apology
Compensation
Other
Change return date request
Closed
27/1/2025
Sent
21/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
PAUL
Change return date request
PAUL
•
January 21, 2025
Limited travel opportunities due to age
Outcome Sought
Apology
Compensation
Other
Seat upgrade not provided
Closed
27/1/2025
Sent
20/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Seat upgrade not provided
Lorraine
•
January 20, 2025
Dissatisfaction with travel experience
Outcome Sought
Apology
Compensation
Other
Incorrect charges on credit card
Closed
30/1/2025
Sent
19/1/2025
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matt
Incorrect charges on credit card
Matt
•
January 19, 2025
Considerable inconvenience and concern
Outcome Sought
Apology
Compensation
Other
Misconduct by senior manager
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gerry
Misconduct by senior manager
Gerry
•
Emotional toll on family
Outcome Sought
Apology
Compensation
Other
Refund request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
AIJUAN
Refund request
AIJUAN
•
Significant inconvenience and additional costs
Outcome Sought
Apology
Compensation
Other
Boarding issues
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leva
Boarding issues
Leva
•
Missed flight and commitments
Outcome Sought
Apology
Compensation
Other
Incorrect person signed off child
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Georgy
Incorrect person signed off child
Georgy
•
Significant distress for parent and child
Outcome Sought
Apology
Compensation
Other
Luggage allowance upgrade request
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chijioke
Luggage allowance upgrade request
Chijioke
•
Causing considerable stress
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Virgin Australia
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Virgin Australia
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Virgin Australia
We handle everything for you, results guaranteed.
How to contact
Virgin Australia
Post
Virgin Australia Guest Relations - Complaints, PO Box 1034, Spring Hill, QLD 4004
Details missing. Help fill in the gaps.
Online
https://www.virginaustralia.com/au/en/help/contact-us/feedback/
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In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Virgin Australia
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Virgin Australia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
