I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendan
Verified
Virgin Australia
partners with Ajust
Virgin Australia Complaints
The best way to resolve complaints with Virgin Australia
Like other Australian airlines, Virgin doesn't offer a simple way for customers to make a complaint. Ajust is inviting all airlines to work with us to resolve complaints faster and with fairer outcomes for consumers.
Get heard by Virgin Australia
Live
Join our campaign
Have a complaint? Click below to resolve your issue with Virgin Australia
Have a complaint? Click below to resolve your issue with Virgin Australia
Ajust is putting pressuring on
Virgin Australia
to listen to its customers and give them fair outcomes.
It only takes 2 minutes to get started
Quick Solutions
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Resolve Now
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Airline
Left off flight
Unresolved
Sent
Left off flight
Brendan
•
Delay, inconvenience, extra cost
Outcome Sought
Apology
Compensation
Other
Flight delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Flight delay
Lauren
•
Missed hire car, incurred taxi costs
Outcome Sought
Apology
Compensation
Other
Flight re-routing charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheryl
Flight re-routing charges
Cheryl
•
Customer unable to change flights
Outcome Sought
Apology
Compensation
Other
Changed seat assignment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Changed seat assignment
Kim
•
Disappointed and unhappy experience
Outcome Sought
Apology
Compensation
Other
Rude staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Byron
Rude staff behavior
Byron
•
Disappointment and discomfort during flight
Outcome Sought
Apology
Compensation
Other
Damaged suitcase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerrie
Damaged suitcase
Kerrie
•
Suitcase has big pieces out
Outcome Sought
Apology
Compensation
Other
Refund request denied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kate
Refund request denied
Kate
•
Customer feels upset and anxious
Outcome Sought
Apology
Compensation
Other
Inaccurate baggage scales
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leanne
Inaccurate baggage scales
Leanne
•
Paid excess baggage fee
Outcome Sought
Apology
Compensation
Other
Assigned worst possible seats
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Assigned worst possible seats
John
•
Very bad experience
Outcome Sought
Apology
Compensation
Other
Flight cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Flight cancellation
Jennifer
•
Spent 10 hours at airport
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Virgin Australia
To Listen
Live Campaign
Do you manage complaints for
Virgin Australia
?
Airline
Left off flight
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brendan
Brendan
•
Customer seeks $975 and apology from virgin australia for being left off overbooked flight, forced to book with jetstar.
Flight delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lauren
Lauren
•
Customer seeks $60 and an apology from Virgin Australia due to flight delays causing missed hire car and taxi expenses.
Flight re-routing charges
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cheryl
Cheryl
•
Customer seeks $800 and an apology from Virgin Australia due to high fees for changing flights and lack of clear communication.
Changed seat assignment
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kim
Kim
•
Customer dissatisfied with Virgin Australia for seat changes, lack of food options, and poor service, seeking compensation and an apology.
Rude staff behavior
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Byron
Byron
•
Customer complains about rude and condescending staff on a Virgin Australia flight, seeking an apology and resolution.
Damaged suitcase
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerrie
Kerrie
•
Customer's suitcase was damaged during flight and requests a replacement.
Refund request denied
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kate
Kate
•
Customer seeks $1200 refund or credit note from Virgin Australia after flight cancellation, expressing distress over lack of acceptable alternatives.
Inaccurate baggage scales
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Leanne
Leanne
•
Customer disputes excess baggage fee due to inaccurate scales and requests a $60 refund and an apology from Virgin Australia.
Assigned worst possible seats
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
John
•
Customer complains about poor seat assignment and lack of assistance for mobility issues during a flight with Virgin Australia.
Flight cancellation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jennifer
Jennifer
•
Flight VA1217 to Brisbane was cancelled last minute, causing 10-hour wait without compensation or assistance, leading to frustration.
The best way to resolve an issue with
Virgin Australia
Quick Solutions
WE SUGGEST
Whilst we always hope that our travel will go without a hitch, that’s unfortunately not always the case. Whether it's a flight delay, baggage mishandling, or an issue with booking, Ajust is here to simplify the complaint process so that you can get a resolution.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
How to complain to
Virgin Australia
Ajust’s platform will guide you through a simple process that ensures all the relevant information is sent to the right people at the airline so that they can resolve your complaint. Here are some steps to consider before getting started.
01
Describe the issue and how it affected you
Detail what went wrong, such as a flight delay or lost baggage. Be sure to help the airline understand the impact that the issue had on your travel plans.
02
Consider how you’d like the airline to resolve your complaint
Clearly explain the action you are requesting the airline to take to rectify the issue, whether it involves compensation, rebooking, or resolving baggage issues promptly.
03
Gather any materials that support your complaint
Adding files to your complaint can help to achieve a faster resolution. Some examples include booking confirmations, baggage claim receipts or any communication with the airline.
04
Fair and Free
Use Ajust to raise a complaint directly with
Virgin Australia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Virgin Australia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Virgin Australia
Post
Virgin Australia Guest Relations - Complaints, PO Box 1034, Spring Hill, QLD 4004
Details missing. Help fill in the gaps.
Online
https://www.virginaustralia.com/au/en/help/contact-us/feedback/
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Complaint Policy
Details missing. Help fill in the gaps.
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Virgin Australia
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
