I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zdravko
Verified
Emirates
partners with Ajust
Emirates Complaints
The best way to resolve complaints with Emirates
Emirates is a well-established airline company based in Dubai, offering a wide range of domestic and international flights. With a focus on customer satisfaction, Emirates provides a variety of services including in-flight entertainment, comfortable seating, and a selection of meals. While some customers have expressed concerns about delays and baggage handling, Emirates continues to strive for excellence in the aviation industry.
Get heard by Emirates
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Have a complaint? Click below to resolve your issue with Emirates
Have a complaint? Click below to resolve your issue with Emirates
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Emirates
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
No comfort amenities on flight
Unresolved
Sent
12/7/2024
No comfort amenities on flight
Zdravko
•
July 12, 2024
Very disappointed
Outcome Sought
Apology
Compensation
Other
Other
Cancellation fees
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Cancellation fees
Mark
•
June 16, 2024
Financial burden due to illness
Outcome Sought
Apology
Compensation
Other
Other
Booking and upgrade issues, money taken form account but services NOT provided. I want refund
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simbarashe
Booking and upgrade issues, money taken form account but services NOT provided. I want refund
Simbarashe
•
June 12, 2024
Risk to children with diabetes, poor service
Outcome Sought
Apology
Compensation
Other
Other
Flight cancellation
Unresolved
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Flight cancellation
Nicholas
•
June 8, 2024
Extreme stress and anxiety
Outcome Sought
Apology
Compensation
Other
Other
Lost baggage
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Lost baggage
Charles
•
June 4, 2024
Had to travel back for bag
Outcome Sought
Apology
Compensation
Other
Other
Medical emergency response
Closed
4/7/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Medical emergency response
Tony
•
June 4, 2024
Customer suffered medical emergency, son traumatized
Outcome Sought
Apology
Compensation
Other
Other
Refused boarding medical reasons
Unresolved
17/5/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann-Maree
Refused boarding medical reasons
Ann-Maree
•
Husband not allowed to board
Outcome Sought
Apology
Compensation
Other
Other
Refund processing delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Refund processing delay
Phillip
•
Frustrating and time consuming
Outcome Sought
Apology
Compensation
Other
Other
Uncomfortable seating situation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Uncomfortable seating situation
Yvonne
•
Sustained knee injury
Outcome Sought
Apology
Compensation
Other
Missing luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glen
Missing luggage
Glen
•
Medical emergency and financial loss
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Emirates
To Listen
Live Campaign
Do you manage complaints for
Emirates
?
No comfort amenities on flight
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zdravko
Zdravko
•
July 12, 2024
Customer seeks apology from emirates for lack of amenities on 6+ hour flight from dubai to croatia.
Other
Cancellation fees
Unresolved
Sent
16/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Mark
•
June 16, 2024
Customer seeks $2000 refund from emirates due to terminal illness preventing travel, disappointed with lack of compassion in response.
Other
Booking and upgrade issues, money taken form account but services NOT provided. I want refund
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Simbarashe
Simbarashe
•
June 12, 2024
Customer seeks refund and compensation from emirates due to medical emergency, seating issues, poor service, and payment error for upgrade.
Other
Flight cancellation
Unresolved
Sent
8/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nicholas
Nicholas
•
June 8, 2024
Dr. nicholas joseph ruddy experienced flight cancellation causing stress and anxiety, impacting work as a world bank consultant. seeks extension of skyward gold card.
Other
Lost baggage
Unresolved
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Charles
Charles
•
June 4, 2024
Lost baggage on emirates flight, no compensation offered, had to travel to collect bag, seeking apology and action.
Other
Medical emergency response
Closed
4/7/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Tony
•
June 4, 2024
Customer experienced a medical emergency on emirates flight, son had to provide medical assistance, poor care and misleading information from staff, traumatizing experience.
Other
Refused boarding medical reasons
Unresolved
17/5/2024
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ann-Maree
Ann-Maree
•
Husband refused boarding despite medical certificate, requesting refund of all expenses.
Other
Refund processing delay
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Phillip
•
Customer seeks refund of skywards miles, apology, and clear communication from emirates regarding deceased friend's miles reimbursement.
Other
Uncomfortable seating situation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yvonne
Yvonne
•
Yvonne complained about an uncomfortable flight due to an overweight passenger encroaching on her personal space, leading to a knee injury.
Missing luggage
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Glen
Glen
•
Customer demands compensation and apology from Emirates for lost luggage, medical emergency, and poor service during a family holiday.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Other
Medical emergency response
Closed
4/7/2024
Sent
4/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tony
Medical emergency response
Tony
•
June 4, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Delay due to passenger request
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shawky
Delay due to passenger request
Shawky
•
Resolved < 48 hrs
Resolved < 1week
Resolved
Other
Delayed
Closed
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Yodit
Delayed
Yodit
•
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Emirates
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Emirates
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Emirates
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04
Fair and Free
Join our campaign to get
Emirates
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Emirates
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
Emirates
Coming soon!
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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